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Onsites (In-person or online)

9 Traits of Highly Successful Teams

9 Traits of Highly Successful Teams

Turn your team into a cohesive unit

A Crash Course for the First-Time Manager or Supervisor

A Crash Course for the First-Time Manager or Supervisor

Effectively communicate, delegate and manage priorities to achieve management success

Advanced Microsoft<small><sup>®</sup></small> Excel<small><sup>®</sup></small> - Diving Deeper

Advanced Microsoft® Excel® - Diving Deeper

Beyond the surface of Excel's richest features

Advanced Microsoft<small><sup>®</sup></small> Excel<small><sup>®</sup></small>-Macros, PivotTables, Charts and More

Advanced Microsoft® Excel®-Macros, PivotTables, Charts and More

Understand and unleash the power of Excel's most complex capabilities

Basic Accounting Skills for the Business Professional

Basic Accounting Skills for the Business Professional

Learn the jargon, standard practices and everyday applications of finance and accounting

Be the Manager Your Employees Want to Follow

Be the Manager Your Employees Want to Follow

Take one day to boost your employee engagement, inspire loyalty, improve productivity and prevent your top talent from walking out the door

Business Ethics to Create a Responsible Workplace

Business Ethics to Create a Responsible Workplace

How to tackle everyday business decisions to protect your organization’s reputation

Business Skills for the Digitally Driven Workforce

Business Skills for the Digitally Driven Workforce

If you're more comfortable communicating with your computer than your co-worker, this course is for you

Business Writing for Results

Business Writing for Results

Writing techniques for everyday business communications

CAL/OSHA 30-Hour Compliance Course (5-day)

CAL/OSHA 30-Hour Compliance Course (5-day)

Earn your 30-hour Cal/OSHA course completion card with 5 days of in-depth training.

COVID Workplace Safety

COVID Workplace Safety

Why (and how) every organization needs to be OSHA compliant to reduce liability

Cal/OSHA Compliance

Cal/OSHA Compliance

Understanding, interpreting and complying with the California Standards

Canadian Sales Tax Workshop

Canadian Sales Tax Workshop

Cut time, save money, and avoid legal hassles while keeping your bottom line accurate

Cash Flow Forecasting for Small and Medium-Sized Businesses

Cash Flow Forecasting for Small and Medium-Sized Businesses

An interactive learning session on predicting and managing cash flow within your organization

Collections Law

Collections Law

Ensure your organization is legally compliant — and collect money quickly and easily

Communicate with Tact and Professionalism

Communicate with Tact and Professionalism

How to defuse tense situations, make a good impression and communicate with anyone

Communication Skills for Women

Communication Skills for Women

How to achieve confidence and credibility in the workplace

Comprehensive Guide to Human Resource Management (2-Day)

Comprehensive Guide to Human Resource Management (2-Day)

From legal hassles to interpersonal disputes, benefits to compensation issues, master the many diverse components of successful Human Resources management

Create Effective Employee Development Plans

Create Effective Employee Development Plans

Implement employee development plans that enhance strengths, decrease inefficiencies and yield successful results

Creative Leadership

Creative Leadership

Motivate and re-energize your team with creative leadership training: develop an environment of creativity and collaboration

Criticism & Discipline Skills for Managers and Supervisors

Criticism & Discipline Skills for Managers and Supervisors

Learn proven ways managers can bring about positive change in people with employee discipline training – without incurring resentment, making enemies or destroying relationships

Customer Service Strategies for Business and Venues Amid COVID-19

Customer Service Strategies for Business and Venues Amid COVID-19

Discussing customer service, consumer safety and changing guidelines

Dealing with Difficult Customers During COVID-19

Dealing with Difficult Customers During COVID-19

How to avoid and defuse charged situations to keep your employees, customers and organization safe

Dealing with Difficult Patients and Healthcare Personnel

Dealing with Difficult Patients and Healthcare Personnel

How to effectively communicate in the healthcare industry

Dealing with Difficult People

Dealing with Difficult People

Strategies, tips and techniques for fighting frustration in the workplace

Developing Emotional Intelligence

Developing Emotional Intelligence

Learn how to interact, communicate and collaborate successfully with all types of people

Digital Marketing

Digital Marketing

Analytics, digital advertising, email, SEO, social media, emerging trends and more

Discover the Power of Crystal Reports<small><sup>®</sup></small>

Discover the Power of Crystal Reports®

Learn to quickly and easily build, manipulate and export professional reports to get the most from your data

Easily Master Microsoft<small><sup>®</sup></small> Excel<small><sup>®</sup></small> PivotTables<small><sup>®</sup></small>

Easily Master Microsoft® Excel® PivotTables®

An interactive learning session for beginning to intermediate Excel users

Email Writing for the Workplace

Email Writing for the Workplace

The dos and don'ts of professional workplace communication

Employment Law

Employment Law

Stay up-to-date and compliant with the latest in FMLA, ADA, EEO and more

Employment Laws All Managers Need to Know

Employment Laws All Managers Need to Know

Keep your company out of legal trouble and confidently manage employees under today’s ever-changing laws

Engaging and Polished Business Writing and Grammar (2-day)

Engaging and Polished Business Writing and Grammar (2-day)

How to communicate clearly and effectively and avoid blunders that sabotage your credibility.

Event Planning -- A One-Day Workshop

Event Planning -- A One-Day Workshop

Learn the secrets to making meetings, retreats and even conventions a resounding success

FMLA Compliance

FMLA Compliance

Avoid costly mistakes from ever-changing legal requirements of the FMLA

Facilities Management - A 2-Day Comprehensive Course

Facilities Management - A 2-Day Comprehensive Course

Learn the techniques used by leading facility managers to create a safe, cost-effective and employee-friendly environment

Front Desk Safety & Security

Front Desk Safety & Security

Prevent workplace violence, handle emergencies and be prepared for any situation

Fundamentals of Layout and Design

Fundamentals of Layout and Design

Gain the graphic design skills that will make all of your printed messages get the attention — and the results — you want!

Fundamentals of Project Management (2-Day)

Fundamentals of Project Management (2-Day)

How to successfully orchestrate the people, resources and tasks it takes to bring any project in on time and within budget

Grow Your Business with Social Media

Grow Your Business with Social Media

Don’t get left behind! Hit the ground running and take the fear out of social media to embrace the power it holds

HIPAA Compliance for Healthcare Professionals

HIPAA Compliance for Healthcare Professionals

Learn the latest HIPAA Privacy and Security rules governing electronic record keeping and patient privacy

HR's Role in COVID-19, How Human Resources is Establishing the New Normal

HR's Role in COVID-19, How Human Resources is Establishing the New Normal

An interactive learning session on how HR is navigating a pandemic and return to work

Hiring Practices to Ensure Diversity and Inclusion

Hiring Practices to Ensure Diversity and Inclusion

Policies, procedures and onboarding

How Managers Become Great Leaders

How Managers Become Great Leaders

Develop forward-thinking leadership qualities to take you and your team to the next level!

How Teachers Can Instruct and Engage Students with Online Learning

How Teachers Can Instruct and Engage Students with Online Learning

An interactive learning session for educators and administrators responsible for developing, presenting and teaching online classes

How to Avoid Top Selling Mistakes

How to Avoid Top Selling Mistakes

An interactive learning session to help sales reps overcome objections and close

How to Bargain & Negotiate with Vendors and Suppliers

How to Bargain & Negotiate with Vendors and Suppliers

Tools, tactics and techniques to get the terms, prices and conditions you want

How to Become a Great Communicator

How to Become a Great Communicator

Strategies to sell yourself and your ideas, and learn to communicate with anyone in any situation

How to Collect Accounts Receivable

How to Collect Accounts Receivable

Strategies for quickly and easily collecting debts without losing your customer

How to Communicate with Tact and Professionalism (2-day)

How to Communicate with Tact and Professionalism (2-day)

Avoid misleading verbal and visual cues that interfere with clear, concise communication

How to Conduct Employee Performance Evaluations

How to Conduct Employee Performance Evaluations

Gain critical techniques to ensure accurate performance evaluations that boost morale and productivity, while creating measurable goals for you team

How to Defuse Anger and Calm People Down

How to Defuse Anger and Calm People Down

Strategies for managing destructive emotions at work

How to Deliver Engaging and Interactive Online Training

How to Deliver Engaging and Interactive Online Training

An interactive learning session on how to keep participants informed, learning and communicating during an online training event

How to Deliver Exceptional Customer Service

How to Deliver Exceptional Customer Service

A dynamic seminar that's a must-attend for everyone who communicates with customers

How to Deliver Presentations with Ease and Confidence

How to Deliver Presentations with Ease and Confidence

Overcome your fear and nervousness and make powerful presentations!

How to Handle Emotionally Charged Situations in the Workplace

How to Handle Emotionally Charged Situations in the Workplace

Meet confrontation head on, repair damaged relationships and transform competitiveness into cooperation

How to Improve Employee Accountability

How to Improve Employee Accountability

No more blame games, “it’s not my job” attitudes or finger-pointing. Managers will learn how to empower employees to take responsibility!

How to Manage & Organize Accounts Payable

How to Manage & Organize Accounts Payable

Gain control of your accounts payable process with these powerful strategies, tips and techniques

How to Manage Diversity in the Workplace

How to Manage Diversity in the Workplace

Develop the communication skills you need to build a safe, positive workplace for everyone

How to Manage Inventory & Cycle Counts

How to Manage Inventory & Cycle Counts

Master proven cost-saving methods that improve accuracy, reduce frustration and save hours

How to Manage Remote Employees

How to Manage Remote Employees

Best practices for creating collaboration and cohesion with virtual teams

How to Plan and Monitor a Budget

How to Plan and Monitor a Budget

Manage and monitor budgets to identify problems, anticipate shortfalls, and avoid costly mistakes

How to Supervise Bad Attitudes and Negative Behaviors

How to Supervise Bad Attitudes and Negative Behaviors

Effective management techniques that result in positive performance

How to Supervise People

How to Supervise People

Required skills every leader must have

How to Use QuickBooks<small><sup>®</sup></small>

How to Use QuickBooks®

Establishing a Chart of Accounts, Payables and Receivables, Inventory Management, Taxes and Audits, Custom Reporting and more

How to Write Killer Copy

How to Write Killer Copy

Audience, message, conversion, SEO, copyright law and more

Human Resources For Anyone with Newly Assigned HR Responsibilities-Canada

Human Resources For Anyone with Newly Assigned HR Responsibilities-Canada

A crash course covering key issues, basic laws, and best practices

Human Resources for Anyone with Newly Assigned HR Responsibilities

Human Resources for Anyone with Newly Assigned HR Responsibilities

A crash course covering key issues, basic laws and best practices

Leadership & Management Skills for Women

Leadership & Management Skills for Women

Discover fresh ideas and new techniques to influence, motivate and mentor others

Leadership Skills

Leadership Skills

Learn comprehensive management and development skills to build a cohesive and collaborative team

Leadership, Team-Building and Coaching Skills for Managers and Supervisors

Leadership, Team-Building and Coaching Skills for Managers and Supervisors

Gain winning strategies for leading your team to excellence

Learn to Write Effective Policies & Procedures

Learn to Write Effective Policies & Procedures

Save yourself countless hours of writing and rewriting and protect your company from the threat of legal liability

Management & Leadership Skills for New Managers and Supervisors (2-Day)

Management & Leadership Skills for New Managers and Supervisors (2-Day)

A two-day comprehensive seminar providing essential skills critical to every new manager or supervisor

Management Skills for Secretaries, Support Staff & Admin. Assistants

Management Skills for Secretaries, Support Staff & Admin. Assistants

Learn to make decisions with confidence, and manage people, projects and time effectively

Manager's Master Course (2-day)

Manager's Master Course (2-day)

Implement proven techniques and strategies to be a successful manager in today's professional environment

Managing Emotions Under Pressure

Managing Emotions Under Pressure

How to stay calm and productive in any situation

Managing Multiple Priorities, Projects and Deadlines

Managing Multiple Priorities, Projects and Deadlines

Gain control over time, tasks and priorities

Managing Virtual Employees

Managing Virtual Employees

An interactive learning session on leading remote employees and teams

Managing with Assertive Confidence

Managing with Assertive Confidence

Learn to take charge and get the job done ... and earn respect, loyalty and admiration along the way

Mastering Microsoft<small><sup>®</sup></small> Excel<small><sup>®</sup></small>(2 day)

Mastering Microsoft® Excel®(2 day)

Packed with shortcuts, tips and straight answers to all your Excel questions

Maximizing Productivity with Microsoft<small><sup>®</sup></small> Teams

Maximizing Productivity with Microsoft® Teams

Exploring connectivity and collaboration

Microsoft<small><sup>®</sup></small> Access<small><sup>®</sup></small> - Database Design, Queries and Reports

Microsoft® Access® - Database Design, Queries and Reports

You don’t have to be a database expert to take advantage of the impressive functionality of this program

Microsoft<small><sup>®</sup></small> Excel<small><sup>®</sup></small> 2013 Basics

Microsoft® Excel® 2013 Basics

Microsoft® Excel® is a valuable tool for any business. This one-day seminar is for the beginning to intermediate user interested in being more proficient in Excel.

