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Overview

Good communication opens doors … and poor communication closes them

Communication is the single most important key to success in the workplace. If you can't communicate with confidence and credibility, you may get passed over for promotions, have a difficult time relating to coworkers and colleagues, and bear the brunt of misunderstandings and mistakes.

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Communication is a skill that can be learned, just like any other

Anyone can learn to communicate more effectively … all it takes is practice, self-awareness, and someone to lead the way! If you would like to hone your written skills, enhance your workplace relationships, speak more confidently in public, and boost your reputation as a trusted, respected professional, don't miss this golden opportunity! This program combines the latest adult learning techniques, real-world examples, and fascinating role play exercises — all geared toward creating an exciting, positive day of enlightenment and fast-paced learning!

You'll discover how easy it is to elicit cooperation and buy-in (without coercion or other strong-arm tactics). You'll learn to speak with style, power, and assertiveness during meetings, presentations, or while addressing large groups. You'll stay calm, cool, and in control when others get confrontational or demanding … and learn to select the appropriate words, tone, and communication style for any business situation.

Agenda

Don’t Say a Word: Listening is the Number One Skill for Effective Communication!

  • Discover how solid listening skills can expand your personal strengths and improve your professional image
  • Build rapport through listening, rather than speaking - you’ll be amazed at how others open up to you!
  • Understand why it’s so hard to hear what others are saying, and overcome barriers to effective listening
  • Learn to use attentive silence as a tool to get a speaker to think and rephrase
  • Utilize questioning techniques you can practice to get to the root of thorny issues
  • Master easy methods for picking up on body language and other nonverbal cues

Establish Credibility While Maintaining Mutual Respect

  • Identify your personal roadblocks to more effective communication - and learn how to eliminate them!
  • Ensure your nonverbal cues match your spoken words (We’ll share the surprising truth about how others interpret body language!)
  • Use eye contact, gestures, posture, movement and more to project confidence and authority through body language alone
  • Put our proven persuasive techniques to work and get others to buy in to what you’re saying
  • Learn how to give -and receive- feedback without becoming defensive
  • Uncover the secrets to standing your ground without projecting aggressiveness

Enhance Your Personal Communication Style

  • What does the timber and tone of your voice say about you? Learn to modulate your voice and add impact to your words
  • Eliminate "um," "you know," "uh," and other filler words that lessen the power of your speech
  • Stop sabotaging your communication skills without knowing it - learn what to watch out for
  • Determine how others really see you (Take a look in the mirror to see what they see!)
  • Develop a personal communication style that reflects who you are - and who you want to be

Express Yourself in Public With Power and Assertiveness

  • Tailor your presentation to your audience
  • Implement proven public speaking techniques for capturing and keeping your audience’s attention
  • Select the right delivery style (tone, formality, methodology) for your audience
  • Start memorably and end with a bang - we’ll show you how!
  • Incorporate tips and tricks that reduce stress and anxiety before you "take the stage"
  • Manage a Q and A session with grace and professionalism

Written Communication Guidelines - If u cn rd ths, u r n Need of Help!

  • Avoid the five things you should never include in a professional e-mail
  • Remember "delete" doesn’t mean "gone"… discover the truth about company access to your e-trash
  • Learn to maintain a professional tone in all written communication — including e-mails!
  • Write action-oriented subject lines, openings and closing statements in your correspondence
  • Pinpoint situations in which it is appropriate to send an e-mail (and those that require a phone call or even face-to-face communication)
  • Use the written word to get others to take action and get the results you want

Embrace and Understand Differences for Maximum Communication

  • Learn how to look at situations from another viewpoint — and stay focused on outcomes instead of differences
  • Overcome biases and take action
  • Identify the advantages of diversity in communication — and use them to your advantage!

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