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### Three Ways Technology Boosts Customer Satisfaction

There’s a tendency to think of customer service as a people-centric service – and rightly so. Our customers are people, and customers like human interaction. Customers even often prefer in-person or over-the phone conversations with a real person to resolve customer service issues1. That does not mean, though, that technology can’t facilitate those interactions or…

### Excel Lookup Formula to Create Combined Tables

Lookup functions (VLOOKUP and HLOOKUP) are among the most useful Excel functions to pull data from multiple column-/row-sorted lists into a unified table. Think of it this way, these functions ask a simple question and return the answer. Question: is the data from a specific cell reference in this column or row? Check out our…

### Excel Formula Not Calculating?

As committed Excel users, we often go on and on about it as a productivity solution and essential program powerhouse. But catch us on a bad day and we are cursing that little green arrow and #VALUE! error like nobody’s business! Have you ever poured time into a worksheet, only to realize that the Excel…

### How to Make a Pareto Chart in Excel

The Pareto Principle, named for Italian economist Vilfredo Pareto, suggests that 80% of problems can be traced to as few as 20% of root causes.  This can be valuable, even vital information when you are trying to figure out which of many problems to tackle first, or in a complicated troubleshooting environment. For example, you…

There’s an old myth that seems impossible to kill – that we only use ten percent of our brains. Popular culture perpetuates this misunderstanding. The new film, Lucy, featuring Scarlett Johansson as a woman who, through scientific accident, harnesses her brain’s full capacity, is the latest portrayal of the mind’s awesome powers. The adage goes…

### The Forgotten (or Missing) Element to Achieving Goals

Is it just me or does it seem like everyone talks about setting goals, yet only a handful seem to accomplish their goals?  I’ve learned about setting goals since elementary school, so I’m pretty good at writing my goals, but only after employing techniques that helped me accomplish my goals did I begin to see…

### Help, I’m Stuck in a Rut: Planning for Change

You feel stuck. Every day feels the same and you have a distinct impression that you’re not supposed to be here. You’re not quite sure how you got here and you’re worried that you’ll never break free from the dull routine that your life has become. Does this sound familiar? It’s a common sensation, one…

### No Excel Multiplication Formula? 3 Ways to Multiply in Excel

While there is no “Excel multiply formula” there are multiple ways to multiply in Excel. For instance, do you use an asterisk (*) to multiply, but hit a brick wall when you apply other arithmetic operators? What about shortcuts for multiplying many numbers in one step? Read on for three powerful ways to perform an…