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By the end of this seminar, be able to:
- Understand the nature and effects of anger
- Recognize and evaluate anger styles
- Identify others’ hot buttons and anger triggers
- Minimize distorted thinking that fuels anger
- Develop strategies and techniques for turning angry situations around
- Cope with angry people
- Keep cool by managing and controlling our own anger
- Express emotions productively
- Resolve conflicts and anger management
- Use coping and relaxation techniques
- Build better relationships at work
Learn to Defuse Anger Before It Erupts
- Three keys to empathy - understand why others are troubled
- Listening skills that can turn around a bad situation in the office
- How and when to use silence as a positive motivator
- Tips to help you sidestep emotions and focus on positive change
- Techniques that allow others to save face and avoid embarrassment
- Three main approaches to anger and the outcomes of each
- How to respond when anger is used as a manipulator
- The key to keeping your cool in every situation
Channel Anger Into Positive Growth
- Techniques to help you soothe irate individuals
- The things you must do if hostilities get out of hand
- How to recognize anger triggers
- Cognitive restructuring - the power of changing the way you think
- When to be a referee; when to be a coach
- Steps to handling people who have a low tolerance for frustration
- How to identify different types of anger buildup
- Why your own behavior may worsen conflict, and what to do about it
- Specific questions to ask in the problem-solving process
Calm Stress and Increase Productivity
- Techniques that help employees face the issues really causing their stress
- Stress-reduction techniques you - and your staff can use anywhere
- Questions that help an angry person think more logically about the situation
- The best way to transform a “hot thought” into a positive motivator
- How self-talk fans the fires of a bad temper
- Ways to channel anger into progress
- How to get staff members to stick with difficult challenges when resolution doesn’t come quickly
- The phases of anger, how judgment is affected in each, and how you should tailor your responses at each phase
- How to identify the subtle signs of hidden anger
Finish the Issue Without Resentment and With a Positive Spin
- Four ways to rebuild a team damaged by anger
- Mistakes that escalate anger and create problems down the road
- Strategies for recognizing potential areas of conflict and sidestepping them
- The secret of getting diverse individuals to work together as a productive group
- A process for turning conflict into a positive growth experience
- How to replace angry thoughts with balanced,healthy thoughts
- Policies that reduce conflict and defuse anger