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Email Writing for the Workplace

The dos and don'ts of professional workplace communication

Continuing Education Credits: CEU: 0.6 CPE: 6 

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Become a more persuasive, powerful, and professional e-mail communicator in just one day of training!

Spend a day with our professional email experts and you'll discover …

  • Eight email practices guaranteed to kill your credibility
  • How your auto signature line may be sabotaging your professional image
  • Ten situations in which you should never communicate by email
  • Techniques for writing clear, brief messages that elicit quick response
  • Nine common blunders that will cause your emails to be ignored, avoided — or instantly deleted!
  • Visual tricks that increase the readability and retention of your message
  • And much, much more!

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If your attitude is It's just an email, so it doesn't have to be perfect, you could be doing serious damage to your credibility, your professional image, even your future

Your written communication is a reflection of your professionalism, your organization's image, and your business sense and style. A poorly worded, grammatically incorrect email may deter others from doing business with you … cause you to come across as rude, lazy, or ignorant … and reflect negatively on you and your organization in general.

Make sure your message is perfect before you hit send

In just one day of fast-paced, high-energy training, you'll discover how to craft email messages that are grammatically correct, concise, and to the point. Best of all, they'll garner the swift response you're looking for. You'll learn to sidestep common email blunders and faux pas that cause confusion, frustration, and embarrassment. And you will gain valuable strategies, tips, and ideas that enhance the way you use email at every level.


The “write stuff:” Focus on grammar, punctuation and style

  • How to write with clarity, brevity and quick response
  • Key differences and similarities between email and print communications, plus a comprehensive review of the dos and don’ts of professional correspondence
  • What to ask yourself before you begin any message or business communication: essential planning techniques to save you time, improve your writing and get the results you want
  • Shortcuts for faster, more accurate emails that are quicker to read and react to
  • How to use bullets, indents, spacing and overall message layout to increase readability and retention
  • A look at the way icons and “specialty-background” custom emails can affect readability and credibility
  • How font, color and size selections can increase or decrease the readability of your message

A great impression: It’s at your fingertips, every day

  • Why casual conversations and stream-of-consciousness messages can backfire and steps you can take to build better habits
  • Seven strategies to prevent misinterpretation and set the tone — they’ll ensure your email message is professional, tactful and optimally received
  • When you’re all set to deliver a sarcastic, angry or snippy message: tactics to help you resist the temptation to hit “send”?
  • How to avoid surefire “credibility killers” in your auto-signature line
  • Images and information you must protect, and why digitizing your personal signature is a bad idea
  • Nine bad habits that drive coworkers crazy — these common practices may be causing your emails to be ignored, avoided or instantly deleted
  • The rules of email response: when, why, how quickly and how often to attend to your inbox

The Politics of Email: Make Sure Your Messages are PC

  • Who should be included in email communications (and who shouldn't)
  • The proper use of the courtesy copy (Cc) and blind courtesy copy (Bcc) lines, and how "actual distribution" varies by e-mail systems
  • Email dirty tricks and underhanded political moves that damage relationships and put your integrity in question
  • Eight unintentional email practices guaranteed to create conflict, misunderstandings and misperceptions, and kill your personal credibility
  • Ten situations that are absolutely inappropriate for e-mail
  • Four thought-provoking questions to consider before forwarding an e-mail or attachment that could have political or business consequences

Troubleshooting Tactics: Be Ready to Act and React

  • What every savvy emailer must know about communicating to PDAs and smart phones
  • How to tactfully deal with coworkers who e-mail excessively, forward everything, or inundate your inbox with jokes and cutesy messages
  • Diplomatic, professional ways to handle missends that could hurt feelings, divulge confidential information or embarrass the recipient
  • Security rules: absolute musts to preserve confidentiality and protect company information in electronic communications
  • Important facts to know about your company's email system so that you can use it more efficiently and effectively