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Staying Present in a Performance Review – Key Tips

Staying Present in a Performance Review – Key Tips thumbnail

Even with effective planning, performance reviews can take many turns during the conversation.  Here are some common patterns that can occur in the conversation, and ways to keep things on track and focused on outcomes. Start with identifying projects or tasks that were key areas of focus for the year. Ask the employee what went…
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Tips: Preparing to Give a Performance Review

Tips: Preparing to Give a Performance Review thumbnail

It’s time to evaluate your employees’ performance, and as with many important conversations, effective preparation is key.  Your first step should be to objectively reflect on each person’s contributions over the past year. Here are some tips: It is easy to consider only the past few weeks when considering performance—a recent win or problem can…
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Work-Life Balance for Remote Workers

Work-Life Balance for Remote Workers thumbnail

For many people, the work experience has significantly changed over the past year.  Work-from-home arrangements are becoming more standard, and more people are teleworking more regularly.  Many organizations are finding that the resulting productivity is high, despite the distance and empty cubicles. So, what does work-life balance look like in a work-from-home world? The traditional…
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Looking Ahead with Your Administrative Professional

Looking Ahead with Your Administrative Professional thumbnail

The last year has led to profound changes in most workplaces – even when operations continued, you may have seen fewer customers face-to-face, you may have moved more customer service activities online or you may be interacting with customers differently in the front office.  Your front desk operations, supply purchasing, inventory management, mail handing and…
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Reassessing and Realigning Roles with Your Administrative Assistant

Reassessing and Realigning Roles with Your Administrative Assistant thumbnail

Administrative assistants are often the first voices that customers and important stakeholders encounter – online, on the phone or in person.  Even virtual front desks play a vital role in taking in calls, screening incoming requests, and setting up meetings.  Other administrative assistants may be more back-office focused, interacting with fewer people, but engaging in…
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Celebrating Your Administrative Professional

Celebrating Your Administrative Professional thumbnail

For many Administrative Professionals, the last year brought a lot of change.  Some moved to a work-at-home environment, with profound changes to their daily tasks.  Others stayed or returned to the front desk, gathering the mail, sending out supplies, watering plants and taking care of an often-remote workforce and customer base. Celebrating Administrative Professional’s Day…
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Experience 7-days of unlimited learning, then reap the benefits from a year of training at one low price. No credit card. No commitment. Individuals and teams.

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