Courses in Customer Service, Excel, HR, Leadership, OSHA and more. No credit card. No commitment. Individuals and teams.
What does it mean to be a customer-centric organization? A great first step is defining who the customers are, and what their goals are. For staff members with direct contact with customers, such as those providing retail customer service or responding to inbound customer inquiries, defining the customer is often easy: the customer is the…
Read More
Customers. Depending on the kind of day you’re having, that word can either bring a smile to your face and a song to your lips, or send you scuttling under your desk to whimper and rock back and forth muttering incoherently about someone named “Angry Edith” and her profane cockatoo, Roosevelt, who shrieks Samuel L….
Read More
Maintaining consistent employee work-life balance can be a daily challenge for many. Here are seven questions to ask if your work-life balance is getting out of order: Who really needs this and when? When considering which tasks to tackle, objectively evaluate the audience and the timing. Take on the high priority tasks that will have…
Read More
Let’s look at a real-life example addressing the importance of work-life balance. Recently, a high-performing employee — Nina — came to my office for a coaching session. Nina had recently been given a high-visibility project to manage. She was doing well, so our sessions were usually future-focused and optimistic. That day, though, Nina was in…
Read More
Let’s face it, listening is hard. We have ideas we want to share. We’ve thought this through and we know what to do. New ideas will slow us down. We need to end this meeting! And yet, most communication and leadership classes include active listening as an essential skill for team members, managers and leaders. …
Read More
Active listening is among the most sought-after skills in today’s business marketplace. Active listeners forge stronger relationships, inspire more trust and formulate better solutions than their less-engaged counterparts. Unfortunately, active listening is a skill that many claim, but few possess. The problem is that we spend so much time listening that we assume we must…
Read More
2018 has seen a lot of women’s movements with women rising up in media, politics and business. While there have been positive changes there are still few women in today’s top leadership roles. According to the Pew Report [1] women occupy less than 22% in the US Senate, US House or US Cabinet-level positions. As…
Read More
In Pryor seminars, we often meet professionals who are eager to lead, but are not yet supervisors or managers. Many say, “I’m not a leader yet;” or ask, “How do I lead when I have no control?” Our seminars and online learning focus on developing leadership competencies in emerging leaders, who do not yet have…
Read More
Have you ever had a disagreement at work? At one time or another, you may have had workplace conflict. Honestly, who hasn’t? Everyone has specific preferences, communication styles and differing levels of emotional intelligence. Few institutions exist where everyone gets along. Leaders need to acknowledge that organizational conflict occurs and be ready to resolve it…
Read More
Conflict often involves both emotional and intellectual content – personal feelings, interpersonal relationships, problems to solve and decisions to be made. Here are some best practices for navigating and negotiating conflicts: Know your values. We generally engage in conflict about the things we care about. Understanding your own core values will help you anticipate…
Read More
Since Fred Pryor pioneered the one-day seminar in 1970, Pryor has helped 13+ million learners and 3+ million businesses achieve meaningful and lasting success. Pryor Learning delivers 9,000+ award-winning training options—live and online—to satisfy learning needs anytime, anywhere, in any format. Access live seminars and more than 5,000 online courses within our mobile-friendly learning platform, or purchase eLibrary content to import into an existing LMS. With Pryor, gain access to more than 50 years of curated and professionally accredited content in a cloud-based learning environment that doesn’t obligate special IT requirements, pricey budgets or complicated timelines. You’re fully operational in as little as three days and only three clicks away from unlimited learning options for you and your team.
