21 Ways to Defuse Anger and Calm People Down

With this program, you'll discover 21 specific anger-reducing techniques you can use with your coworkers, customers, employees, bosses or anyone else who needs a cool head to calm them down.

Program Highlights

• The first thing to do when confronted by an angry coworker

• How to keep yourself calm when provoked by an angry person

• Ways to help coworkers sidestep emotions and concentrate on solutions

• One thing you should always do before jumping into the middle of a conflict

• Precise language to use in the heat of outbursts, hostility and personal attacks