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There are many factors to consider when thinking about communication – the audience, content, tone and place and time. These all begin and end with how individuals express themselves when interacting with others: called your communication style. 

Communication serves as the lifeblood of our social interactions.  As social beings, understanding and adjusting to diverse communication styles are essential to fostering satisfaction and finding success in our personal and professional relationships.

Are you or members of your team drowning in paperwork or having trouble finding things? A messy workspace or filing system can affect productivity and increase stress. This exercise makes a great team activity and will walk you through getting organized in less than an hour a week over eight weeks. 

Did you know that the Excel application has been around since 1985? As an almost 40 year old program, Excel has added not only calculation tools and functionality over the years, it has also invested in solid user experience and quality-of-life useability improvements.

Even with the best organizational strategy, customer service always involves people. Whether you provide services online or face-to-face, there is another human being at the end of the interaction.  This article helps us understand people better.

Most organizations confirm that customer service is one of their highest values. Without customers, there would be no organization!  This is true. AND it is also true that the term customers covers pretty much everybody. In our lives, we are all customers served by multiple businesses and all workers who earn a paycheck serve customers of some sort.

It’s not an exaggeration to say that Excel is the most-used business software tool in the world. Some have even described it as the “Swiss Army Knife” of business analytics, but whether you use the blade or the spork, all users benefit from learning keyboard shortcuts that keeps their hands on the keyboard.

With all the change in the world and across workplaces, it is likely that most friends and supervisors know someone experiencing burnout.  This article gives tips for recognizing and supporting others.

It’s been a tough few years for a lot of people.  We faced a global pandemic, supply chain challenges have complicated simple tasks, inflation makes it hard to make ends meet, new technology and turnover force constant changes at work, and worker shortages stretch us both as providers and consumers.

We all use hyperlinks every day. That clickable, sometimes underlined, sometimes blue text has come to be as familiar as text itself. And while they might not be as common in Excel, there are many uses for hyperlinks within a workbook as well.