Do you find it difficult to provide direction to your employees without coming across as bossy or overbearing? Do you struggle to find the right words to motivate others without sounding desperate? With a strong handle on how to effectively use assertive communication skills, every manager can learn to take a positive approach to leading employees toward success while maintaining a balanced and productive team.
Managers generally fall into one of three groups — aggressive, passive or assertive. Those who are too aggressive may be successful in completing short-term goals, but often struggle to maintain positive relationships with their employees over time. Managers who are too passive have no problem building relationships, but find it challenging to motivate others and solve problems. It's assertive managers that have the ability to provide guidance to their employees to get the job done while commanding respect.
What You'll Learn
- Identify key differences between aggressive, assertive and passive communication
- Discover how your behavior impacts your performance as a manager
- Determine how to identify and remove communication barriers (real vs. perceived)
- Utilize persuasive communication techniques to take control of a situation without alienating others
- Adapt your communication style to that of your audience — whether it's one person or 100
- Pinpoint the cause of your non-assertive behavior
- Implement strategies to build immediate rapport using active listening and collaboration skills
- Recognize a number of different ways to help others focus on issues — instead of personalities — to get the job done right the first time
- And much more!
Who Will Benefit
Managers, supervisors, business owners, team leaders, executives, project managers — anyone who wants to improve their communication skills, resolve conflicts quickly and respectfully and expand their influence!