Microsoft<small><sup>®</sup></small> Excel<small><sup>®</sup></small> 2013: Beyond the Basics

Microsoft® Excel® 2013: Beyond the Basics

You know that Microsoft® Excel® has extraordinary capabilities-this is your opportunity learn even more about this valuable program. This one-day seminar is for the intermediate user ready to bring their Excel skills to the next level.

Microsoft<small><sup>®</sup></small> Excel<small><sup>®</sup></small> Basics

Microsoft® Excel® Basics

Become a confident, capable Excel user with this customized training!

Microsoft<small><sup>®</sup></small> Excel<small><sup>®</sup></small>: Beyond the Basics

Microsoft® Excel®: Beyond the Basics

An accelerated one-day workshop to make you a Microsoft Excel pro!

Microsoft<small><sup>®</sup></small> PowerPoint<small><sup>®</sup></small> 2007/2010

Microsoft® PowerPoint® 2007/2010

Master the tolls and techniques that will give your presentations the impact, flair and drama people respond to and remember

Mistake-Free Grammar & Proofreading

Mistake-Free Grammar & Proofreading

Get a firm grip on grammar rules, learn to proofread with perfection — and enjoy yourself in the process

OSHA 30-Hour Compliance Course (5-day)

OSHA 30-Hour Compliance Course (5-day)

Earn your 30-hour OSHA course completion card with five days of in-depth training

Nationwide schedule for five-day event.

OSHA Compliance

OSHA Compliance

Keep your workplace safe and stay fully compliant with OSHA's ever-changing regulations

OSHA Compliance for Healthcare Professionals

OSHA Compliance for Healthcare Professionals

Stay up-to-date on the latest regulations for bloodborne pathogen exposure, needlesticks, sharps disposal and more

Outlook<small><sup>®</sup></small>: Beyond Email and Calendar

Outlook®: Beyond Email and Calendar

Learn ways to confidently navigate Microsoft® Outlook® and maximize email communications in this half day seminar (afternoon session)

Outlook<small><sup>®</sup></small>: Tips, Tricks and Secrets Unlocked

Outlook®: Tips, Tricks and Secrets Unlocked

Unlock the secrets of Microsoft® Outlook® to make this software program work for you in this half day seminar (morning session)

Overcoming Negativity

Overcoming Negativity

Detox your workplace and create a positive culture

PMP<small><sup>®</sup></small> Exam Prep Course (5-day)

PMP® Exam Prep Course (5-day)

This five day comprehensive prep course gives you the tools, tips and techniques you need for Project Management Professional (PMP)® exam prep success

Nationwide schedule for five-day event.

Payroll Law

Payroll Law

Protect your company from costly mistakes and legal blunders

Payroll Law - Canada

Payroll Law - Canada

Protect your company from costly mistakes and legal blunders

Professional Communication: What Message Are You Sending?

Professional Communication: What Message Are You Sending?

Eliminate embarrassing written, verbal, and nonverbal mistakes that destroy your reputation and damage your credibility

Project Management Workshop

Project Management Workshop

Guaranteed to help you complete your projects on time, on budget and on target

QuickBooks<small><sup>®</sup></small> Payroll

QuickBooks® Payroll

Discover how to correctly compensate employees and accurately withhold proper taxes, garnishments and benefits

Sales & Use Tax Workshop

Sales & Use Tax Workshop

Cut time, save money and avoid legal hassles while keeping your bottom line accurate

Sexual Harassment & Bullying in the Workplace

Sexual Harassment & Bullying in the Workplace

How to create a positive corporate culture

Social Media Marketing Strategy

Social Media Marketing Strategy

Cutting-edge techniques to grow your audience and boost your ROI

Spark Innovation and Think Strategically

Spark Innovation and Think Strategically

Solve problems and create opportunities

Strategic Goal-Setting

Strategic Goal-Setting

Learn how to successfully set, plan and accomplish your goals with goal setting training

Strategies to Build Rapport and Work Well with Others

Strategies to Build Rapport and Work Well with Others

Gain the people skills essential to building positive and productive relationships

Stress Management for Women (afternoon)

Stress Management for Women (afternoon)

Beat stress-caused tension, frustration and fatigue – and change forever the way you manage your active, vigorous agenda

Stress Management for Women (morning)

Stress Management for Women (morning)

Beat stress-caused tension, frustration and fatigue – and change forever the way you manage your active, vigorous agenda

Styles & Strategies to Supervise Effectively

Styles & Strategies to Supervise Effectively

Bring out the best in your employees

Succeeding as an Administrative Professional

Succeeding as an Administrative Professional

Learn to manage people, problems and priorities and become The Exceptional Assistant®

The Adobe<small><sup>®</sup></small> Photoshop<small><sup>®</sup></small> Conference

The Adobe® Photoshop® Conference

1 day, 2 tracks, and 8 sessions to choose from

The Conference for Administrative Assistants

The Conference for Administrative Assistants

Hundreds of practical ideas, solutions and strategies for reaching your peak success level

The Controller's Workshop

The Controller's Workshop

Gain control of costs and accurately analyze your organization's financial performance

The Copywriter's Workshop

The Copywriter's Workshop

Create dynamic copy for any type of media that grabs attention and gets results

The Customer Service Conference

The Customer Service Conference

Build lasting relationships with customers and strengthen your ability to succeed in the customer service industry

The Essentials of HR Law

The Essentials of HR Law

Don't put your organization at risk — make sure every step you take is legally sound and compliant

The Essentials of HR Law Canada

The Essentials of HR Law Canada

Don’t put your organization at risk — make sure every step you take is legally sound and compliant

The Exceptional Team Leader

The Exceptional Team Leader

Strategies to motivate and coach your team to success

The Indispensable Office Manager

The Indispensable Office Manager

Solve competing priorities, defuse tense situations and improve office efficiency

The Leadership Conference

The Leadership Conference

Build a cohesive, cooperative team by learning how to successfully motivate, inspire and lead

The Management Conference

The Management Conference

Spend a day with us and gain powerful tools to become an effective manager with this management training workshop

The Outstanding Receptionist (afternoon)

The Outstanding Receptionist (afternoon)

Learn how to polish your image, perfect your telephone skills, and increase your value to your organization (afternoon session)

The Outstanding Receptionist (morning)

The Outstanding Receptionist (morning)

Learn how to polish your image, perfect your telephone skills and increase your value to your organization

The Social Media Marketing Conference

The Social Media Marketing Conference

Building platforms and expanding reach

The Women's Conference

The Women's Conference

The best way to control your future is to create it

Time Management for Managers and Supervisors

Time Management for Managers and Supervisors

Critical tactics for working smart and getting results

Time Management for the Overwhelmed

Time Management for the Overwhelmed

How to work smarter not harder

Timely HR Issues - Harassment, Marijuana, Employment / COVID Laws and More

Timely HR Issues - Harassment, Marijuana, Employment / COVID Laws and More

Equip your HR department with knowledge on the most important issues for 2020

Training the Trainer

Training the Trainer

The best ideas and the latest training "intelligence" from the nation's top training company

Transitioning to Supervisor

Transitioning to Supervisor

Successfully adjust to the changing expectations of your boss, peers and subordinates

Understanding Cost Accounting

Understanding Cost Accounting

Learn how to use this beneficial tool to manage purchases, make informed decisions and stay on top of your budget

Understanding Financial Statements

Understanding Financial Statements

Make sense of complex financial documents and discover what they really mean — no prior knowledge of finance or accounting is required

Understanding and Developing Cultural Diversity

Understanding and Developing Cultural Diversity

An exercise in cultural awareness for you and your organization

Workers' Comp

Workers' Comp

Understand the complexities of these guidelines and how they interact with ADA and FMLA law

Webinars

2012 Email Marketing Trends and Truths

2012 Email Marketing Trends and Truths

Better achieve your marketing objectives with this email marketing training course

Digital Download Available.

5 Steps for Awesome Lead Generation

5 Steps for Awesome Lead Generation

Grow your business using proven sales tactics

Digital Download Available.

60 Minutes of Access Secrets

60 Minutes of Access Secrets

Time-saving techniques and simple survival skills to help you wade through your data.

Digital Download Available.

60 Minutes of Adobe<small><sup>&reg;</sup></small> Acrobat<small><sup>&reg;</sup></small> Secrets

60 Minutes of Adobe® Acrobat® Secrets

Discover must-have tips and techniques for creating, managing and manipulating PDFs

Digital Download Available.

60 Minutes of Excel 2013 Secrets

60 Minutes of Excel 2013 Secrets

Stay up to date with the newest features and more in this Excel 2013 training

Digital Download Available.

60 Minutes of Excel Secrets

60 Minutes of Excel Secrets

Learn to customize, organize and format your spreadsheets with ease

Digital Download Available.

60 Minutes of Outlook<small><sup>&reg;</sup></small> Secrets

60 Minutes of Outlook® Secrets

Beyond email and calendar — Discover how to customize, organize and get the most out of Outlook

Digital Download Available.

60 Minutes of Outlook<small><sup>&reg;</sup></small> Secrets 2013

60 Minutes of Outlook® Secrets 2013

Digital Download Available.

60 Minutes of Photoshop Secrets

60 Minutes of Photoshop Secrets

Learn to easily manipulate, enhance and transform images in just a few clicks

Digital Download Available.

60 Minutes of PowerPoint<small><sup>&reg;</sup></small> Secrets

60 Minutes of PowerPoint® Secrets

Learn the tips and tricks you need to quickly create clear, concise presentations every time

Digital Download Available.

60 Secrets to Successful Employee Orientation

60 Secrets to Successful Employee Orientation

Smoothly transition new employees to ensure they're comfortable, motivated and ready to work

Digital Download Available.

A Post COVID-19 World

A Post COVID-19 World

Digital Download Available.

Accounting Ethics & Integrity

Accounting Ethics & Integrity

Digital Download Available.

Active Listening Skills to Improve Communication

Active Listening Skills to Improve Communication

Discover how to be an effective listener with this active listening training (Pre-recorded Webinar)

Digital Download Available.

Advanced Excel<small><sup>&reg;</sup></small> Tips for the Power User

Advanced Excel® Tips for the Power User

Master Excel and its most complex and intimidating features to simplify data manipulation and analysis

Digital Download Available.

Advanced Tips and Techniques for Microsoft Word Users

Advanced Tips and Techniques for Microsoft Word Users

Beyond word processing — Master Word's most advanced and unique features to maximize the power of this popular program

Digital Download Available.

Assertive Communication Skills for Managers

Assertive Communication Skills for Managers

Gain the credibility and respect you deserve — and get the positive results you want

Digital Download Available.

