With this program, you'll discover 21 specific anger-reducing techniques you can use with your coworkers, customers, employees, bosses or anyone else who needs a cool head to calm them down.
- The first thing to do when confronted by an angry coworker
- How to keep yourself calm when provoked by an angry person
- Ways to help coworkers sidestep emotions and concentrate on solutions
- One thing you should always do before jumping into the middle of a conflict
- Precise language to use in the heat of outbursts, hostility and personal attacks