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Overview
There are numerous ways managing diversity can add value to organizations and bring a competitive edge to the workplace. Some benefits that will come from this diversity training are; increasing an openness to differences in others, maximize listening skills, be mindful of various cultural differences and increased communication skills.
In this course, participants will learn:
- What diversity is and why it is important in today’s work environment
- Why diversity awareness makes good business sense
- Diversity and inclusion
- Resolving conflict—strategies for valuing and managing diversity-based disagreements
- How to get a point across clearly and positively in a diverse workplace
- How to measure personal and organizational growth toward diversity awareness
Agenda
Building Awareness
- Define diversity
- Providing a competitive edge
- Measuring awareness
- Understanding afirmative action and diversity
Strengthening Communication
- Identifying cultural values
- Recognizing elements of diversity
- Interacting effectively with others
- Tuning listening skills to diversity
- Avoiding cultural blunders
Developing a Winning Team
- Capitalization on team member diversity
- Determine shared values
- Interacting effectively with others
- Getting beyond biases
Resolving Conflict
- Working with conflict resolution styles
- Managing diversity-based conflict
- Minimizing defensiveness
- Handling inappropriate humor
- Addressing offensive behavior
Creating a Plan for Action
- Establishing a personal diversity vision
- Identifying barriers to diversity
- Determining how to make a difference
- Planning for action