Assertiveness Skills for the Receptionist

Assertiveness Skills for the Receptionist

Learn the skills to gain power and effectiveness

Digital Download Available.

Audit Report Writing for Internal Auditors

Audit Report Writing for Internal Auditors

Create easily understood reports to motivate management

Digital Download Available.

Avoid the Top Mistakes Sales Reps Make

Avoid the Top Mistakes Sales Reps Make

Don't let the basic blunders ruin your commission

Digital Download Available.

Bad E-mail Habits: What Message Are You Sending?

Bad E-mail Habits: What Message Are You Sending?

Eliminate embarrassing mistakes that damage your organization's credibility.

Digital Download Available.

Bankruptcy Law for Collection Professionals

Bankruptcy Law for Collection Professionals

Know your rights as a creditor

Digital Download Available.

Behavioral Based Interviewing

Behavioral Based Interviewing

Improve your chances of hiring the right person with this behavioral interviewing training

Digital Download Available.

Bookkeeping Basics

Bookkeeping Basics

Prepare for end of month close

Live at 1:00 pm on August 18, 2020 or Digital Download Available.

Budget Management

Budget Management

Monitor your finances to effectively guide business decisions

Digital Download Available.

Building Teamwork One Individual at a Time

Building Teamwork One Individual at a Time

Create a collaborative, cooperative environment, and ensure that every team member contributes to group success

Digital Download Available.

Bullying!  What School Administrators Need to Know

Bullying! What School Administrators Need to Know

Keep your students safe!

Digital Download Available.

Business Writing and Editing for Professionals

Business Writing and Editing for Professionals

Best practices for keeping your business communications and correspondence professional, on point and error-free

Live at 1:00 pm on October 15, 2020 or Digital Download Available.

Cash Flow Projections & Critical Business Planning Considerations

Cash Flow Projections & Critical Business Planning Considerations

Live at 1:00 pm on October 20, 2020 or Digital Download Available.

Coaching Skills - Beyond Basic Supervision

Coaching Skills - Beyond Basic Supervision

Develop skills to help your team grow and evolve with this coaching skills training

Digital Download Available.

Conduct Effective Interviews and Hire the Right People

Conduct Effective Interviews and Hire the Right People

How to quickly weed through applications, ask the right questions and take the fear out of your hiring decisions

Digital Download Available.

Conduct Successful Online Meetings

Conduct Successful Online Meetings

Digital Download Available.

Confronting Workplace Conflict

Confronting Workplace Conflict

How to understand and neutralize toxic people and impossible situations

Digital Download Available.

Control Chaos and Clear out the Clutter

Control Chaos and Clear out the Clutter

Simple routines to get organized at work

Digital Download Available.

Creating Leads Through Social Media

Creating Leads Through Social Media

Successfully turn social media sites into platforms for reaching potential clients

Digital Download Available.

Creative Ways to Reward and Motivate Employees

Creative Ways to Reward and Motivate Employees

Encourage strong employee performance with simple low-cost and no-cost rewards

Digital Download Available.

Dealing with Difficult Patients

Dealing with Difficult Patients

How to communicate and manage confrontation safely and effectively in the healthcare profession

Digital Download Available.

Disability Plan Administration- Minimize the Risk of Litigation

Disability Plan Administration- Minimize the Risk of Litigation

Administer a disability plan in your organization and avoid legal pitfalls

Digital Download Available.

Easy E-Newsletters

Easy E-Newsletters

Twelve simple solutions for saving time, reducing stress and creating compelling eNewsletters

Digital Download Available.

Easy and Effective Debt Collection Strategies

Easy and Effective Debt Collection Strategies

Collect what's owed to you legally, fairly and promptly for immediate results

Digital Download Available.

Effective & Efficient Project Management Skills for Anyone

Effective & Efficient Project Management Skills for Anyone

Define, direct and control your projects with this project management basics training

Digital Download Available.

Effective Email & Memo Writing for Paralegals

Effective Email & Memo Writing for Paralegals

Convey your message clearly and concisely

Digital Download Available.

Effective Inventory Management

Effective Inventory Management

Develop a streamlined method for producing efficient cycle counts, tightening logistics and cutting costs

Live at 1:00 pm on September 29, 2020 or Digital Download Available.

Effective Techniques for Dealing with Difficult Customers

Effective Techniques for Dealing with Difficult Customers

How to resolve complaints quickly, gain greater customer satisfaction and end every encounter on a positive note!

Digital Download Available.

Effective Telephone Communication Skills for Receptionists

Effective Telephone Communication Skills for Receptionists

Build a better foundation for a great customer experience

Digital Download Available.

Electronic Record Keeping for HR Professionals

Electronic Record Keeping for HR Professionals

Smoothly transition your organization's personnel documents into a secure and organized electronic environment

Digital Download Available.

Eliminate the Confusion of FMLA

Eliminate the Confusion of FMLA

Understand the complexities of FMLA and be confident that your organization is prepared and compliant

Digital Download Available.

Emotional Intelligence: The Keys to Working More Effectively with Others

Emotional Intelligence: The Keys to Working More Effectively with Others

How to eliminate the stress and frustration that comes from miscommunications and misunderstandings.

Digital Download Available.

Essential Tips to Coordinate Email Marketing and Social Media

Essential Tips to Coordinate Email Marketing and Social Media

Learn how to leverage your social media marketing to help your email marketing with this training

Digital Download Available.

Excel<small><sup>&reg;</sup></small> Dashboard 101

Excel® Dashboard 101

Take raw data and make it presentable with this Excel dashboard training

Live at 1:00 pm on September 22, 2020 or Digital Download Available.

Excel<small><sup>&reg;</sup></small> Dashboard 201: Designing Dynamic Dashboards

Excel® Dashboard 201: Designing Dynamic Dashboards

Design Excel VBA dashboards and impress your boss and coworkers

Digital Download Available.

Exempt vs. Nonexempt: How to Find and Fix Misclassification Mistakes

Exempt vs. Nonexempt: How to Find and Fix Misclassification Mistakes

Ensure misclassifying employees is not a problem at your company

Digital Download Available.

Form 941 and COVID-19 Related Tax Credits

Form 941 and COVID-19 Related Tax Credits

Live at 1:00 pm on October 28, 2020 or Digital Download Available.

Form W-9: Payee Identification and Tax Determination

Form W-9: Payee Identification and Tax Determination

Do you have questions about the W9 form process? Attend this webinar and learn the right information to gather so you don't get a call from the IRS.

Live at 1:00 pm on September 15, 2020 or Digital Download Available.

Fred Pryor on Leadership

Fred Pryor on Leadership

The respected author, manager, and founder of Fred Pryor Seminars shares his insights and ideas on "How to Become a Great Leader".

Digital Download Available.

Getting Past the Gatekeeper

Getting Past the Gatekeeper

Successfully get your sales pitch to the decision maker

Digital Download Available.

Getting Started in Content Marketing

Getting Started in Content Marketing

Learn to attract customers and influence their decision making with this content marketing training

Digital Download Available.

Great Grammar and Painless Proofreading

Great Grammar and Painless Proofreading

Get a firm grip on grammar rules and learn to proofread with confidence and efficiency

Digital Download Available.

Great Layout & Design: Tips, Tricks and the Latest Trends

Great Layout & Design: Tips, Tricks and the Latest Trends

Create eye-catching newsletters, presentations, brochures, ads, fliers and more — with little or no graphic design training

Digital Download Available.

HR, Title VII Laws and Virtual Meetings

HR, Title VII Laws and Virtual Meetings

Digital Download Available.

HTML Basics

HTML Basics

Gain a working knowledge of Web page structure and formatting in this powerful course for beginners!

Digital Download Available.

HTML: Beyond the Basics

HTML: Beyond the Basics

Take your HTML skills to the next level with this online HTML training

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Handling Complaints in the Medical Profession

Handling Complaints in the Medical Profession

Deal with difficult patient requests, complaints and protests in your medical office

Digital Download Available.

How to Avoid the Most Common Mistakes New Managers Make

How to Avoid the Most Common Mistakes New Managers Make

Learn to establish credibility, gain respect and get employees on board in your new leadership role

Digital Download Available.

How to Bargain Better with Vendors and Suppliers

How to Bargain Better with Vendors and Suppliers

Discover smart strategies and powerful tactics to negotiate the deals and terms you want with vendor negotiation

Digital Download Available.

How to Clearly Communicate Employee Benefits

How to Clearly Communicate Employee Benefits

Ensure your employee benefits program is understood, utilized and valued within your organization.

Digital Download Available.

How to Conduct Competitor Research

How to Conduct Competitor Research

Strategically use online resources to expose the competition's capabilities and reveal their weaknesses

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How to Deal with Negativity in the Workplace

How to Deal with Negativity in the Workplace

Create a positive, productive work environment by preventing bad attitudes and negative situations from disrupting your team's performance

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How to Deliver Effective Online Customer Support

How to Deliver Effective Online Customer Support

Communicate positively and professionally

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How to Effectively Employ Online Training

How to Effectively Employ Online Training

Learn strategies for delivering effective online training that keeps learners engaged, regardless of their location

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How to Handle the Management Problems of a Technical Specialist

How to Handle the Management Problems of a Technical Specialist

Successfully supervise people and projects with effective delegation and clear communication with this technical management training.

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How to Lead a Customer Service Team

How to Lead a Customer Service Team

Empower your team to provide the best service possible with this customer service training

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How to Make Meetings Produce

How to Make Meetings Produce

Stay on task, on topic and on time to eliminate meeting mayhem. (Pre-recorded Webinar)

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How to Manage Emotions in the Workplace

How to Manage Emotions in the Workplace

Anticipate conflict, minimize tension and thrive under pressure

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How to Manage Workplace Violence & Bullying - for Manager and Supervisors

How to Manage Workplace Violence & Bullying - for Manager and Supervisors

Learn how to deal with bullying and violence in your workplace with this training

Digital Download Available.

How to Manage, Train, and Motivate the Change-Resistant Employee

How to Manage, Train, and Motivate the Change-Resistant Employee

Employee motivation training to gain buy-in and cooperation … from even your most reluctant team members

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How to Overcome Disruptive Workstyle Differences

How to Overcome Disruptive Workstyle Differences

Break down barriers to communicate, cooperate and collaborate with all types of people — even those who drive you crazy

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How to Read and Understand Financial Statements

How to Read and Understand Financial Statements

Critical information for every non-financial professional

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How to Read, Interpret and Troubleshoot Contracts

How to Read, Interpret and Troubleshoot Contracts

Learn to quickly identify obligations, evaluate risks and protect your organization's interests

Live at 1:00 pm on October 14, 2020 or Digital Download Available.

How to Reduce Missed Medical Appointments

How to Reduce Missed Medical Appointments

Techniques to lower the amount of no-shows at your healthcare organization

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How to Resolve Customer Complaints on the Spot

How to Resolve Customer Complaints on the Spot

Learn how to handle objections, defuse confrontations and create win-win situations

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How to Resolve Government Customer Complaints

How to Resolve Government Customer Complaints

Maintain good relations with your government customers and keep them happy with great service

Digital Download Available.

How to Set Expectations for Remote Employees

How to Set Expectations for Remote Employees

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How to Succeed as a One-Person HR Department

How to Succeed as a One-Person HR Department

Discover expert strategies to balance your workload, address employee issues and project a positive image for your organization

Digital Download Available.

How to Supervise Bad Attitudes & Negative Behaviors

How to Supervise Bad Attitudes & Negative Behaviors

Learn how to transform toxic employees into positive performers

Digital Download Available.

How to Supervise Off-Site Employees

How to Supervise Off-Site Employees

Critical skills every manager needs to communicate effectively, resolve conflict and maintain high productivity

Digital Download Available.

