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At their best, performance reviews should be the start of a two-way dialogue that will last the entire year. Here are some tips: Acknowledge that the performance review— while important— is a moment in time over the course of a year. One conversation is unlikely to change the course of history, so decide what groundwork…
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Even with effective planning, performance reviews can take many turns during the conversation. Here are some common patterns that can occur in the conversation, and ways to keep things on track and focused on outcomes. Start with identifying projects or tasks that were key areas of focus for the year. Ask the employee what went…
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It’s time to evaluate your employees’ performance, and as with many important conversations, effective preparation is key. Your first step should be to objectively reflect on each person’s contributions over the past year. Here are some tips: It is easy to consider only the past few weeks when considering performance—a recent win or problem can…
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You’ve heard that “all work and no play makes Jack a dull boy.” So, let’s all make an effort NOT to be like Jack. Not only is he dull, but he has an unhealthy work-life balance. To improve his situation, Jack should pay attention to the latest data and learn how stepping away from work…
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For many people, the work experience has significantly changed over the past year. Work-from-home arrangements are becoming more standard, and more people are teleworking more regularly. Many organizations are finding that the resulting productivity is high, despite the distance and empty cubicles. So, what does work-life balance look like in a work-from-home world? The traditional…
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In difficult and uncertain times, finding work-life balance can be a daily challenge. This is particularly true when work and school schedules collide, or when there are too many demands for any one person to handle. Here are five ways to recalibrate if your work-life balance is out of whack: Pause to consider how your…
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The last year has led to profound changes in most workplaces – even when operations continued, you may have seen fewer customers face-to-face, you may have moved more customer service activities online or you may be interacting with customers differently in the front office. Your front desk operations, supply purchasing, inventory management, mail handing and…
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Administrative assistants are often the first voices that customers and important stakeholders encounter – online, on the phone or in person. Even virtual front desks play a vital role in taking in calls, screening incoming requests, and setting up meetings. Other administrative assistants may be more back-office focused, interacting with fewer people, but engaging in…
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For many Administrative Professionals, the last year brought a lot of change. Some moved to a work-at-home environment, with profound changes to their daily tasks. Others stayed or returned to the front desk, gathering the mail, sending out supplies, watering plants and taking care of an often-remote workforce and customer base. Celebrating Administrative Professional’s Day…
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Over the past year, more and more workplaces have embraced telework or work from home – and some may never go back to a full presence in the office. Telework offers many benefits for employees, but it also requires a high level of trust. Ethical behavior by employees is essential for maintaining that trust in…
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