Maintenance Alert: Saturday, October 21st, 7:00am-6:00pm CT. During this time, the shopping cart and information requests will be unavailable.

PRYOR+ 7-DAYS OF FREE TRAINING


Courses in Customer Service, Excel, HR, Leadership, OSHA and more. No credit card. No commitment. Individuals and teams.

Employers Must Have a Written FMLA Policy (Video)

Default Image

Does your organization currently have a written FMLA policy? In the short video below, Lisa Smith discusses the Department of Labor’s new FMLA requirement. Transcript Well, it looks like the DOL is at it again. In June of 2016 the Department of Labor released a 76 page guide regarding the FMLA– Family and Medical Leave…
Read More

Customer Service Training Activities: Stories and Strategies

Default Image

The best team building activities allow people to have fun, while also creating something that will be useful to the team in the future. In this post, we share some small group activities to share with your customer service teams. First, form small groups of people that provide similar types of customer service: 4-5 people in…
Read More

Group Problem Solving: Customer Service Challenges

Group Problem Solving:  Customer Service Challenges thumbnail

In this post, we offer an idea for a customer service call center exercise with groups of 10-60 people — you need a large space, chart paper and markers.  The goal is to allow people to share their customer service experiences — and fears — in a safe supportive forum. First, tape chart paper on…
Read More

Rewarding Customer Service: Creative Gifts

Default Image

Everyone likes to feel noticed and appreciated — and for staff working on the front lines with customers, a small reward or gift for the work they do can be particularly meaningful.  I once worked with an employee-centered customer service manager who has a great set of small symbolic gifts and rewards — each embossed…
Read More

Accounting Magic – What You Need to Know About Accounting Excel Formulas

Default Image

Accounting is more than just debits and credits. It is the calculation and analysis of those debits and credits that generate accounting information an organization can act upon. Let’s take a look at two types of reports a professional in the Accounting Department might be asked to generate. Then, we’ll see how that information can…
Read More

Excel Finance Formulas

Default Image

Given the number crunching power of Excel, you might surmise that when it comes to calculating money matters, it really shines. And, so it does. In order to understand how the various financial functions, work, there are a few components to understand. Most of the fifty-five functions that are classified as financial functions in Excel…
Read More

PRYOR+ 7-DAYS OF FREE TRAINING


Courses in Customer Service, Excel, HR, Leadership, OSHA and more. No credit card. No commitment. Individuals and teams.

Categories