Overview
Don't spend another moment fuming, speechless or tongue-tied. Learn how to handle difficult people once and for all with this How to Deal with Difficult People book. This class will help you feel better about them — and yourself.
Program Highlights
- The best comeback to a biting or sarcastic remark
- What to do when someone starts yelling or threatens you
- The one mistake people make that's guaranteed to escalate conflict
- What to do when your "difficult person" is your boss
- When to call in a third party to resolve a stalemate
- How to know when YOU are the difficult one
