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PRIVATE TEAM TRAINING
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Overview
Straightforward solutions to your employee discipline problems
These days you just can't afford employees who drag down morale, destroy productivity and distract you from important projects. Here's a proven system for dealing with difficult employees, once and for all.
At this seminar, you'll learn how to …
- Approach an employee about the problem behavior … in a way that minimizes accusations, hostility and defensiveness
- Create an improvement plan … and get your employee to commit to it
- Coach the employee … so there's no chance of misunderstanding
- Document the process … to encourage steady progress
- Discipline, reassign or dismiss the person if the problem doesn't improve … and handle it all fairly
With the skills you will gain at this seminar, you'll get your difficult employees to pull their own weight. You'll eliminate "weak links" — and reveal a fully functioning team.
Agenda
Understanding the problem:
- What a problem employee looks like: nine symptoms to watch for
- Emotional and psychological roots of poor performance
- Should you wait until there is a clear pattern of problem behavior? Surprisingly, no — you’ll learn why
- A checklist to help you determine if you’re unconsciously triggering the poor performance
- Communication breakdowns leading to performance problems
- How to pinpoint the causes of problem employees
Taking positive action
- Six factors to consider when choosing corrective measures
- Seven signs your problem employee needs more training
- Ways to prepare yourself for confronting a problem employee
- How to explain the problem to your employee without placing blame or causing defensiveness
- Techniques for setting realistic, clear performance standards (so you reward the behaviors you want and discourage those you don’t)
- Progressive discipline: what to do when initial corrective actions don’t work
- How to develop a performance improvement plan
Handling employees who:
- Have a bad attitude
- Are chronically tardy
- Miss work often
- Refuse to take responsibility
- Challenge your authority
- Get derailed by personal problems
Preparing for dismissals
- Guidelines for documenting the disciplinary process:
- When to start
- What to include
- How to be consistent with company policy and employee agreements
- When and how to use a witness
- The right questions to ask
- When all else fails: how to talk with employees who are not improving and help them feel better about moving on
- How to avoid grievances, and the best ways to handle them if they do arise
