Choose an Event
Ashburn, VA 20149
We’re sorry, there are no events scheduled for this area. Please change your location to see seminars.
Choose a New Location
Bring this training to your location.
Have a group of 25 or more people?
Try private, onsite team training.
Bring this topic, or any of our 200+ topics,
to your location with customized training.
100% Satisfaction Guaranteed.
Already attended this seminar?
"I have been a member of Fred Pryor for almost three years now and I have yet to attend a class that didn't have valuable information that would benefit my company and/or our employees."”
— Teri M.
"Excellent!! As always, Fred Pryor's courses are easy to follow, very informative and presented in a format that keeps your attention!!"”
— Cynthia S.
"I enjoy all of the seminars that I attend through the Fred Pryor Training Rewards program. They are very informative and the instructors are very knowledgeable and helpful."”
— Tasha M.
"Excellent info for all levels of users. There are always things to add to your "bag of tricks"."”
— Wendy S.
"Wow! I have taken many wonderful courses through Fred Pryor; this one takes the cake!!"”
— Dana N.
"Top notch! Thank you Fred Pryor, this is the best investment my boss could have made."”
— Lewis C.
"I received a lot of great information in this training. Several co-workers went with me which was a great help for me to start implementing some of the changes we need to do at the office. It was very eye opening for them to realize the things that we need to do at the office. It was very eye opening for them to realize the things that need to get to me. It was like Fred Pryor and the trainer had my back!"”
— Tasha C.
"Pie in the sky" or cash in the bank?
Make no mistake: accounts receivable is too important for any business to ignore ... because if goods and services sold don't quickly become cash in the bank, it's just a "pie in the sky" that cripples your cash flow and pounds your bottom line.
An AR Policy and Procedure “Checkup”
Assess and improve current collection management
- Is your credit policy clear, concise, and airtight? Review it with our comprehensive checklist.
- The latest “e-tactics” from the smartest collectors: how to use and document e-mail to charge up collection efforts!
- Billing and invoicing: Find out if you’re losing valuable cash flow through ineffective billing procedures.
- Surprisingly easy steps that produce more on-time payments … and reduce the total number of past-due accounts.
- Writing letters: what tone to use; how to write a reminder, an appeal, and a warning … and the appropriate uses for each.
- The accounts receivable paper trail — documentation procedures that ensure you have hard copy proof of the entire collection process.
- Internal policy check: Point by point, ensure you’re not overlooking vital contingency plans.
- Timely and on-time: Build a collection system that keeps you up-to-date and in control.
Collections as Customer Relations
How to walk the fine line and maintain customer relationships and company image
- No gains with shame! How to collect what you’re owed and keep your customer’s dignity intact!
- Strategies to help you get through to anyone, no matter how hard a customer tries to avoid your call!
- How to avoid losing the customers your company needs to keep … and how to evaluate which customers represent valuable relationships!
- The assertive collector: how to build more positive relationships, without falling victim to manipulation.
- When a usually good credit customer lapses … how to deftly handle special situations.
- Negative words and phrases that turn people off and hinder, rather than help, your efforts!
- How to motivate with the benefits of payment, instead of the dire consequences of non-payment.
Dealing With Difficult Debtors
Exactly how to handle every personality, every excuse and every situation
- The basic types of debtors: Get to know them now … you’ll encounter them over and over again!
- Stallers, Jugglers, Deadbeats, Liars: tactics and strategies that work on the toughest types.
- Finding a “missing” debtor: Learn the tricks the experts use to quickly track down anyone!
- Excuses, excuses: Use these super-effective responses for virtually any excuse you’ll hear!
- Common communication mistakes: words, phrases, and approaches that don’t work … and can even stall or set back your efforts.
- Staying calm in heated situations: how to face anger, verbal attacks or criticism from unreasonable people.
- Avoiding stress and burnout: how to stay centered in a demanding, high-stress job.
Negotiate Favorable Agreements
Take the lead to fashion “win-win” credit compromises
- Weighing the costs of collection against debts owed: When does a collection effort become a money-losing proposition?
- Factors that determine when to negotiate and when to stand firm.
- Workable alternatives to “payment in full” … how to establish ground rules the debtor will respect.
- Negotiating strategies guaranteed to produce more favorable collection agreements.
- Listening and questioning strategies that get attention and spur action!
- How to ensure agreements stay on track and on schedule … and what to do if debtors fail to uphold their end of the bargain.
Timely Legal Issues for Credit and Collections
Important steps to ensure you stay well within legal bounds
- The Fair Debt Collection Practices Act: your rights, as well as your debtors’ rights, under this important federal law.
- How standards of the Consumer Protection Act affect credit and collections.
- What constitutes debtor “harassment” … and how to steer clear of this legal risk.
- Should you resort to legal action? When it makes sense and when it’s just senseless.
- Lien rights: when you have them, and how to use them.
- Don’t just say it: specific information you should always document in writing.
- Mutual Release Agreements: their unique legal attributes and appropriate uses.
- Calling in the professionals: how to work effectively with collection agencies and attorneys.
*Price may vary by location and date.