How to Understand and Administer a Budget

How to Understand and Administer a Budget

Become a better bottom-line manager by finding problems, identifying trends and discovering opportunities within your budget

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How to Write Comprehensive Policies and Procedures

How to Write Comprehensive Policies and Procedures

Discover the best methods for producing effective and legally sound documentation

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How to be a Super Sales Coach

How to be a Super Sales Coach

Expert techniques to help your sales team reach their highest potential

Digital Download Available.

I-9 & Immigration Law Compliance 2020

I-9 & Immigration Law Compliance 2020

Critical updates on employment eligibility verification, documentation and recordkeeping to minimize legal risk.

Digital Download Available.

IRS 1099 Update

IRS 1099 Update

Avoid penalties and ensure you're up to date on new regulations

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IT Help Desk Management

IT Help Desk Management

Learn proven techniques for prioritizing projects, managing costs, and handling people — and problems — with ease

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Improve Your Employee Engagement Plan

Improve Your Employee Engagement Plan

Improve employee retention, increase profits, reduce absenteeism and elevate customer satisfaction

Digital Download Available.

Improve Your Memory, Improve Your Productivity

Improve Your Memory, Improve Your Productivity

Tips, techniques and exercises to remember names, recall numbers and retrieve critical business information on demand

Digital Download Available.

Inbound Email Strategies to Improve Customer Satisfaction

Inbound Email Strategies to Improve Customer Satisfaction

Leverage your customer service email communication in increase their satisfaction

Digital Download Available.

Increasing Search Engine Optimization

Increasing Search Engine Optimization

This SEO training workshop will teach you how to drive traffic to your website, blog and other online marketing channels

Digital Download Available.

Keys to Successful IT Project Management

Keys to Successful IT Project Management

Plan, execute and deliver complex IT projects on time and on budget

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Leading Business in Times of Crisis

Leading Business in Times of Crisis

Digital Download Available.

Leading in Times of Downsizing

Leading in Times of Downsizing

Digital Download Available.

Legally Terminate Employees: 10 Critical Things You Must Know

Legally Terminate Employees: 10 Critical Things You Must Know

Understand your rights and responsibilities when eliminating problem employees

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Leveraging LinkedIn to Increase Sales

Leveraging LinkedIn to Increase Sales

Digital Download Available.

Make IT Documentation Less Painful

Make IT Documentation Less Painful

Take simple steps to accurately and efficiently document your programming and code

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Making Change Work

Making Change Work

Take the fear and anxiety out of change and transform it into positive energy that generates unlimited opportunities for success. (Pre-recorded Audio Conference)

Digital Download Available.

Making the Most of Crystal Reports

Making the Most of Crystal Reports

Discover strategies for quickly configuring your data to produce high-impact reports for any end user

Digital Download Available.

Making the Transition from Staff to Supervisor for Nurses

Making the Transition from Staff to Supervisor for Nurses

Make a smooth transition from nurse to manager

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Managing Multiple Priorities for the Front Desk

Managing Multiple Priorities for the Front Desk

Learn to manage your time and priorities with this front desk training

Digital Download Available.

Managing the Front Desk

Managing the Front Desk

Surefire techniques and best practices to make your front desk job easier.

Live at 1:00 pm on October 21, 2020 or Digital Download Available.

Medical Marijuana in the Workplace: HR Policies & Guidelines

Medical Marijuana in the Workplace: HR Policies & Guidelines

Learn how medical marijuana impacts employment law at your organization

Digital Download Available.

Medical OSHA Compliance 2020

Medical OSHA Compliance 2020

Live at 1:00 pm on September 08, 2020 or Digital Download Available.

Medical Records and Patient Information Distribution

Medical Records and Patient Information Distribution

Protect your patients and your organization by confidently and legally responding to requests for patient information

Digital Download Available.

Microsoft Access Queries Made Easy

Microsoft Access Queries Made Easy

Create, edit and perform customized searches to get the data you need in no time

Digital Download Available.

Microsoft Excel Charts and Graphs Made Easy

Microsoft Excel Charts and Graphs Made Easy

Maximize the benefits of these powerful tools to present data and communicate results with ease

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Microsoft Excel Made Easy

Microsoft Excel Made Easy

Get familiar with the basics: functions, formulas, commands and more

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Microsoft<small><sup>&reg;</sup></small>  Excel<small><sup>&reg;</sup></small> Formulas Made Easy

Microsoft® Excel® Formulas Made Easy

Easily automate calculations and tasks to increase efficiency with basic and advanced Excel formulas

Digital Download Available.

Microsoft<small><sup>&reg;</sup></small> Access<small><sup>&reg;</sup></small> Forms & Reporting Made Easy

Microsoft® Access® Forms & Reporting Made Easy

Learn how to modify records in your database and produce professionally formatted reports that summarize data in a snap

Digital Download Available.

Microsoft<small><sup>&reg;</sup></small> Excel<small><sup>&reg;</sup></small> Forms & Reporting Made Easy

Microsoft® Excel® Forms & Reporting Made Easy

Discover the power of the developer tab and present your data more effectively by creating dynamic forms and reports

Digital Download Available.

Microsoft<small><sup>&reg;</sup></small> Excel<small><sup>&reg;</sup></small> Macros Made Easy

Microsoft® Excel® Macros Made Easy

Learn how to create and customize macros to reduce errors and automate everyday tasks.

Digital Download Available.

Microsoft<small><sup>&reg;</sup></small> Excel<small><sup>&reg;</sup></small> Macros for Finance Professionals

Microsoft® Excel® Macros for Finance Professionals

Take the mystery out of macros and unleash the power of Microsoft Excel

Digital Download Available.

Microsoft<small><sup>&reg;</sup></small> Excel<small><sup>&reg;</sup></small> PivotTables Made Easy

Microsoft® Excel® PivotTables Made Easy

Basic PivotTable training for beginners

Digital Download Available.

Microsoft<small><sup>&reg;</sup></small> Excel<small><sup>&reg;</sup></small> PivotTables Made Easy 2013

Microsoft® Excel® PivotTables Made Easy 2013

Insert and sort pivottables with this spreadsheet training

Digital Download Available.

Microsoft<small><sup>&reg;</sup></small> SharePoint<small><sup>&reg;</sup></small> Tips and Tricks

Microsoft® SharePoint® Tips and Tricks

Unlock the secrets of successful collaboration to streamline your document and process management

Digital Download Available.

Microsoft<small><sup>&reg;</sup></small> Teams

Microsoft® Teams

Live at 1:00 pm on September 17, 2020 or Digital Download Available.

Modern Phone Sales Techniques

Modern Phone Sales Techniques

Close more leads over the phone in today's sales environment

Digital Download Available.

Monitoring and Collecting Accounts Receivable

Monitoring and Collecting Accounts Receivable

Maximize the benefits of these powerful tools to present data and communicate results with ease

Live at 1:00 pm on October 06, 2020 or Digital Download Available.

Motivate Your Sales Team

Motivate Your Sales Team

Help your team feel and act like an integral part of your organization

Digital Download Available.

OFCCP's Affirmative Action Requirements - EEOC Training

OFCCP's Affirmative Action Requirements - EEOC Training

Affirmative action and equal employment opportunity training to keep your organization in compliance.

Digital Download Available.

OSHA Compliance Update: MSDS to SDS

OSHA Compliance Update: MSDS to SDS

Make sure you are compliant with OSHA's SDS sheets

Digital Download Available.

OSHA Record-Keeping Compliance

OSHA Record-Keeping Compliance

How to log incidents, properly maintain records and produce sound documentation to avoid costly fines and penalties

Live at 1:00 pm on September 30, 2020 or Digital Download Available.

Paralegal Ethics

Paralegal Ethics

Understand general codes, guidelines and obligations to ensure professional conduct

Digital Download Available.

Paralegal Proofing

Paralegal Proofing

Eliminate mistakes that could damage your credibility

Digital Download Available.

Paralegal Research Skills

Paralegal Research Skills

Focus your efforts and increase efficiency

Digital Download Available.

Paralegal Roles from Pleading to Judgment

Paralegal Roles from Pleading to Judgment

Become familiar with all steps of federal litigation

Digital Download Available.

Payroll Tax Updates

Payroll Tax Updates

Digital Download Available.

Performance Reviews with Less Stress and Better Results

Performance Reviews with Less Stress and Better Results

Proven strategies that take the guesswork out of delivering feedback, discussing compensation and handling sensitive situations

Digital Download Available.

Power BI Queries

Power BI Queries

Gain a fundamental understanding of the basic features of Power BI

Digital Download Available.

Professional Telephone Skills

Professional Telephone Skills

Project a polished image that exudes competence and confidence

Live at 1:00 pm on August 25, 2020 or Digital Download Available.

QuickBooks<small><sup>&reg;</sup></small> Payroll Training

QuickBooks® Payroll Training

Learn how to set up your organization's payroll with our QuickBooks® payroll training

Digital Download Available.

Records Retention Guidelines for Financial Institutions

Records Retention Guidelines for Financial Institutions

Successfully navigate retention and destruction regulations to ensure your processes are consistent, compliant and up-to-date

Digital Download Available.

Recruiting 101

Recruiting 101

Find and hire the best talent for your organization

Digital Download Available.

Relationship Marketing Strategies

Relationship Marketing Strategies

Build a long lasting rapport with your customer base and learn how to retain them with this relationship marketing training

Digital Download Available.

Safety and Security Begins at the Front Desk

Safety and Security Begins at the Front Desk

Be prepared to handle emergencies, threats and unexpected situations

Live at 1:00 pm on September 23, 2020 or Digital Download Available.

Selling Value Over Price

Selling Value Over Price

The path to profitability

Live at 1:00 pm on August 26, 2020 or Digital Download Available.

Simple Scripts for Problems at Work

Simple Scripts for Problems at Work

Learn to effectively communicate with troublesome coworkers, bosses and clients, and counter criticism with professionalism

Digital Download Available.

Social Media Privacy and Security in the Medical Profession

Social Media Privacy and Security in the Medical Profession

Maintain HIPAA compliance, social media policy and minimize the risk of privacy violations in the ever-changing technological world.

Digital Download Available.

Strategic Problem Solving for Better Decision Making

Strategic Problem Solving for Better Decision Making

Improve your analytical abilities and critical thought with this problem solving skills training

Digital Download Available.

Stress Management During a Crisis

Stress Management During a Crisis

Digital Download Available.

Stress Management for Women

Stress Management for Women

Learn how to beat stress-caused tension, frustration and fatigue — and change forever the way you manage your active, vigorous agenda

Digital Download Available.

Stress-Free Event Planning

Stress-Free Event Planning

Simple ways to stay organized, on budget and on schedule to deliver a successful event every time

Digital Download Available.

Successful Email Marketing

Successful Email Marketing

Best practices to communicate with customers and remain CAN-SPAM compliant

Digital Download Available.

Successful Employee Onboarding

Successful Employee Onboarding

Ensure new employees feel welcome and prepared

Digital Download Available.

Successful Selling in Today's Economy

Successful Selling in Today's Economy

How to stand out from the crowd and close the deal (Pre-recorded Webinar)

Digital Download Available.

Survive the 10 Toughest Conversations Every Supervisor Dreads

Survive the 10 Toughest Conversations Every Supervisor Dreads

Learn how to easily discuss challenging issues with any employee

Digital Download Available.

Take Control of Projects and Priorities to Meet Your Deadlines

Take Control of Projects and Priorities to Meet Your Deadlines

How to cut through the chaos and stop working in crisis mode — once and for all

Digital Download Available.

Talent Management: Tips, Tricks & the Latest Trends

Talent Management: Tips, Tricks & the Latest Trends

Learn the ins and outs of talent management with this training

Digital Download Available.

The Affordable Care Act for HR

The Affordable Care Act for HR

Utilize our affordable care act training to keep up to date on how healthcare changes impact your company.

Digital Download Available.

The Dos & Don'ts of Records Retention and Destruction

The Dos & Don'ts of Records Retention and Destruction

Critical information on what to keep, what to eliminate and ways to avoid legal risk

Live at 1:00 pm on October 27, 2020 or Digital Download Available.

