The Exceptional Secretary, Administrative Professional and Executive Assistant

One Hour Webinar

In a world disrupted by viral pandemic and rapid technological change, the importance of an exceptional administrative assistant has never been greater. More than ever before, the workplace is a dynamically changing environment that requires an equally dynamic administrative professional to succeed. This webinar provides you with the techniques, skills and procedures necessary to succeed and flourish in this ever-changing business environment. Remote or in the office, this webinar allows you to negotiate and navigate communication and planning across multiple teams, clients and contacts- expertly and efficiently.

Learn to be assertive, direct, efficient and effective in your day-to-day tasks and project planning. Master juggling tasks from multiple touchpoints while prioritizing your time and energy. Develop and present solutions to situations before they become problems. Discover how to find challenges and opportunities that you can turn into victories and push your career opportunities to the next level.

The Exceptional Secretary Administrative Professional

According to the National Association of Colleges and Employers, 73% of employers prefer candidates with strong communication skills. Knowing how to communicate with tact and professionalism can mean the difference between getting your view across and being misunderstood; getting the dream job or missing an opportunity; or building strong, positive working relationships rather than facing conflicts and barriers. Think of the “fast-track” professionals you know. It is not their technical expertise, hard knowledge or even superior intelligence that fosters their success. It is their exceptional management of human interactions and business situations — the same skills that you can possess to propel your career, boost productivity and experience job satisfaction. Whether you work with a few people in-person or manage hundreds remotely, our down-to-earth principles and easy-to-implement strategies within this 1-hour webinar promise to equip you to manage interactions and situations with more confidence, dexterity and professional assertiveness. From the most reserved introvert to the most unfiltered extrovert, everyone can develop and refine their communication and social intelligence. We often think of sociability as an innate human trait, that people are born charismatic and personable. In truth, anyone can learn and master this important skill set and accelerate their career development and growth.

  • Identify the difference between doing a job and building a career.
  • Prioritize workloads and tasking.
  • Acquire to manage daily stress.
  • Effectively persuade and influence others to their way of thinking.
  • Demonstrate assertiveness in a variety of communication situations.
  • Implement problem-solving skills/crisis management skills.
  • Build a strong manager-assistant relationship.
  • Prioritize demands of multiple supervisors and projects.
  • Learn ways to communicate with ease.
  • Develop strategies for effective delegation.
  • Discover problem-solving and crisis management.

Receptionists, office managers, administrative assistants, executive assistants and anyone managing administrative logistics assertively and efficiently.