Using the Platinum Rule to Create Instant Rapport
A Proven Way to Build Rapport
- Prescription before diagnosis is malpractice
- The Golden Rule
- The root of the Platinum Rule
- Using the Platinum Rule
- The four personality types
Understanding the Four Basic Styles
- The Director
- The Thinker
- The Socializer
- The Relater

Here's some of what you'll learn: -Understand the four basic behavior types -Easily determine the personality style of everyone you meet -Behave in a way that will improve your compatibility with anyone -Accelerate the process of getting to genuinely know people -Understand your own personality and why you act the way you do -Improve your productivity and career prospects -Pick up emotional cues in verbal, vocal, and visual behaviors -And much more!
Getting a Quick Handle on Anyone
- Vocal and visual communication
- Listening to verbal clues
- Summarizing the personality types verbal clues
- How people send out signals
- The self-contained person
The Platinum Grid
- Direct vs. indirect people
- Are you direct or indirect?
- Practicing identification of the four personality types
- Pluses and minuses of each style
- One more exercise
Pinpointing Your Blend of Personal Styles
- Styles and sub-styles
- Looking at the four sub-styles of Directors
- The four sub-styles of Socializers
- The Relater sub-styles
- The Thinker sub-styles
Building the Bridges of Compatibility
- Bonds and barriers among the four styles
- High and moderate compatibility between similar types
- Conflicts between types – low compatibility
- Negotiating
Mastering the Skill of Adaptability
- An example of adaptability
- Learning the skill of adaptability
- Socializers and Thinkers
- How a Relater becomes adaptable
- A final example of adaptability
Bringing Out the Best in Groups
- Why teams misfire
- How the four styles influence a group
- Two ways to set up a great group
- A pivotal question
- Getting the best results
High-Performance Leadership
- The Platinum Rule in leadership
- Motivating
- Complimenting
- Counseling
- Delegating
Five Steps to Successful Sales
- Phases of buying
- Selling today
- The first step - Contact
- The second step - explore
- The third step – collaborating
Five Steps to Successful Sales (cont’d)
- More on collaborating
- Commitment – the fourth step
- A brief recap
- The Assure step – number five
- A fundamental change
Creating a Web of Rich Relationships
- Applying the Platinum Rule outside the workplace
- Family conflicts
- Applying the Platinum Rule with children
- Cultivating adaptability in all areas of your life
- The key to the Platinum Rule