Overview
Learn how to …
- Deal with coworkers who don't do their share of the work
- Respond to criticism in a performance review
- Satisfy angry, complaining customers … regardless of whether their complaints are valid
- Deflect open, disparaging comments from coworkers
- Handle a request for a last-minute project that has to be done perfectly
- Simple Scripts for Problems at Work is a fun, positive, motivational program that helps make your job easier by building the skills to deflect anger and impatience, and communicate effectively and professionally with coworkers, bosses, and clients.
