How to Communicate with Tact and Professionalism (2-Day)

Avoid misleading verbal and visual cues that interfere with clear, concise communication

Continuing Education Credits: CEU: 1.2 CPE: 12 HRCI: 11 PDC: 12 

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Look around you. The true leaders in your organization are the people who share a particular skill: the ability to communicate effectively.

Coincidence? Hardly. Experts now agree that the movers and shakers who climb the corporate ladder fastest are the ones who can relate easily to everyone … present their ideas with conviction (and charisma!) … and emerge from almost every personal interaction on a high note.

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Anyone who really wants to succeed can acquire these communication skills

Upbringing, education and talent aside — all good leaders share the same quality: superior communication skills. Through observation, trial and error or schooling from mentors, they've mastered the art of "connecting" with people in ways that almost always yield positive results …

  • They realize diplomacy works far better than brute force.
  • They know how to help people "get it" the first time.
  • They can empathize, and they know how to get the support they need.
  • They don't waste time rehashing instructions or entering into arguments that go nowhere.
  • They listen first and act second — not the other way around.
After two days of coaching, practice and critiquing, you'll emerge a far more powerful communicator.

We'll demonstrate and drive home the essential skills you need to become a more polished, persuasive communicator. You'll gain insights into everything from making a good impression … to motivating people … to intervening in tense situations.

After two days packed with one great idea after another, you'll leave amazed at your new communication skills — and eager to apply everything you've learned.

Day 1

Becoming an exceptional listener

  • How to grasp what is not being said — but implied
  • The advantages of withholding judgment until the end of a situation
  • Easy-to-use reminders that fix your attention on the speaker
  • How and when to use open-ended, closed-ended, curiosity and clarifying questions
  • "Charging Rhinos" - how to stop them from dominating conversations
  • Specific techniques to reach poor listeners

Tailoring a message to fit your audience

  • How to break up your message into manageable pieces for maximum impact
  • Different strategies for different audiences (staff members, peers and supervisors)
  • Specific language that prevents mixed messages
  • Why you must anticipate what your audience wants — and know how to provide it

Using nonverbal communication

  • How to complement your message with nonverbal communication
  • Ways to interpret nonverbal behaviors for a deeper understanding of what's being said
  • How to make sure your verbal message is consistent with your nonverbal message

Maintaining emotional control

  • How to complement your message with nonverbal communication
  • Ways to interpret nonverbal behaviors for a deeper understanding of what's being said
  • How to make sure your verbal message is consistent with your nonverbal message

Staying focused on the present

  • How to move any conversation out of the past and into the here and now
  • Positive language to steer a conversation in the right direction
  • The one must do to get others to join in and build on your ideas
  • Techniques to move past “would-haves” and “should-haves” to discuss what’s really happening

Understanding how your behavior influences others

  • How to fix situations — not people
  • The value of challenging familiar routines and behaviors
  • How to uncover hidden agendas, influence outcomes and overcome conflicts

Giving and receiving feedback

  • How to evaluate criticism — what to take to heart, what you can safely ignore
  • Ways to handle unjust criticism and rejection
  • The kind of feedback to use for the fastest results

Day 2

Writing for impact and clarity

  • How to enhance your credibility through well-crafted memos, letters and emails
  • The art of delivering a reader-centered message (instead of a writer-centered one)
  • The best way to convey rejection and other bad news and still come out looking good
  • Powerful writing techniques to persuade people and affect outcomes
  • Final edits to add prestige to all your documents

Connecting with different types of people

  • How to interact more effectively with your supervisors — especially your immediate boss
  • How to successfully handle a tirade
  • Ways to deal with bullies, liars and other difficult people

Communicating in a diverse environment

  • A look at diversity in the workplace — how to keep differences in age, sex, race and culture from hindering communication
  • The key to staying focused on outcomes instead of stylistic differences
  • Advantages of considering out-of-the-box ideas
  • Tips to help you overcome strong emotional responses to cultural collisions
  • Basic business etiquette: how old-fashioned manners can often solve workplace differences

Boosting your power of persuasion

  • The first deadly sin of communication — how to resist the temptation
  • How to get the support you need for your projects and proposals
  • The best way to use stories, case studies and other anecdotal information
  • Tips to achieve complete buy-in
  • How to sell the benefits
  • Dynamic openers and closers
  • Why you should build a trust account — and when to draw on it
  • Stealth communication techniques that go unnoticed but get results

Framing your message in the positive

  • The best way to frame an unwelcome message
  • How to say "no" without feeling guilty or upsetting the other person
  • The infectious synergy of positive thinking