21 Ways to Defuse Anger and Calm People Down

Learn peacekeeping skills you'll use to prevent blowups, mediate disputes, and foster teamwork

no. 20293DL
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Digital Audio

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$89.00
  • In Stock

Train Your Team of 10 or More

With this program, you'll discover 21 specific anger-reducing techniques you can use with your coworkers, customers, employees, bosses or anyone else who needs a cool head to calm them down.



Program Highlights



    • The first thing to do when confronted by an angry coworker

    • How to keep yourself calm when provoked by an angry person

    • Ways to help coworkers sidestep emotions and concentrate on solutions

    • One thing you should always do before jumping into the middle of a conflict

    • Precise language to use in the heat of outbursts, hostility and personal attacks