Why are great customer service employees so rare and valued?
A great customer service representative is "one in a million." It takes a remarkable combination of skills, knowledge and instinct to become a customer service superstar. Now you have the opportunity to discover that combination and put it to work to achieve your own goals. You can get what it takes to be one of your organization's most valued assets — and be on your way to a stellar professional career.
This noteworthy conference was designed to address the customer service issues, strategies and skills that can help you become "one in a million." In a practical workshop setting, you'll learn the secrets to solving the most difficult CS challenges, positioning yourself to attain success and satisfaction in one of today's toughest fields.
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- Management skills for the CSR … learn the leadership skills that are essential to your success, no matter what your title is.
- Problem-solving techniques … learn to consistently produce satisfied customers. Turn tempers down and transform even the angriest people into repeat customers.
- Real career satisfaction … learn to really love what you do and keep the stress and frustration in check every single day.
Follow the tracks to become one of the elite CSRs …
The unique two-track format of this conference allows you to customize your day for your particular needs and interests. Select from eight power-packed sessions and two high-interest tracks to refine your strongest skills or target your weaker areas. You decide how the conference can best meet your needs!
This incredible event is a can't-miss opportunity! It's a chance for you to grow and learn from nationally-recognized speakers and workshop leaders, but most importantly, you'll focus on the specific issues you need to succeed, with a customized agenda designed just for you, by you.
