Package Details
How to Deliver Exceptional Customer Service
How to put the WOW in your customer relationships and keep them for life!
(DVD - Regularly $199.95)
Professional customer service is a learned skill and is something everyone in your organization can improve by developing new techniques while keeping old ones fresh. This best-selling program provides proven techniques to win new customers and keep them coming back to your business. You'll learn the importance of teamwork, the secret of under-promising and over-delivering, how to build better customer relationships and more.
Professional Telephone Skills
Make every call more positive & productive
(DVD - Regularly $129.95)
Professional Telephone Skills will give you a crash course in the communication techniques that everyone should know and practice. The program covers techniques to handle angry or misinformed customers, ways to respond to common caller complaints, and how to make sure that you are displaying a professional, polished image of yourself and your organization.
Dealing With Conflict & Confrontation™
How to keep your cool, stand your ground, and reach a positive solution
(DVD - Regularly $149.95)
Unfortunately, conflicts are inevitable. However, most can be resolved fairly easily, and you can do it in a way that actually benefits everyone involved. This information-packed program will provide you with psychologically sound techniques proven to work in a variety of situations. You will also learn the primary causes of conflict, how to see it coming, the best ways to deal with dirty tactics, and the 5 classic conflict-resolution strategies.
