Leading Teams to Success: When Styles Clash

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We recently worked with an organization with two important teams. One was an “operations team,” focused on basic case management—where consistency and steady thruput were important success factors.  The other was a “strategic initiatives team,” focused on developing new approaches for the case management team—new software tools, new research methods and new services.   The…
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Leadership in an Uncertain World

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Leaders and managers are responsible for leading teams to success—but what does that look like in these uncertain times?  In some parts of the country, leaders are navigating the realities of returning to the office after long-term telework. In other workplaces, leaders are wrestling with health-related mandates as COVID-19 cases persist.  Teams are getting to…
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Tips for Employee Engagement on Social Media

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Done strategically and thoughtfully, social media engagement can be a valuable addition to an organization’s communications toolbox.  You also have employees, who can either expand your positive impact or get you in trouble.  In this article, we discuss tips for helping to manage your employee’s presence on social media. Develop a policy for employees: How…
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Igniting Your Social Media Presence: Keeping the Flame Alive

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Organizational success with social media requires an interesting blend of immediate actions and long-term management.  Organizations need to ignite engagement through quick responses, while also having long-term governance strategies to manage that engagement over time.  In this post, we introduce the elements of social media governance most needed for success. Governance includes all the policies,…
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After the Performance Review: Preparing for the Year Ahead

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 At their best, performance reviews should be the start of a two-way dialogue that will last the entire year. Here are some tips: Acknowledge that the performance review— while important— is a moment in time over the course of a year. One conversation is unlikely to change the course of history, so decide what groundwork…
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Staying Present in a Performance Review – Key Tips

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Even with effective planning, performance reviews can take many turns during the conversation.  Here are some common patterns that can occur in the conversation, and ways to keep things on track and focused on outcomes. Start with identifying projects or tasks that were key areas of focus for the year. Ask the employee what went…
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Tips: Preparing to Give a Performance Review

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It’s time to evaluate your employees’ performance, and as with many important conversations, effective preparation is key.  Your first step should be to objectively reflect on each person’s contributions over the past year. Here are some tips: It is easy to consider only the past few weeks when considering performance—a recent win or problem can…
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Improve Work by Stepping Away for Life

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Work/life balance is a fluid concept! Sometimes, workplace demands and projects require increased focus— other times, family life needs to take center stage.  When work demands are high, many people try to power through— sometimes out of enjoyment for the work, sometimes out of a sense of obligation to deliver and sometimes because it is…
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Work-Life Balance for Remote Workers

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For many people, the work experience has significantly changed over the past year.  Work-from-home arrangements are becoming more standard, and more people are teleworking more regularly.  Many organizations are finding that the resulting productivity is high, despite the distance and empty cubicles. So, what does work-life balance look like in a work-from-home world? The traditional…
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