In today's workplace, many employees seem to be guided only by their own personal standards. With the variety of personalities and philosophies that are brought together in any organization, supervisors and managers have a tough job on their hands. It can be very challenging — even uncomfortable — to confront employees about certain issues.
You've probably witnessed it yourself. Perhaps one of your colleagues was dressed inappropriately for work and you wondered why your manager didn't directly address the situation immediately. At the time, you thought, "It can't be that difficult".
Now you are the manager and you're the one responsible for addressing these kinds of issues. In your supervisory duties, you realize how uncomfortable and difficult some conversations can be. If you find yourself dreading these conversations or putting them off, you are not alone.
What You'll Learn
- Identify the underlying causes of a difficult situation
- Develop an approach to address difficult conversations that results in a more consistent, positive outcome
- Keep the conversation moving forward in a positive direction, even when the subject matter is sensitive
- Plan for possible objection and prepare to handle it like an expert
- Handle emotions, anger and tears associated with difficult conversations
- And more!
Who Will Benefit
HR managers, department managers, supervisors, those who are involved with employee development and anyone whose position calls for a greater understanding of the employee development process will benefit from this webinar.