1 Day Seminar

9:00 a.m. - 4:00 p.m.

$49/Person

$44 for groups of 5 or more

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"I received a lot of great information in this training. Several co-workers went with me which was a great help for me to start implementing some of the changes we need to do at the office. It was very eye opening for them to realize the things that we need to do at the office. It was very eye opening for them to realize the things that need to get to me. It was like Fred Pryor and the trainer had my back!"

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Overview

What makes you clam up, shut down or fall apart?

Nearly all work involves interaction and communication with others. Clear, effective communication — between individuals, within teams and among departments — is a vital part of any successful organization.

Developed specifically to meet the needs of today's working woman, this communication training offers valuable insights you can use to enhance your communication style while earning the respect and cooperation of others. You'll learn to speak up with composure and confidence. We'll help you unearth self-defeating attitudes and replace them with positive expectations. You'll get tips to help you deal with trembling hands, "butterflies," and other nervous symptoms.

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This communication skills course provides targeted training in how to:
  • Use the techniques of influence and persuasion to build productive and rewarding relationships with all kinds of people
  • Control your emotions and stay composed and effective under pressure
  • Overcome fears of public speaking and voice your opinions readily
  • Handle high-stakes situations, mistakes and crises with confidence

Spend a day looking at how you interact with others. At this communication skills course, you'll discover the simple yet profound changes you can make to add impact to your communication.

Do you cringe at the thought of speaking in front of others?
  • Do you stifle your suggestions at department meetings, instead of impressing your colleagues with your intelligence and insight?
  • Do you rush clumsily through your agenda during appointments with clients, rather than taking the time to showcase your hard work?
  • Do you avoid making presentations at all costs, when you could be wowing people with your knowledge and professionalism?

If so, you're passing up golden opportunities to highlight your dedication and expertise. Attend this communication training and gain the confidence and skills you need to stay composed under pressure and express yourself in a way that gets results.

Agenda

Speaking up and getting heard

  • A matter of timing: when you're most likely to be heard and when it's better to hold your tongue
  • Crucial differences in the ways men and women communicate — and how to use this awareness to get more respect
  • The simple secret of creating immediate rapport
  • How taking yourself seriously affects the way others see you … and specific ways to demonstrate your own self-respect
  • Tips for gently redefining relationships with your coworkers so they know where you stand and how you want to be treated
  • A way to make requests that actually encourages people to cooperate with you

Moving from self-consciousness to self-confidence

  • Ways to mentally prepare for a difficult confrontation … an all-important presentation … or a high-powered meeting
  • Courage-builders to help you face high-stakes situations and difficult people
  • Specific techniques that enable you to keep your composure when you feel yourself losing control
  • How to listen (and respond) to what people mean, not what they say

Setting limits without making enemies

  • What to do when you're ignored or interrupted (so you don't get flustered and do get results)
  • How to criticize others in a way that minimizes resentment and defensiveness
  • When you're being criticized: how to stay open to the message without overreacting or being "hurt"
  • Ways to respond to intimidation or bullying
  • Empathy: your secret weapon for defusing a hothead
  • How to say "no" in a way people respect
  • What to do when people don't respect your limits
  • Specific techniques for dealing with lying, guilt trips and unreasonable requests
  • How to avoid inconsistent behaviors that make it harder for you to set limits the next time

Gaining visibility and getting ahead

  • Five steps that help you manage the stress of speaking in groups
  • How to be an "active player" and contribute during meetings
  • When you want to sell your point of view: how to make your idea their idea
  • How to react to a challenge so you come across even stronger
  • A quick and simple way to get over your fear of speaking up
  • How to use conflicts to build stronger relationships

*Price may vary by location and date.