The Fundamentals of Cash Flow Forecasting

The Fundamentals of Cash Flow Forecasting

Implement a proven process for maintaining efficient, accurate and reliable projections to make better business decisions

Digital Download Available.

The Role of Human Resources Post COVID-19, Navigating the New Normal

The Role of Human Resources Post COVID-19, Navigating the New Normal

Live at 1:00 pm on September 16, 2020 or Digital Download Available.

The Secrets of Successful Blogs

The Secrets of Successful Blogs

How to increase your online presence and credibility in the blogosphere

Digital Download Available.

The Secrets of Successful Time Management

The Secrets of Successful Time Management

Discover strategies and solutions for minimizing distractions, maximizing your effectiveness and making it all work

Digital Download Available.

Tips, Tricks and Techniques for Salesforce<small><sup>&reg;</sup></small> Administrators

Tips, Tricks and Techniques for Salesforce® Administrators

Learn to make the most of your organization's customer data with this Salesforce admin training

Digital Download Available.

Transitioning from Staff to Supervisor

Transitioning from Staff to Supervisor

Meet the challenges of your new leadership role with confidence, self-assurance and professionalism

Digital Download Available.

Travel Pay & FLSA Compliance 2020

Travel Pay & FLSA Compliance 2020

Understand how and when to compensate an employee for travel time

Digital Download Available.

UCC Article 9 Update

UCC Article 9 Update

Stay in compliance & be prepared for upcoming changes

Digital Download Available.

Understanding the Emergency Paid Sick Leave Act

Understanding the Emergency Paid Sick Leave Act

Live at 1:00 pm on October 07, 2020 or Digital Download Available.

Upsell With Confidence

Upsell With Confidence

Add value to your sales without scaring off customers

Digital Download Available.

What NOT to Say to Your Customers

What NOT to Say to Your Customers

Effective tips and tricks to improve customer relationships

Digital Download Available.

What Successful Leaders Do Every Day

What Successful Leaders Do Every Day

Unlock your potential with this leadership training to be the best leader you can be.

Digital Download Available.

Workers' Comp

Workers' Comp

Understand the complexities of these guidelines to successfully implement best practices and cost-cutting strategies.

Digital Download Available.

Write Powerful Copy for the Web and More

Write Powerful Copy for the Web and More

Turn your target customers into buyers.

Digital Download Available.

Writing for the Web

Writing for the Web

How to engage today's online readers

Live at 1:00 pm on September 01, 2020 or Digital Download Available.

Products

2012 Email Marketing Trends and Truths

2012 Email Marketing Trends and Truths

Better achieve your marketing objectives with this email marketing training course

Digital Download Available.

21 Days to Self Discovery

21 Days to Self Discovery

Define what you want in life — and discover how to get it

21 Ways to Defuse Anger and Calm People Down

21 Ways to Defuse Anger and Calm People Down

Learn peacekeeping skills you'll use to prevent blowups, mediate disputes, and foster teamwork

212: The Extra Degree

212: The Extra Degree

The Extra Degree

5 Steps for Awesome Lead Generation

5 Steps for Awesome Lead Generation

Grow your business using proven sales tactics

Digital Download Available.

501 Ready-To-Use Letters, Memos, Emails, & More

501 Ready-To-Use Letters, Memos, Emails, & More

A collection of business communication essentials for every organization

60 Minutes of Access Secrets

60 Minutes of Access Secrets

Time-saving techniques and simple survival skills to help you wade through your data.

Digital Download Available.

60 Minutes of Adobe<small><sup>&reg;</sup></small> Acrobat<small><sup>&reg;</sup></small> Secrets

60 Minutes of Adobe® Acrobat® Secrets

Discover must-have tips and techniques for creating, managing and manipulating PDFs

Digital Download Available.

60 Minutes of Excel 2013 Secrets

60 Minutes of Excel 2013 Secrets

Stay up to date with the newest features and more in this Excel 2013 training

Digital Download Available.

60 Minutes of Excel Secrets

60 Minutes of Excel Secrets

Learn to customize, organize and format your spreadsheets with ease

Digital Download Available.

60 Minutes of Outlook<small><sup>&reg;</sup></small> Secrets

60 Minutes of Outlook® Secrets

Beyond email and calendar — Discover how to customize, organize and get the most out of Outlook

Digital Download Available.

60 Minutes of Outlook<small><sup>&reg;</sup></small> Secrets 2013

60 Minutes of Outlook® Secrets 2013

Digital Download Available.

60 Minutes of Photoshop Secrets

60 Minutes of Photoshop Secrets

Learn to easily manipulate, enhance and transform images in just a few clicks

Digital Download Available.

60 Minutes of PowerPoint<small><sup>&reg;</sup></small> Secrets

60 Minutes of PowerPoint® Secrets

Learn the tips and tricks you need to quickly create clear, concise presentations every time

Digital Download Available.

60 Secrets to Successful Employee Orientation

60 Secrets to Successful Employee Orientation

Smoothly transition new employees to ensure they're comfortable, motivated and ready to work

Digital Download Available.

9 Traits of Highly Successful Work Teams

9 Traits of Highly Successful Work Teams

Team building training to maintain teams that work

A Good Life... with Fred Pryor

A Good Life... with Fred Pryor

Take control of your mind, body and health with this motivational message.

A Post COVID-19 World

A Post COVID-19 World

Digital Download Available.

Accounting Ethics & Integrity

Accounting Ethics & Integrity

Digital Download Available.

Active Listening Skills to Improve Communication

Active Listening Skills to Improve Communication

Discover how to be an effective listener with this active listening training (Pre-recorded Webinar)

Digital Download Available.

Advanced Excel<small><sup>&reg;</sup></small> Tips for the Power User

Advanced Excel® Tips for the Power User

Master Excel and its most complex and intimidating features to simplify data manipulation and analysis

Digital Download Available.

Advanced Tips and Techniques for Microsoft Word Users

Advanced Tips and Techniques for Microsoft Word Users

Beyond word processing — Master Word's most advanced and unique features to maximize the power of this popular program

Digital Download Available.

Assertive Communication Skills For Professionals

Assertive Communication Skills For Professionals

How to communicate powerfully in a style that's comfortable for you

Assertive Communication Skills for Managers

Assertive Communication Skills for Managers

Gain the credibility and respect you deserve — and get the positive results you want

Digital Download Available.

Assertiveness Skills for Managers & Supervisors

Assertiveness Skills for Managers & Supervisors

How to get the results you want and manage with confidence and authority

Assertiveness Skills for the Receptionist

Assertiveness Skills for the Receptionist

Learn the skills to gain power and effectiveness

Digital Download Available.

Audio CD Training Package

Audio CD Training Package

Save $100 when you buy all 8 for just $199.95

Audit Report Writing for Internal Auditors

Audit Report Writing for Internal Auditors

Create easily understood reports to motivate management

Digital Download Available.

Avoid the Top Mistakes Sales Reps Make

Avoid the Top Mistakes Sales Reps Make

Don't let the basic blunders ruin your commission

Digital Download Available.

Bad E-mail Habits: What Message Are You Sending?

Bad E-mail Habits: What Message Are You Sending?

Eliminate embarrassing mistakes that damage your organization's credibility.

Digital Download Available.

Bankruptcy Law for Collection Professionals

Bankruptcy Law for Collection Professionals

Know your rights as a creditor

Digital Download Available.

Behavioral Based Interviewing

Behavioral Based Interviewing

Improve your chances of hiring the right person with this behavioral interviewing training

Digital Download Available.

Bookkeeping Basics

Bookkeeping Basics

Prepare for end of month close

Live at 1:00 pm on August 18, 2020 or Digital Download Available.

Budget Management

Budget Management

Monitor your finances to effectively guide business decisions

Digital Download Available.

Budgeting & Financial Templates for Managers, Supervisors, & Business Owners

Budgeting & Financial Templates for Managers, Supervisors, & Business Owners

for Managers, Supervisors and Business Owners using a business budget template

Budgeting Books

Budgeting Books

The ins and outs of finance need no longer be mysteries or obstacles to your success

Building Self-Esteem in Your Child

Building Self-Esteem in Your Child

How to give your child a healthy foundation for life

Building Teamwork One Individual at a Time

Building Teamwork One Individual at a Time

Create a collaborative, cooperative environment, and ensure that every team member contributes to group success

Digital Download Available.

Bullying!  What School Administrators Need to Know

Bullying! What School Administrators Need to Know

Keep your students safe!

Digital Download Available.

Business Writing and Editing for Professionals

Business Writing and Editing for Professionals

Best practices for keeping your business communications and correspondence professional, on point and error-free

Digital Download Available.

Business Writing for Results

Business Writing for Results

Make your words sizzle with clarity and impact!

Cal/OSHA Compliance Suite

Cal/OSHA Compliance Suite

Complete Workplace Safety & Compliance Solution

Canadian Master Labour Guide (29th Edition)

Canadian Master Labour Guide (29th Edition)

Stay up-to-date on recent changes to employment and labour law with this powerful resource

Coaching Skills - Beyond Basic Supervision

Coaching Skills - Beyond Basic Supervision

Develop skills to help your team grow and evolve with this coaching skills training

Digital Download Available.

Coaching Skills for Managers & Supervisors

Coaching Skills for Managers & Supervisors

Inspire, motivate, and create winners with this class

Colorful Connections

Colorful Connections

Are you good with people? Your success and happiness depend on it!

Complete Evelyn Wood Reading Dynamics System

Complete Evelyn Wood Reading Dynamics System

An integrated, multimedia approach to reading faster and remembering more.

ConceptDraw Office Suite

ConceptDraw Office Suite

The most comprehensive business tool for everyday work

Conduct Effective Interviews and Hire the Right People

Conduct Effective Interviews and Hire the Right People

How to quickly weed through applications, ask the right questions and take the fear out of your hiring decisions

Digital Download Available.

Confronting Workplace Conflict

Confronting Workplace Conflict

How to understand and neutralize toxic people and impossible situations

Digital Download Available.

Control Chaos and Clear out the Clutter

Control Chaos and Clear out the Clutter

Simple routines to get organized at work

Digital Download Available.

Creating Leads Through Social Media

Creating Leads Through Social Media

Successfully turn social media sites into platforms for reaching potential clients

Digital Download Available.

Creative Ways to Reward and Motivate Employees

Creative Ways to Reward and Motivate Employees

Encourage strong employee performance with simple low-cost and no-cost rewards

Digital Download Available.

Customer Service Package

Customer Service Package

Train yourself, your staff and your entire organization to rise to a level of service excellence!

Dealing With Conflict And Confrontation

Dealing With Conflict And Confrontation

How to keep your cool, stand your ground and reach a positive solution

Dealing with Difficult Patients

Dealing with Difficult Patients

How to communicate and manage confrontation safely and effectively in the healthcare profession

Digital Download Available.

Dealing with Employee Discipline & Performance Problems

Dealing with Employee Discipline & Performance Problems

Effective management techniques that result in positive performance

Disability Plan Administration- Minimize the Risk of Litigation

Disability Plan Administration- Minimize the Risk of Litigation

Administer a disability plan in your organization and avoid legal pitfalls

Digital Download Available.

Easy E-Newsletters

Easy E-Newsletters

Twelve simple solutions for saving time, reducing stress and creating compelling eNewsletters

Digital Download Available.

Easy and Effective Debt Collection Strategies

Easy and Effective Debt Collection Strategies

Collect what's owed to you legally, fairly and promptly for immediate results

Digital Download Available.

Effective & Efficient Project Management Skills for Anyone

Effective & Efficient Project Management Skills for Anyone

Define, direct and control your projects with this project management basics training

Digital Download Available.

Effective Email & Memo Writing for Paralegals

Effective Email & Memo Writing for Paralegals

Convey your message clearly and concisely

Digital Download Available.

