Overview
As a manager, what kind of relationship would you like to have with your employees … Leader? Friend? Teacher? Mentor?
… the person who motivates them, guides them, encourages them and makes them want to win?
Forward-thinking managers have discovered the same skills coaches use to create winners in athletics work in a business setting as well. This innovative one-day team-building seminar is designed to teach you powerful employee coaching methods to turn even problem employees into super productive, motivated winners!
Agenda
The want-to-win attitude: how to build it
- A look at your own coaching ability, measured against 20 traits shared by the best athletic coaches
- How to harness natural competitiveness as a positive, powerful force
- Four insightful tips for follow-up employee coaching to keep your "players" on track
- Why you must be demanding … and how to do it the right way
- Eight techniques to boost enthusiasm — for an individual or the entire team
- Self-management and empowerment: how to get others to direct and motivate themselves
- Ways to spot and overcome the anti-management attitude
- The right touch: how to be supportive without “overmanaging”
- Confidence and self-esteem: super policies that build up reluctant employees and motivate underachievers
- Power motivators: the winning secrets of the all-time greatest coaches
Strategy and planning essentials for managers/coaches
- Your game plan — five simple steps for no-fail, successful plans
- How to ensure you've got the right people playing the right game: proven strategy tips that work in theory — and in practice
- As you build your roster — how to spot superstars and problem players, and identify strengths and weaknesses
- A key formula that ensures you'll make good decisions consistently
- Snap judgments — clever solutions to maximize your ability to think on your feet
- How to know if you’re an over-communicator (with four direct actions to help you avoid “over-coaching”)
- Seven easy strategies that coaches/managers use to deal with pressure — before it escalates to stress and anxiety
- The "Ex-Dem-Pra" employee coaching model that has motivated millions
How to coach your team
- Five compelling reasons why your employees want to be part of a team
- Fifteen ways to transform even the most divided work group into an enthusiastic, winning team
- Eight symptoms that signal weak or ineffective teams
- Team-building training that shows you how to recognize individual strengths and organize players into position
- The secret of winning acceptance as a coach/manager: promoting upward communication on your team
- Peer conflicts — how to defuse them before they affect the entire work group
- How to involve antisocial employees and loners
- When to reward or praise individuals in front of the team
- How to build loyalty and commitment and make them an integral part of your team’s culture
- Specific tactics to balance team goals with individual ambitions
- Ten easy and inexpensive ways to promote great team morale
Coaching and counseling the problem player
- Is counseling the right approach? The risks and benefits of counseling, from the experts
- Non-directive counseling: a proven approach that helps employees discover their own solutions
- Eight steps to positive prevention of employee difficulties
- How to recognize a developing crisis: 20 signs that point to an escalating problem
- Ten warning signals an employee has personal problems affecting work performance
- The “Monday Morning Quarter-back” — how to handle fault-finders and criticizers
- High-impact coaching skills that deter goof-offs, time-wasters and procrastinators
- Eight guiding steps to positive discipline and corrective action
- What to do if nothing works — four final options
How to handle a coaching/counseling session
- When to attempt employee counseling, and when to leave it to professionals
- Four subtle actions that encourage people to "open up"
- Inquiry land mines — three types of questions you should never ask
- Expert listening skills: the proven method to ensure you really hear what the employee is saying
- Should you offer your opinion? When to give advice and when to be neutral
- Tips for separating fact from fiction and faking
- How to deal with anger, crying and other emotional responses
- Denial: what to do when someone won't admit to a problem
- How to reach an agreement and get a firm commitment when you close a counceling session
- The importance of healing the wounds — how to close on an upbeat, positive note and avoid grudges
Coaching superstars: how to be a manager and a mentor
- Tips to ensure you recognize employees with great potential
- Essential techniques for mentoring employees that keep high achievers enthused, challenged and interested
- Ways to offer constructive criticism to a top performer
- How to help the high achiever without alienating the team or playing favorites
- Incentives to offer when you can't give raises or promotions
- What you should expect to bring to — and take from — a mentor relationship
