At work, you're faced with difficult challenges, tight time constraints and trying relationships. While managing everything on your to-do list and everyone you deal with, emotions can easily flare up and situations can become tense. Do you have the tools needed to maintain steady self-control in the face of confrontation, conflict and change?
It is all too easy for situations to become emotionally charged in the workplace. One cross word, bad mood or mishandled situation can damage a relationship deeply. The instability and uncertainty surrounding businesses today only increases the pressure you feel to perform at your peak. And, as ongoing changes take their toll on you, it's easy to feel overwhelmed, overworked and completely stressed out.
Think about the situations in which you've found yourself feeling flustered and frustrated. Maybe you've witnessed others experience emotional outbreaks at work?
- Have you ever dealt with an issue, either personal or professional, by taking your frustrations out on someone in the workplace — even though it had nothing to do with him or her?
- Do you feel like there's too much to do and not enough time or resources to do it … and you might snap at the next request that comes your way?
- Have you avoided confronting an employee or coworker because you're unsure of the best way to deal with the situation should it become emotional?
- Do you hide your emotions at work for fear of "losing it"?
- Do you let your emotions go and feel you can pick up the pieces after the fact?
- Do you work with others who have emotional outbursts at the office and need a better outlet for dealing with emotionally charged situations?
What You'll Learn
- Understand emotions in the workplace
- How to weed through the vast array of emotions; and separate the good from the bad
- Anger signals that are often mistaken for something else
- Maintain emotional balance and stay in control
- Three approaches to emotional situations and possible outcomes for each
- Tips to help you keep your cool when you're about to explode
- Recovery techniques (and damage control) to help earn back your credibility after you've "lost it"
- Physical symptoms that provide clues indicating you need to take a break
- Handle emotionally-charged situations
- Techniques for responding to other people's outbursts
- How to identify and understand others' "hot button" issues
- Four steps for creating a positive outcome from an emotionally charged situation
Who Will Benefit
Managers, supervisors, team leaders, administrative professionals and every member of your organization who wants to manage emotions; both their own and those of others!