Effective Inventory Management

Effective Inventory Management

Develop a streamlined method for producing efficient cycle counts, tightening logistics and cutting costs

Digital Download Available.

Effective Techniques for Dealing with Difficult Customers

Effective Techniques for Dealing with Difficult Customers

How to resolve complaints quickly, gain greater customer satisfaction and end every encounter on a positive note!

Digital Download Available.

Effective Telephone Communication Skills for Receptionists

Effective Telephone Communication Skills for Receptionists

Build a better foundation for a great customer experience

Digital Download Available.

Electronic Record Keeping for HR Professionals

Electronic Record Keeping for HR Professionals

Smoothly transition your organization's personnel documents into a secure and organized electronic environment

Digital Download Available.

Eliminate the Confusion of FMLA

Eliminate the Confusion of FMLA

Understand the complexities of FMLA and be confident that your organization is prepared and compliant

Digital Download Available.

Emotional Intelligence: The Keys to Working More Effectively with Others

Emotional Intelligence: The Keys to Working More Effectively with Others

How to eliminate the stress and frustration that comes from miscommunications and misunderstandings.

Digital Download Available.

Employment Law Answer Book

Employment Law Answer Book

Keep your HR policies in compliance

Essential Tips to Coordinate Email Marketing and Social Media

Essential Tips to Coordinate Email Marketing and Social Media

Learn how to leverage your social media marketing to help your email marketing with this training

Digital Download Available.

Evelyn Wood Dynamic Duo - Memory and Vocab

Evelyn Wood Dynamic Duo - Memory and Vocab

How to retain, recall and remember more. How to read, write and communicate with confidence & clarity.

Evelyn Wood Memory Dynamics

Evelyn Wood Memory Dynamics

How to retain, recall and remember more!

Evelyn Wood Pro Pack

Evelyn Wood Pro Pack

A five pro pack.

Evelyn Wood Reading Dynamics

Evelyn Wood Reading Dynamics

The World Famous Speed-Reading Program!

Evelyn Wood Reading Dynamics AND Evelyn Wood Speed Drills

Evelyn Wood Reading Dynamics AND Evelyn Wood Speed Drills

Evelyn Wood Reading Dynamics® Speed Drills

Evelyn Wood Reading Dynamics Quick-Start Guide

Evelyn Wood Reading Dynamics Quick-Start Guide

An Introductory DVD to Evelyn Wood Reading Dynamics, The World Famous Speed-Reading Program

Evelyn Wood Reading Dynamics Speed Drills

Evelyn Wood Reading Dynamics Speed Drills

Quick, easy drills to maximize and maintain your speed

Evelyn Wood Vocabulary Dynamics

Evelyn Wood Vocabulary Dynamics

How to read, write and communicate with confidence & clarity!

Excel<small><sup>&reg;</sup></small> Dashboard 101

Excel® Dashboard 101

Take raw data and make it presentable with this Excel dashboard training

Live at 1:00 pm on September 22, 2020 or Digital Download Available.

Excel<small><sup>&reg;</sup></small> Dashboard 201: Designing Dynamic Dashboards

Excel® Dashboard 201: Designing Dynamic Dashboards

Design Excel VBA dashboards and impress your boss and coworkers

Digital Download Available.

Excel<small><sup>&reg;</sup></small> Essentials

Excel® Essentials

Learn formulas, functions, formatting, database functions and more in this easy to use program

Exceptional Customer Service

Exceptional Customer Service

How to put the WOW in your customer relationships and keep them for life!

Exempt vs. Nonexempt: How to Find and Fix Misclassification Mistakes

Exempt vs. Nonexempt: How to Find and Fix Misclassification Mistakes

Ensure misclassifying employees is not a problem at your company

Digital Download Available.

Finance Records Retention

Finance Records Retention

Learn financial records management and how to maintain your files, documents, and data in a way that saves time and minimizes potential legal hassles

Financial Fitness

Financial Fitness

Gain control of your personal finance book — no matter how much money you make!

Financially Speaking

Financially Speaking

Arm yourself now with easy to understand financial information and dramatically increase your odds of staying in business and keeping the dream alive!

Form 941 and COVID-19 Related Tax Credits

Form 941 and COVID-19 Related Tax Credits

Digital Download Available.

Form W-9: Payee Identification and Tax Determination

Form W-9: Payee Identification and Tax Determination

Do you have questions about the W9 form process? Attend this webinar and learn the right information to gather so you don't get a call from the IRS.

Live at 1:00 pm on September 15, 2020 or Digital Download Available.

Franklin Covey Style Guide

Franklin Covey Style Guide

Tools for Highly Effective Communication™

Fred Pryor on Leadership

Fred Pryor on Leadership

The respected author, manager, and founder of Fred Pryor Seminars shares his insights and ideas on "How to Become a Great Leader".

Digital Download Available.

Get Out of Your Way

Get Out of Your Way

Success is right behind you!

Getting Past the Gatekeeper

Getting Past the Gatekeeper

Successfully get your sales pitch to the decision maker

Digital Download Available.

Getting Started in Content Marketing

Getting Started in Content Marketing

Learn to attract customers and influence their decision making with this content marketing training

Digital Download Available.

Grammar Power Package

Grammar Power Package

2 EXCLUSIVE Products Available at 1 Low Price

Great Grammar and Painless Proofreading

Great Grammar and Painless Proofreading

Get a firm grip on grammar rules and learn to proofread with confidence and efficiency

Digital Download Available.

Great Layout & Design: Tips, Tricks and the Latest Trends

Great Layout & Design: Tips, Tricks and the Latest Trends

Create eye-catching newsletters, presentations, brochures, ads, fliers and more — with little or no graphic design training

Digital Download Available.

HIPAA Compliance Handbook

HIPAA Compliance Handbook

Stay on top of all the proposed regulatory changes with our HIPAA compliance manual

HR, Title VII Laws and Virtual Meetings

HR, Title VII Laws and Virtual Meetings

Digital Download Available.

HTML Basics

HTML Basics

Gain a working knowledge of Web page structure and formatting in this powerful course for beginners!

Digital Download Available.

HTML: Beyond the Basics

HTML: Beyond the Basics

Take your HTML skills to the next level with this online HTML training

Digital Download Available.

Handling Complaints in the Medical Profession

Handling Complaints in the Medical Profession

Deal with difficult patient requests, complaints and protests in your medical office

Digital Download Available.

HelpDesk Suite Small Business Edition

HelpDesk Suite Small Business Edition

Every business should have its own "HelpDesk" - and this one is for you!

HelpDesk for Accounts Receivable Professionals

HelpDesk for Accounts Receivable Professionals

Accounts receivable is no easy task - trying to collect the money is something every A/R manager deals with daily.

HelpDesk for Human Resource Professionals

HelpDesk for Human Resource Professionals

Do you wish that you had your own personal "HR HelpDesk"? Well now you can!

HelpDesk for OSHA Medical/Dental

HelpDesk for OSHA Medical/Dental

Medical and dental offices need to be ready for OSHA inspections.

HelpDesk for OSHA Small Business Compliance

HelpDesk for OSHA Small Business Compliance

As a small business owner, you do not want to put your employees, customers or business at risk because you do not have an OSHA-compliant company.

HelpDesk for Payroll Professionals

HelpDesk for Payroll Professionals

Payroll professionals need their own "HelpDesk" - unique to the specific questions you have!

How To Organize Your Life And Get Rid Of Clutter

How To Organize Your Life And Get Rid Of Clutter

Learn to clear your home and office of the messy buildups that cramp your mind — and crimp your productivity

How to Avoid the Most Common Mistakes New Managers Make

How to Avoid the Most Common Mistakes New Managers Make

Learn to establish credibility, gain respect and get employees on board in your new leadership role

Digital Download Available.

How to Bargain Better with Vendors and Suppliers

How to Bargain Better with Vendors and Suppliers

Discover smart strategies and powerful tactics to negotiate the deals and terms you want with vendor negotiation

Digital Download Available.

How to Clearly Communicate Employee Benefits

How to Clearly Communicate Employee Benefits

Ensure your employee benefits program is understood, utilized and valued within your organization.

Digital Download Available.

How to Conduct Competitor Research

How to Conduct Competitor Research

Strategically use online resources to expose the competition's capabilities and reveal their weaknesses

Digital Download Available.

How to Deal With Difficult People

How to Deal With Difficult People

Strategies for getting results with the hard-to-handle people in your life

How to Deal with Negativity in the Workplace

How to Deal with Negativity in the Workplace

Create a positive, productive work environment by preventing bad attitudes and negative situations from disrupting your team's performance

Digital Download Available.

How to Deal with Negativity in the Workplace

How to Deal with Negativity in the Workplace

Overcome and eliminate negative attitudes and behaviors at work

How to Delegate Work and Ensure It's Done Right

How to Delegate Work and Ensure It's Done Right

Develop your people and yourself with this workshop

How to Deliver Effective Online Customer Support

How to Deliver Effective Online Customer Support

Communicate positively and professionally

Digital Download Available.

How to Effectively Employ Online Training

How to Effectively Employ Online Training

Learn strategies for delivering effective online training that keeps learners engaged, regardless of their location

Digital Download Available.

How to Get Things Done

How to Get Things Done

Take control of your time, tasks, and priorities, and accomplish more than you ever thought possible

How to Handle the Management Problems of a Technical Specialist

How to Handle the Management Problems of a Technical Specialist

Successfully supervise people and projects with effective delegation and clear communication with this technical management training.

Digital Download Available.

How to Hire the Right People

How to Hire the Right People

Learn 105 of the BEST job interview questions, why you should ask them, and what to listen for in the applicant’s response

How to Lead a Customer Service Team

How to Lead a Customer Service Team

Empower your team to provide the best service possible with this customer service training

Digital Download Available.

How to Make Meetings Produce

How to Make Meetings Produce

Stay on task, on topic and on time to eliminate meeting mayhem. (Pre-recorded Webinar)

Digital Download Available.

How to Manage Emotions in the Workplace

How to Manage Emotions in the Workplace

Anticipate conflict, minimize tension and thrive under pressure

Digital Download Available.

How to Manage Multiple Projects, Meet Deadlines, & Achieve Objectives

How to Manage Multiple Projects, Meet Deadlines, & Achieve Objectives

Gain more control over your time, tasks, and priorities than you ever thought possible

How to Manage Workplace Violence & Bullying - for Manager and Supervisors

How to Manage Workplace Violence & Bullying - for Manager and Supervisors

Learn how to deal with bullying and violence in your workplace with this training

Digital Download Available.

How to Manage, Train, and Motivate the Change-Resistant Employee

How to Manage, Train, and Motivate the Change-Resistant Employee

Employee motivation training to gain buy-in and cooperation … from even your most reluctant team members

Digital Download Available.

How to Overcome Disruptive Workstyle Differences

How to Overcome Disruptive Workstyle Differences

Break down barriers to communicate, cooperate and collaborate with all types of people — even those who drive you crazy

Digital Download Available.

How to Overcome Negativity in the Workplace

How to Overcome Negativity in the Workplace

Training to help you create a more positive, productive work environment with negativity in the workplace training

How to Read and Understand Financial Statements

How to Read and Understand Financial Statements

Critical information for every non-financial professional

Digital Download Available.

How to Read, Interpret and Troubleshoot Contracts

How to Read, Interpret and Troubleshoot Contracts

Learn to quickly identify obligations, evaluate risks and protect your organization's interests

Live at 1:00 pm on October 14, 2020 or Digital Download Available.

How to Reduce Missed Medical Appointments

How to Reduce Missed Medical Appointments

Techniques to lower the amount of no-shows at your healthcare organization

Digital Download Available.

How to Resolve Customer Complaints on the Spot

How to Resolve Customer Complaints on the Spot

Learn how to handle objections, defuse confrontations and create win-win situations

Digital Download Available.

How to Resolve Government Customer Complaints

How to Resolve Government Customer Complaints

Maintain good relations with your government customers and keep them happy with great service

Digital Download Available.

