How to Manage Diversity in the Workplace

Develop the communication skills you need to build a safe, positive workplace for everyone

Continuing Education Credits: CEU: 0.6 CPE: 6 HRCI: 5.5 PDC: 6 

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Overview

There are numerous ways managing diversity can add value to organizations and bring a competitive edge to the workplace. Some benefits that will come from this diversity training are; increasing an openness to differences in others, maximize listening skills, be mindful of various cultural differences and increased communication skills.

In this course, participants will learn:

  • What diversity is and why it is important in today’s work environment
  • Why diversity awareness makes good business sense
  • Diversity and inclusion
  • Resolving conflict—strategies for valuing and managing diversity-based disagreements
  • How to get a point across clearly and positively in a diverse workplace
  • How to measure personal and organizational growth toward diversity awareness

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Benefits of Diversity in the Workplace...

  • Defining diversity - why traditional definitions may not prepare us for today’s workplace
  • Developing listening skills—understanding the message in a diverse environment
  • Capitalizing on diversity—acknowledging the value of a different perspective in the decision-making process
  • Maintaining a safe workplace—responding to defensiveness and inappropriate humor
  • Establishing a plan of action—identifying opportunities for growth in every organization
  • Identifying barriers to diversity—recognizing procedural and personal obstacles to change

As a result of this training… This seminar will help your staff communicate and interact effectively with coworkers whose background, culture or personality may be different from their own. The result is a more harmonious and enjoyable work environment for all. You have our written guarantee of complete satisfaction.

Agenda

Building Awareness

  • Define diversity
  • Providing a competitive edge
  • Measuring awareness
  • Understanding afirmative action and diversity

Strengthening Communication

  • Identifying cultural values
  • Recognizing elements of diversity
  • Interacting effectively with others
  • Tuning listening skills to diversity
  • Avoiding cultural blunders

Developing a Winning Team

  • Capitalization on team member diversity
  • Determine shared values
  • Interacting effectively with others
  • Getting beyond biases

Resolving Conflict

  • Working with conflict resolution styles
  • Managing diversity-based conflict
  • Minimizing defensiveness
  • Handling inappropriate humor
  • Addressing offensive behavior

Creating a Plan for Action

  • Establishing a personal diversity vision
  • Identifying barriers to diversity
  • Determining how to make a difference
  • Planning for action