Choose an Event
PRIVATE TEAM TRAINING
Bring this topic or 200+ other training opportunities to your location in-person or online.
Already attended this seminar?
"I have been a member of Fred Pryor for almost three years now and I have yet to attend a class that didn't have valuable information that would benefit my company and/or our employees."— Teri M.
"Excellent!! As always, Fred Pryor's courses are easy to follow, very informative and presented in a format that keeps your attention!!"— Cynthia S.
"I enjoy all of the seminars that I attend through the Fred Pryor Training Rewards program. They are very informative and the instructors are very knowledgeable and helpful."— Tasha M.
"Excellent info for all levels of users. There are always things to add to your "bag of tricks"."— Wendy S.
"Wow! I have taken many wonderful courses through Fred Pryor; this one takes the cake!!"— Dana N.
"Top notch! Thank you Fred Pryor, this is the best investment my boss could have made."— Lewis C.
"I received a lot of great information in this training. Several co-workers went with me which was a great help for me to start implementing some of the changes we need to do at the office. It was very eye opening for them to realize the things that we need to do at the office. It was very eye opening for them to realize the things that need to get to me. It was like Fred Pryor and the trainer had my back!"— Tasha C.
Overview
Good communication opens doors … and poor communication closes them
Communication is the single most important key to success in the workplace. If you can't communicate with confidence and credibility, you may get passed over for promotions, have a difficult time relating to coworkers and colleagues, and bear the brunt of misunderstandings and mistakes.
Agenda
Don’t Say a Word: Listening is the Number One Skill for Effective Communication!
- Discover how solid listening skills can expand your personal strengths and improve your professional image
- Build rapport through listening, rather than speaking - you’ll be amazed at how others open up to you!
- Understand why it’s so hard to hear what others are saying, and overcome barriers to effective listening
- Learn to use attentive silence as a tool to get a speaker to think and rephrase
- Utilize questioning techniques you can practice to get to the root of thorny issues
- Master easy methods for picking up on body language and other nonverbal cues
Establish Credibility While Maintaining Mutual Respect
- Identify your personal roadblocks to more effective communication - and learn how to eliminate them!
- Ensure your nonverbal cues match your spoken words (We’ll share the surprising truth about how others interpret body language!)
- Use eye contact, gestures, posture, movement and more to project confidence and authority through body language alone
- Put our proven persuasive techniques to work and get others to buy in to what you’re saying
- Learn how to give -and receive- feedback without becoming defensive
- Uncover the secrets to standing your ground without projecting aggressiveness
Enhance Your Personal Communication Style
- What does the timber and tone of your voice say about you? Learn to modulate your voice and add impact to your words
- Eliminate "um," "you know," "uh," and other filler words that lessen the power of your speech
- Stop sabotaging your communication skills without knowing it - learn what to watch out for
- Determine how others really see you (Take a look in the mirror to see what they see!)
- Develop a personal communication style that reflects who you are - and who you want to be
Express Yourself in Public With Power and Assertiveness
- Tailor your presentation to your audience
- Implement proven public speaking techniques for capturing and keeping your audience’s attention
- Select the right delivery style (tone, formality, methodology) for your audience
- Start memorably and end with a bang - we’ll show you how!
- Incorporate tips and tricks that reduce stress and anxiety before you "take the stage"
- Manage a Q and A session with grace and professionalism
Written Communication Guidelines - If u cn rd ths, u r n Need of Help!
- Avoid the five things you should never include in a professional e-mail
- Remember "delete" doesn’t mean "gone"… discover the truth about company access to your e-trash
- Learn to maintain a professional tone in all written communication — including e-mails!
- Write action-oriented subject lines, openings and closing statements in your correspondence
- Pinpoint situations in which it is appropriate to send an e-mail (and those that require a phone call or even face-to-face communication)
- Use the written word to get others to take action and get the results you want
Embrace and Understand Differences for Maximum Communication
- Learn how to look at situations from another viewpoint — and stay focused on outcomes instead of differences
- Overcome biases and take action
- Identify the advantages of diversity in communication — and use them to your advantage!
