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Why are great customer service employees so rare and valued?
A great customer service representative is "one in a million." It takes a remarkable combination of skills, knowledge and instinct to become a customer service superstar. Now you have the opportunity to discover that combination and put it to work to achieve your own goals. You can get what it takes to be one of your organization's most valued assets — and be on your way to a stellar professional career.
This noteworthy conference was designed to address the customer service issues, strategies and skills that can help you become "one in a million." In a practical workshop setting, you'll learn the secrets to solving the most difficult CS challenges, positioning yourself to attain success and satisfaction in one of today's toughest fields.
Opening Session: Anticipation! Staying One Step Ahead of Critical Customer Service Trends
How can you stay focused today without losing sight of what's looming ahead? Take a look at where the field is headed and what it means to you. This is a frank, eye-opening discussion about the steps you need to take right now to position yourself — and your organization — for success in a rapidly changing world.
Blue Track: Management and Leadership Development
Red Track: Building Partnerships with Your Customers
CS Career Ladder: Moving Up and Into Management
Communication Style & Savvy: Say the Right Thing, the Right Way
Find the Gems … and Keep Them: How to Recruit and Retain a Top CS Team
Proactive Problem-Solving: Managing Today's Complaints to Prevent Future Ones
Tech Techniques: Communicating with Today's Technology
Taming Tempers: How to Win Over Angry, Demanding, Impossible Customers!
Raising the Performance Bar: Setting Standards for Stellar Performance
Building Partnerships: Boost Cooperation with Customers, Coworkers — Anyone!
*Price may vary by location and date.