Every time the phone rings, your business is on the line. When customers call, how do your people come across? Are they friendly? Empathetic? In control? Willing to help — even if it means going out of their way? This informational course will give you tips and techniques to give your customers exceptional telephone customer service.
Studies show that satisfied customers will boast about their positive experiences to four or five other people. But dissatisfied callers typically will let up to a dozen others know about their negative experiences. TeleCare, a telephone customer service training, gives you numerous skills, strategies, and techniques your customer service people can use to increase loyalty … make sales … and soothe tempers.
Telecare®: How To Provide Exceptional Customer Service Over the Phone