How to Set Expectations for Remote Employees

How to Set Expectations for Remote Employees

Digital Download Available.

How to Speak Without Fear

How to Speak Without Fear

Overcome fear and control nervousness anytime you speak in front of others

How to Succeed as a One-Person HR Department

How to Succeed as a One-Person HR Department

Discover expert strategies to balance your workload, address employee issues and project a positive image for your organization

Digital Download Available.

How to Supervise Bad Attitudes & Negative Behaviors

How to Supervise Bad Attitudes & Negative Behaviors

Learn how to transform toxic employees into positive performers

Digital Download Available.

How to Supervise Off-Site Employees

How to Supervise Off-Site Employees

Critical skills every manager needs to communicate effectively, resolve conflict and maintain high productivity

Digital Download Available.

How to Supervise People

How to Supervise People

Learn effective leadership skills to maximize employee performance with these supervisor training courses

How to Understand and Administer a Budget

How to Understand and Administer a Budget

Become a better bottom-line manager by finding problems, identifying trends and discovering opportunities within your budget

Digital Download Available.

How to Write Comprehensive Policies and Procedures

How to Write Comprehensive Policies and Procedures

Discover the best methods for producing effective and legally sound documentation

Digital Download Available.

How to be a Super Sales Coach

How to be a Super Sales Coach

Expert techniques to help your sales team reach their highest potential

Digital Download Available.

I-9 & Immigration Law Compliance 2020

I-9 & Immigration Law Compliance 2020

Critical updates on employment eligibility verification, documentation and recordkeeping to minimize legal risk.

Digital Download Available.

IRS 1099 Update

IRS 1099 Update

Avoid penalties and ensure you're up to date on new regulations

Digital Download Available.

IT Help Desk Management

IT Help Desk Management

Learn proven techniques for prioritizing projects, managing costs, and handling people — and problems — with ease

Digital Download Available.

Improve Your Employee Engagement Plan

Improve Your Employee Engagement Plan

Improve employee retention, increase profits, reduce absenteeism and elevate customer satisfaction

Digital Download Available.

Improve Your Memory, Improve Your Productivity

Improve Your Memory, Improve Your Productivity

Tips, techniques and exercises to remember names, recall numbers and retrieve critical business information on demand

Digital Download Available.

Inbound Email Strategies to Improve Customer Satisfaction

Inbound Email Strategies to Improve Customer Satisfaction

Leverage your customer service email communication in increase their satisfaction

Digital Download Available.

Increasing Search Engine Optimization

Increasing Search Engine Optimization

This SEO training workshop will teach you how to drive traffic to your website, blog and other online marketing channels

Digital Download Available.

Interpersonal Communication Skills

Interpersonal Communication Skills

Dramatically improve your ability to build constructive and productive relationships

Keys to Successful IT Project Management

Keys to Successful IT Project Management

Plan, execute and deliver complex IT projects on time and on budget

Digital Download Available.

Leading Business in Times of Crisis

Leading Business in Times of Crisis

Digital Download Available.

Leading in Times of Downsizing

Leading in Times of Downsizing

Digital Download Available.

Legally Terminate Employees: 10 Critical Things You Must Know

Legally Terminate Employees: 10 Critical Things You Must Know

Understand your rights and responsibilities when eliminating problem employees

Digital Download Available.

Leveraging LinkedIn to Increase Sales

Leveraging LinkedIn to Increase Sales

Digital Download Available.

Life By Design

Life By Design

Making lifestyle choices that contribute to better physical and emotional health

Make IT Documentation Less Painful

Make IT Documentation Less Painful

Take simple steps to accurately and efficiently document your programming and code

Digital Download Available.

Making Change Work

Making Change Work

Take the fear and anxiety out of change and transform it into positive energy that generates unlimited opportunities for success. (Pre-recorded Audio Conference)

Digital Download Available.

Making Meetings Produce

Making Meetings Produce

How to lead effective meetings

Making the Most of Crystal Reports

Making the Most of Crystal Reports

Discover strategies for quickly configuring your data to produce high-impact reports for any end user

Digital Download Available.

Making the Transition from Staff to Supervisor for Nurses

Making the Transition from Staff to Supervisor for Nurses

Make a smooth transition from nurse to manager

Digital Download Available.

Management Power Pack

Management Power Pack

Invest in Yourself. Invest in Others. Invest in Lifelong Learning with these Management Training Courses.

Management Skills for New Managers & Supervisors

Management Skills for New Managers & Supervisors

Meet the challenges and overcome the problems with this new manager training & supervisor

Managing Multiple Priorities for the Front Desk

Managing Multiple Priorities for the Front Desk

Learn to manage your time and priorities with this front desk training

Digital Download Available.

Managing Stress and Mastering Change

Managing Stress and Mastering Change

Do certain people know how to PUSH YOUR BUTTONS?

Managing the Front Desk

Managing the Front Desk

Surefire techniques and best practices to make your front desk job easier.

Live at 1:00 pm on October 21, 2020 or Digital Download Available.

Mandated Benefits Compliance Guide

Mandated Benefits Compliance Guide

Everything you need to know to meet state and federal benefits requirements

Marketing with Social Media                                                     HOUR A DAY COLLECTION

Marketing with Social Media HOUR A DAY COLLECTION

An Hour a Day Collection of Social Media Marketing Training

Medical Marijuana in the Workplace: HR Policies & Guidelines

Medical Marijuana in the Workplace: HR Policies & Guidelines

Learn how medical marijuana impacts employment law at your organization

Digital Download Available.

Medical OSHA Compliance 2020

Medical OSHA Compliance 2020

Digital Download Available.

Medical Records and Patient Information Distribution

Medical Records and Patient Information Distribution

Protect your patients and your organization by confidently and legally responding to requests for patient information

Digital Download Available.

Microsoft Access Queries Made Easy

Microsoft Access Queries Made Easy

Create, edit and perform customized searches to get the data you need in no time

Digital Download Available.

Microsoft Excel Charts and Graphs Made Easy

Microsoft Excel Charts and Graphs Made Easy

Maximize the benefits of these powerful tools to present data and communicate results with ease

Digital Download Available.

Microsoft Excel Made Easy

Microsoft Excel Made Easy

Get familiar with the basics: functions, formulas, commands and more

Digital Download Available.

Microsoft<small><sup>&reg;</sup></small>  Excel<small><sup>&reg;</sup></small> Formulas Made Easy

Microsoft® Excel® Formulas Made Easy

Easily automate calculations and tasks to increase efficiency with basic and advanced Excel formulas

Digital Download Available.

Microsoft<small><sup>&reg;</sup></small> Access<small><sup>&reg;</sup></small> Forms & Reporting Made Easy

Microsoft® Access® Forms & Reporting Made Easy

Learn how to modify records in your database and produce professionally formatted reports that summarize data in a snap

Digital Download Available.

Microsoft<small><sup>&reg;</sup></small> Excel<small><sup>&reg;</sup></small> Forms & Reporting Made Easy

Microsoft® Excel® Forms & Reporting Made Easy

Discover the power of the developer tab and present your data more effectively by creating dynamic forms and reports

Digital Download Available.

Microsoft<small><sup>&reg;</sup></small> Excel<small><sup>&reg;</sup></small> Macros Made Easy

Microsoft® Excel® Macros Made Easy

Learn how to create and customize macros to reduce errors and automate everyday tasks.

Digital Download Available.

Microsoft<small><sup>&reg;</sup></small> Excel<small><sup>&reg;</sup></small> Macros for Finance Professionals

Microsoft® Excel® Macros for Finance Professionals

Take the mystery out of macros and unleash the power of Microsoft Excel

Digital Download Available.

Microsoft<small><sup>&reg;</sup></small> Excel<small><sup>&reg;</sup></small> PivotTables Made Easy

Microsoft® Excel® PivotTables Made Easy

Basic PivotTable training for beginners

Digital Download Available.

Microsoft<small><sup>&reg;</sup></small> Excel<small><sup>&reg;</sup></small> PivotTables Made Easy 2013

Microsoft® Excel® PivotTables Made Easy 2013

Insert and sort pivottables with this spreadsheet training

Digital Download Available.

Microsoft<small><sup>&reg;</sup></small> SharePoint<small><sup>&reg;</sup></small> Tips and Tricks

Microsoft® SharePoint® Tips and Tricks

Unlock the secrets of successful collaboration to streamline your document and process management

Digital Download Available.

Microsoft<small><sup>&reg;</sup></small> Teams

Microsoft® Teams

Digital Download Available.

Mistake-Free Grammar & Proofreading

Mistake-Free Grammar & Proofreading

Get a firm grip on grammar rules with this proofreading and grammar tutorial

Modern Phone Sales Techniques

Modern Phone Sales Techniques

Close more leads over the phone in today's sales environment

Digital Download Available.

Monitoring and Collecting Accounts Receivable

Monitoring and Collecting Accounts Receivable

Maximize the benefits of these powerful tools to present data and communicate results with ease

Digital Download Available.

Motivate Your Sales Team

Motivate Your Sales Team

Help your team feel and act like an integral part of your organization

Digital Download Available.

NoteTaking & Study Skills for Great Grades

NoteTaking & Study Skills for Great Grades

Our newest Evelyn Wood product — specifically designed for high school and college students

OFCCP's Affirmative Action Requirements - EEOC Training

OFCCP's Affirmative Action Requirements - EEOC Training

Affirmative action and equal employment opportunity training to keep your organization in compliance.

Digital Download Available.

OSHA Compliance Suite

OSHA Compliance Suite

Complete compliance at your fingertips!

OSHA Compliance Update: MSDS to SDS

OSHA Compliance Update: MSDS to SDS

Make sure you are compliant with OSHA's SDS sheets

Digital Download Available.

OSHA Record-Keeping Compliance

OSHA Record-Keeping Compliance

How to log incidents, properly maintain records and produce sound documentation to avoid costly fines and penalties

Digital Download Available.

OSHA Records Retention

OSHA Records Retention

Discover proven tips and solid solutions to steer clear of high accident rates, high health insurance premiums, and scrutiny from OSHA inspectors

Paralegal Ethics

Paralegal Ethics

Understand general codes, guidelines and obligations to ensure professional conduct

Digital Download Available.

Paralegal Proofing

Paralegal Proofing

Eliminate mistakes that could damage your credibility

Digital Download Available.

Paralegal Research Skills

Paralegal Research Skills

Focus your efforts and increase efficiency

Digital Download Available.

Paralegal Roles from Pleading to Judgment

Paralegal Roles from Pleading to Judgment

Become familiar with all steps of federal litigation

Digital Download Available.

Payroll Answer Book

Payroll Answer Book

Reliable guidance on payroll compliance

Payroll Tax Updates

Payroll Tax Updates

Digital Download Available.

Performance Appraisal Solutions

Performance Appraisal Solutions

The course to make your performance reviews go off without a hitch

Performance Reviews with Less Stress and Better Results

Performance Reviews with Less Stress and Better Results

Proven strategies that take the guesswork out of delivering feedback, discussing compensation and handling sensitive situations

Digital Download Available.

Power BI Queries

Power BI Queries

Gain a fundamental understanding of the basic features of Power BI

Digital Download Available.

Professional Telephone Skills

Professional Telephone Skills

Project a polished image that exudes competence and confidence

Digital Download Available.

Professional Telephone Skills

Professional Telephone Skills

Make every call more positive & productive

Project Management

Project Management

Guaranteed to help you complete your projects on time, on budget, and on target

QuickBooks<small><sup>&reg;</sup></small> Payroll Training

QuickBooks® Payroll Training

Learn how to set up your organization's payroll with our QuickBooks® payroll training

Digital Download Available.

QuickClicks Microsoft Office 5-Pack (2013,2016)

QuickClicks Microsoft Office 5-Pack (2013,2016)

These information-packed reference guides will answer all of your Microsoft Office questions and walk you through every click!

