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Overview
Dealing with customers and handling their complaints is stressful — and risky — business!
When customers are confrontational, over demanding or unreasonable, it becomes harder than ever to deliver helpful, courteous service. But when customers are met with a take-charge attitude and a positive outlook, they immediately feel good about doing business with your organization.
Sometimes, even the most helpful and caring people don't have the skills, experience or attitude to handle a really tough customer or client. With the tips and techniques provided in this powerful program, you can learn what it takes to provide the kind of superior, memorable service that results in satisfied, loyal customers — the kind who support your business, purchase your products and services and recommend your organization to others!
What You'll Learn
- Create a sense of trust and goodwill with your customers that advertising dollars just can't buy and marketing efforts just can't produce
- Notice increased sales, higher profits, better repeat business and more word-of-mouth praise than ever before
- Provide the kind of memorable, superior service that results in satisfied, long-term customers
- Rebuild customer loyalty after negative incidents
- Turn irate customers into valued allies
Who Will Benefit
Everyone in your organization who deals with angry, disgruntled, irritated or hard-to-please customers will gain valuable skills that make each customer interaction more pleasant — and end with a more positive outcome!
