How to Deal With Difficult People

Strategies for getting results with the hard-to-handle people in your life

Don't spend another moment fuming, speechless or tongue-tied. Learn how to handle difficult people once and for all with this How to Deal with Difficult People book. This class will help you feel better about them — and yourself.

Program Highlights

  • The best comeback to a biting or sarcastic remark
  • What to do when someone starts yelling or threatens you
  • The one mistake people make that's guaranteed to escalate conflict
  • What to do when your "difficult person" is your boss
  • When to call in a third party to resolve a stalemate
  • How to know when YOU are the difficult one
How to Deal With Difficult People DVD, CD & Workbook Training

This training course takes a long, hard, and often lighthearted look at what you can do to deal with the people who seem to delight in making your life miserable. Learn to co-exist with all kinds of difficult people with this workshop — from know-it-alls to bullies, backstabbers and more — and free yourself from their grip.