If assertiveness has never been your strong suit — or if you sometimes wonder if you're being too rigid or too flexible — you'll welcome the coaching and solid advice this program offers.
- A self-test to determine how assertive you are now
- Learn to understand the four communication styles
- Roadblocks to assertiveness
- Techniques for picking and planning your battles
- The most effective way to ask for what you want — and get it
- Assertive confrontation: how to deal with issues instead of emotions