By the end of this seminar, be able to:
- Understand the nature and effects of anger
- Recognize and evaluate anger styles
- Identify others’ hot buttons and anger triggers
- Minimize distorted thinking that fuels anger
- Develop strategies and techniques for turning angry situations around
- Keep cool by managing and controlling our own anger
- Express emotions productively
- Resolve conflicts and anger management
- Use coping and relaxation techniques
- Build better relationships at work
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Anger in the office is the enemy of productivity, teamwork and creativity. Sometimes it’s obvious - a white-hot rage with tempers flaming. Other times it’s more subtle - and potentially more damaging. That’s when defensiveness, cynicism and negativity creep into the workplace and take over. Before long, department morale plummets, enthusiasm is dampened and teamwork breaks down.
It doesn’t have to be that way.
There are specific steps you can take and proven strategies you can follow to turn things around quickly. Find out how to recognize the early signs of anger -
in yourself and others - and redirect the energy wasted on it to achieve positive outcomes such as improved teamwork, increased enthusiasm and heightened creativity throughout the workplace.
Four Ways Managers and Supervisors Benefit:
- You’ll recognize potential problem areas before they erupt into a crises
- You’ll know how to help your team channel the energy of anger into positive change and productivity
- You’ll become a better communicator and listener, which will enhance your value to the organization and boost your career
- You’ll decrease absenteeism and turnover by working to create a pleasant, goal-focused environment that’s inviting to employees