Overview
Management Skills for New Managers & Supervisors is your guide to making this transition smoothly and successfully. Moving into a position of authority means meeting new challenges, taking on new responsibilities and mastering new skills.
In this program, you'll learn to:
- Identify the four personality types
- Use the C.A.R.E.S.S. method of listening
- Build your self-esteem
- Get your point across and fully understand others
- Deal with resistance from former peers and supervisors
- Develop a successful mindset
- Avoid conflict
