OSHA Reporting Requirements 2019

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June is National Workplace Safety Month!  To make workplace establishments and industries safer, OSHA gathers data on injuries and fatalities.  This information helps analyze industries to create standards to protect workers and prevent future accidents. OSHA launched the Injury Tracking Application (ITA) to collect this data electronically.  The following employers are required to submit The…
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From a Distance: Team-Building for Remote Workers

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Many of today’s workplaces include a mix of local and remote employees.  How does a leader conduct team-building with employees who cannot be here face-to-face?  This article shares some ideas. Embrace video and build team member awareness. Today’s technologies, like Microsoft® Skype®, Google™ Meet, Zoom and Apple® FaceTime®, offer easy ways to connect face-to-face to…
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Team Building: Activities and Art

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Here’s a set of team-building activities that combine a “team-building day out” with short team-building activities and brain teasers that follow. First, plan a team-building day out with your group. While this may take some time, the investment is worth it to relieve stress and build camaraderie. Examples may include: Volunteer together at a food…
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Words to Lead by: Shaping Company Culture

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Think about the words that people use to describe your organization. Are you going to war each day, with language like “beating targets,” “market dominance” or “fighting fires”?  Or, is the focus on people growth, with terms like “No Walls” and “One Voice.” Would you call the company a “well-oiled machine” or an “emergent lifeform?”…
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Building Balance in a Company Culture

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Think about the organizational culture of your company. Is it centralized or decentralized? Top-down or bottom up? Traditional or innovative?  We are so used to seeing organizational culture in binary terms: “this or that,” rather than “both and.” In today’s world of speed and complexity, a different perspective is needed. This article describes an organization…
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Learn How to Manage and Accept Change

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In business change is all around us, perhaps it’s a new software program that changes the way you complete your daily work, maybe your CEO retired, and the new CEO has a completely different management style, possibly you’re going through a merger or downsizing. We’ve all heard the saying “If nothing changes then nothing changes.”…
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Shaping Change by Managing Feelings

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A wonderful coach recently noted, “People don’t avoid change. They avoid pain.” She went on to stress that change management tools must consider change management behaviors— which are driven by underlying feelings and emotions. How does change cause pain?  When an employee or organization is asked to change, it can threaten deeply seated needs, such…
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Customer Service Best Practices

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Effective customer service requires understanding and responding to a customer’s motives and needs. When a need is met, the customer feels positive emotion.  When a need is not met, negative feelings may result. Reversal Theory is a psychological framework that provides a new customer service best practice model.  The theory proposes that there are eight…
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Love Your Customers

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No matter what business you are in, if you don’t have customers, you don’t have a business. You want to build a strong relationship with your customers that keeps them coming back. Afterall, customers do business with people they know, like and trust. Let’s ensure they don’t just “like” you but that they LOVE you….
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