Monthly Archives: April 2017

Knocking Down Barriers to Feedback: Key Communication Skills

Knocking Down Barriers to Feedback: Key Communication Skills thumbnail

Effectively delivering and receiving performance feedback in the workplace remains one of the greatest challenges facing most managers – but it is also the fastest way to get results.  Let’s look at some communication skills that can help both managers and employees maximize the benefits of feedback conversations. Curiosity is a very important aspect of…
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Communications?!? But… We Fixed That!

Communications?!? But… We Fixed That! thumbnail

Here’s a great story about manager communications from one of our trainers. I was working with a senior corporate leadership team, and they wanted to improve employee engagement and outcomes.  A recent employee survey indicated that manager-employee communication and feedback was a key shortcoming and challenge for the organization. “I can’t believe this!” the CEO…
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Windows to the World: Effective Web Communication

Windows to the World: Effective Web Communication thumbnail

Web-based communication has been around for about 20 years, and we still struggle to break the barriers to effective communication using this medium.  Here are some reminders for effectively communicating online: Create Stories. There’s a reason verbal communication around the campfire have lasted through generations. Stories move people more than facts. Here’s an example. Rather…
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External Reference Links: Link Excel Worksheets Together

External Reference Links: Link Excel Worksheets Together thumbnail

Worksheets can be linked so that information shared between the two is always identical. This reduces errors and ensures consistency as information only needs to be entered in one place to be available in multiple locations. In our example today, data is gathered and duplicated between employees and departments. One employee compiles a sheet with…
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