How to keep your cool, stand your ground and reach a positive solution
You'll learn psychologically sound techniques proven to work on a variety of conflicts … even in situations charged with potentially destructive behavior such as temper tantrums, tensions, anxiety, fear, one-upmanship and flat-out lying.
Program Highlights
- The two primary reasons conflicts occur (and how to see them coming)
- Why people become enemies, and how to break the cycles that lead us to hostilities
- When conflict is good: five ways conflict can actually benefit you and your organization
- How to confront people in a way that minimizes defensiveness and hostility
- Best ways to deal with dirty tactics such as backstabbing, lying and sabotage
- The five classic conflict-resolution strategies, and the pros and cons of each
Conflicts are inevitable. Anger, grudges, hurt and blame are not. In fact, most of your conflicts can be resolved fairly easily, and you can do it in a way that actually benefits everyone involved. This insight-packed program will show you how.