Getting your head around email etiquette is easy if you show the same courtesy and respect you would show if you were on the phone with them.
Lay the groundwork. Organize your workspace, especially your desk. Clutter breeds confusion, so get rid of objects (supplies, stacks of paper, toys, etc.). These things seem harmless, but they register in your peripheral vision and compete for your attention. Clarify instructions and standards so you don’t waste time with trial and error.
Tips to identify and eliminate security gaps in the front desk area: Q. How can I keep our reception area welcoming and continue to limit security concerns?