Communicate with Tact and Professionalism

How to defuse tense situations, make a good impression and communicate with anyone

Continuing Education Credits: CEU: 0.6 

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Overview

At the conclusion of this training opportunity, you will have a well-written action plan and be on your way to emerge as an effective communicator.

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After attending this seminar you’ll be able to:
  • Customize your message to fit your audience
  • Understand what others are saying through their body language
  • Welcome brainstorm sessions to inspire employee contributions that lead to "wins"
  • Use facts to share observations and make suggestions
  • Craft emails and presentations that keep your audience engaged and on the edge of their seats
  • Negotiate with power and effectiveness
  • Give feedback on performance that inspires people to do better
Exceptional leaders must have effective communication skills.

Have you ever felt the pain of knowing that you had important information to communicate, but when you tried to get the message out people did not receive it with the same level of urgency that you thought it deserved? Maybe you created unintended conflict, or the audience fell asleep in the details. Either way, your message didn’t produce the effect you hoped it would. If only there were a way to transplant the clear picture of things as they exist in your mind, into the mind of your readers and listeners.

Agenda

Turn Controversy into Harmony

  • Take responsibility and hold yourself accountable
  • Learn to see yourself through others’ eyes
  • Find what motivates others
  • Balance your personality style with the needs of your audience
  • Motivate others to contribute their suggestions to produce collaborative results
  • Reconcile your story of reality with others’ stories of reality
    • Your story to help you understand a situation
    • The other person’s story by which they understand the situation
    • What happens when the stories don’t match
  • Focus on what can be observed and quantified
  • Build consensus among the group
  • Compare and contrast to clarify statements
  • Set commitments to move forward

Captivate Your Audience: Speak to Get Results

  • Discover what to do when you lose your listener’s attention
  • Successfully get your thoughts across to others
  • Effectively prepare for important conversations
  • Understand how to craft your introduction and map out a conversation
  • Construct a conversation among many
  • Develop contingency plans for conversations

Persuasive Communications

  • Appeal to logic, ethics and emotions to persuade others to see things your way
  • Establish your credibility so people view you as an expert – even when you’re not
  • Build rapport to get even the toughest critics on your side
  • Use persuasive writing techniques
    • Consider your audience
    • Write a clear call to action

Simpler Is Better: Engage Readers and Motivate a Response

  • Set the stage to entice your readers
  • Create a message that stands out
  • Discover the art of minimal text and clear delivery
  • Position your reader in the center of your structure

Non-verbal Communication Methods

  • Determine how surroundings influence non-verbal communication
  • Listen to your own body’s cues to alert you to what is going on within a conversation
  • Be aware of others’ body cues (posture, attention, gestures and details)
  • Introduce work observations back into speech
    • De-escalate conflict before it erupts
    • Negate disputes before they explode
  • Exercise what you’ve learned
    • Put together strategies learned throughout the course and construct a tentative script for classroom practice
    • Watch for cues and adjust your contingency plan