QuickClicks Reference Guide Microsoft Access (2007,2010,2013,2016)

QuickClicks Reference Guide Microsoft Access (2007,2010,2013,2016)

From savvy shortcuts to expert techniques, this illustrated reference guide will walk you through every click

Quick Clicks Reference Guide Microsoft Excel (2007,2010,2013,2016)

Quick Clicks Reference Guide Microsoft Excel (2007,2010,2013,2016)

An illustrated reference guide that familiarizes you with basic Excel functions, formulas, commands and keystrokes

QuickClicks Office 2010 Collection

QuickClicks Office 2010 Collection

From learning quick tips to troubleshooting frustrating issues, this illustrated reference guide will walk you through every click

QuickClicks Reference Guide Microsoft Outlook (2010,2013,2016)

QuickClicks Reference Guide Microsoft Outlook (2010,2013,2016)

From managing your calendar to maximizing email efficiency, this illustrated reference guide will walk you through every click

QuickClicks Reference Guide Microsoft PowerPoint (2010,2013,2016)

QuickClicks Reference Guide Microsoft PowerPoint (2010,2013,2016)

Engage your audience and enhance your message with this illustrated reference guide that walks you through every click

QuickClicks Reference Guide Microsoft Word (2007,2010,2013,2016)

QuickClicks Reference Guide Microsoft Word (2007,2010,2013,2016)

From learning quick tips to troubleshooting frustrating issues, this illustrated reference guide will walk you through every click

Ready-to-Use Designs

Ready-to-Use Designs

Download and create eye-catching newsletters, presentations, business cards, and more!

Records Retention Guidelines for Financial Institutions

Records Retention Guidelines for Financial Institutions

Successfully navigate retention and destruction regulations to ensure your processes are consistent, compliant and up-to-date

Digital Download Available.

Recruiting 101

Recruiting 101

Find and hire the best talent for your organization

Digital Download Available.

Relationship Marketing Strategies

Relationship Marketing Strategies

Build a long lasting rapport with your customer base and learn how to retain them with this relationship marketing training

Digital Download Available.

STOP ... Drowning in Debt

STOP ... Drowning in Debt

Learn the secrets to living debt-free once and for all with this get out of debt book!

Safety and Security Begins at the Front Desk

Safety and Security Begins at the Front Desk

Be prepared to handle emergencies, threats and unexpected situations

Live at 1:00 pm on September 23, 2020 or Digital Download Available.

Sales and Use Tax Answer Book

Sales and Use Tax Answer Book

Key reference guide to stay up-to-date on the most important tax issues!

Sales and Use Tax Combo Offer

Sales and Use Tax Combo Offer

Key reference guide to stay up-to-date on the most important tax issues

Secrets of Power Negotiating

Secrets of Power Negotiating

You can get anything you want

Self-Discipline And Emotional Control

Self-Discipline And Emotional Control

How to stay calm and productive under pressure

Self-Esteem And Peak Performance

Self-Esteem And Peak Performance

Discover how to live life with energy and optimism, while feeling good about yourself and others

Self-Esteem for Women

Self-Esteem for Women

How to increase your self-worth, self-respect and life satisfaction

Selling Value Over Price

Selling Value Over Price

The path to profitability

Digital Download Available.

Simple Scripts for Problems at Work

Simple Scripts for Problems at Work

Learn to effectively communicate with troublesome coworkers, bosses and clients, and counter criticism with professionalism

Digital Download Available.

Simple Scripts for Problems at Work

Simple Scripts for Problems at Work

Have you ever been caught off-guard by an angry customer, impatient boss, or chatty coworker?

Simple Scripts to Say "No" Without Guilt

Simple Scripts to Say "No" Without Guilt

Have you ever had trouble saying "no" to the requests of a demanding boss, needy coworker, clingy friend, impulsive spouse, or whiny child?

Social Media Privacy and Security in the Medical Profession

Social Media Privacy and Security in the Medical Profession

Maintain HIPAA compliance, social media policy and minimize the risk of privacy violations in the ever-changing technological world.

Digital Download Available.

Strategic Problem Solving for Better Decision Making

Strategic Problem Solving for Better Decision Making

Improve your analytical abilities and critical thought with this problem solving skills training

Digital Download Available.

Stress Management During a Crisis

Stress Management During a Crisis

Digital Download Available.

Stress Management For Women

Stress Management For Women

Learn how to beat stress-caused tension, frustration, and fatigue, while changing forever the way you manage your active and demanding life!

Stress Management for Women

Stress Management for Women

Learn how to beat stress-caused tension, frustration and fatigue — and change forever the way you manage your active, vigorous agenda

Digital Download Available.

Stress-Free Event Planning

Stress-Free Event Planning

Simple ways to stay organized, on budget and on schedule to deliver a successful event every time

Digital Download Available.

Successful Email Marketing

Successful Email Marketing

Best practices to communicate with customers and remain CAN-SPAM compliant

Digital Download Available.

Successful Employee Onboarding

Successful Employee Onboarding

Ensure new employees feel welcome and prepared

Digital Download Available.

Successful Selling in Today's Economy

Successful Selling in Today's Economy

How to stand out from the crowd and close the deal (Pre-recorded Webinar)

Digital Download Available.

Survive the 10 Toughest Conversations Every Supervisor Dreads

Survive the 10 Toughest Conversations Every Supervisor Dreads

Learn how to easily discuss challenging issues with any employee

Digital Download Available.

Take Control of Projects and Priorities to Meet Your Deadlines

Take Control of Projects and Priorities to Meet Your Deadlines

How to cut through the chaos and stop working in crisis mode — once and for all

Digital Download Available.

Taking Control of Your Workday

Taking Control of Your Workday

How to achieve more in less time — with less stress

Talent Management: Tips, Tricks & the Latest Trends

Talent Management: Tips, Tricks & the Latest Trends

Learn the ins and outs of talent management with this training

Digital Download Available.

Telecare<small><sup>&reg;</sup></small>: How To Provide Exceptional Customer Service Over the Phone

Telecare®: How To Provide Exceptional Customer Service Over the Phone

How to provide exceptional customer service over the phone

Templates 5-Pack

Templates 5-Pack

Simple solutions to help you increase efficiency and simplify your workday

Templates for Today's Time-Crunched Professional

Templates for Today's Time-Crunched Professional

Improve efficiency with time management training

The 9 Deadliest Sins of Communication

The 9 Deadliest Sins of Communication

Learn to prevent breakdowns that can strain relationships, hinder teamwork, and bring productivity to a standstill

The Affordable Care Act for HR

The Affordable Care Act for HR

Utilize our affordable care act training to keep up to date on how healthcare changes impact your company.

Digital Download Available.

The B2B Social Media Book

The B2B Social Media Book

Become a marketing superstar by generating leads with blogging, LinkedIn®, Twitter®, Facebook®, email and more

The Dash - Book (qty  1 -  10)

The Dash - Book (qty 1 - 10)

Making a Difference in Your Life.

The Dos & Don'ts of Records Retention and Destruction

The Dos & Don'ts of Records Retention and Destruction

Critical information on what to keep, what to eliminate and ways to avoid legal risk

Digital Download Available.

The Exceptional Receptionist

The Exceptional Receptionist

Polish your image, perfect your telephone skills and increase your value to your organization

The Fundamentals of Cash Flow Forecasting

The Fundamentals of Cash Flow Forecasting

Implement a proven process for maintaining efficient, accurate and reliable projections to make better business decisions

Digital Download Available.

The Grammar Reference Guide

The Grammar Reference Guide

A grammar book full must-know guidelines for mistake-free communication

The New Psychology of Achievement

The New Psychology of Achievement

Breakthrough strategies for success and happiness in the 21st century

The New Relationship Strategies

The New Relationship Strategies

Using the Platinum Rule to Create Instant Rapport

The Role of Human Resources Post COVID-19, Navigating the New Normal

The Role of Human Resources Post COVID-19, Navigating the New Normal

Live at 1:00 pm on September 16, 2020 or Digital Download Available.

The Secrets of Successful Blogs

The Secrets of Successful Blogs

How to increase your online presence and credibility in the blogosphere

Digital Download Available.

The Secrets of Successful Time Management

The Secrets of Successful Time Management

Discover strategies and solutions for minimizing distractions, maximizing your effectiveness and making it all work

Digital Download Available.

Tips, Tricks and Techniques for Salesforce<small><sup>&reg;</sup></small> Administrators

Tips, Tricks and Techniques for Salesforce® Administrators

Learn to make the most of your organization's customer data with this Salesforce admin training

Digital Download Available.

Transitioning from Staff to Supervisor

Transitioning from Staff to Supervisor

Meet the challenges of your new leadership role with confidence, self-assurance and professionalism

Digital Download Available.

Travel Pay & FLSA Compliance 2020

Travel Pay & FLSA Compliance 2020

Understand how and when to compensate an employee for travel time

Digital Download Available.

UCC Article 9 Update

UCC Article 9 Update

Stay in compliance & be prepared for upcoming changes

Digital Download Available.

US Master Sales and Use Tax Guide

US Master Sales and Use Tax Guide

Stay up-to-date on sales and use tax issues for all states and the District of Columbia

Ultimate Employer

Ultimate Employer

Learn everything you need to easily manage your workforce with this HR training

Ultimate Stephen Covey Series: 15th Anniversary Package

Ultimate Stephen Covey Series: 15th Anniversary Package

A motivational and leadership training course designed to inspire success

Unlocking 2010- Step-Up Your Skills Package

Unlocking 2010- Step-Up Your Skills Package

Master your computer skills while you save $100, purchase all 5 for only $249

Unlocking the Secrets of Microsoft<small><sup>&reg;</sup></small> Excel<small><sup>&reg;</sup></small> Tutorial (2007,2010,2013,2016)

Unlocking the Secrets of Microsoft® Excel® Tutorial (2007,2010,2013,2016)

3 interactive tutorials designed to take you from beginner to advanced!

Unlocking the Secrets of Microsoft<small><sup>&reg;</sup></small> Access<small><sup>&reg;</sup></small> Tutorial (2010,2013,2016)

Unlocking the Secrets of Microsoft® Access® Tutorial (2010,2013,2016)

Interactive tutorials designed to take you from beginner to expert

Unlocking the Secrets of Microsoft<small><sup>&reg;</sup></small> Office  Macros (2007 & 2010)

Unlocking the Secrets of Microsoft® Office Macros (2007 & 2010)

Reduce errors, automate tedious tasks, and get more done in less time

Unlocking the Secrets of Microsoft Excel 2007 Shortcuts, Tips, & Tricks

Unlocking the Secrets of Microsoft Excel 2007 Shortcuts, Tips, & Tricks

Simple steps to Excel's most powerful, time-saving features!

Unlocking the Secrets of Microsoft Excel 2010 Charts

Unlocking the Secrets of Microsoft Excel 2010 Charts

Convert overwhelming data into easily understood graphics

Unlocking the Secrets of Microsoft Excel 2010 Pivot Tables & Data Analysis

Unlocking the Secrets of Microsoft Excel 2010 Pivot Tables & Data Analysis

Easily convert overwhelming data into conclusive reports for critical decision-making

Unlocking the Secrets of Microsoft Office 2010 Shortcuts

Unlocking the Secrets of Microsoft Office 2010 Shortcuts

Simple steps to the most powerful, time-saving shortcuts in Microsoft Office!

Upsell With Confidence

Upsell With Confidence

Add value to your sales without scaring off customers

Digital Download Available.

What NOT to Say to Your Customers

What NOT to Say to Your Customers

Effective tips and tricks to improve customer relationships

Digital Download Available.

What Successful Leaders Do Every Day

What Successful Leaders Do Every Day

Unlock your potential with this leadership training to be the best leader you can be.

Digital Download Available.

Workers' Comp

Workers' Comp

Understand the complexities of these guidelines to successfully implement best practices and cost-cutting strategies.

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Write Powerful Copy for the Web and More

Write Powerful Copy for the Web and More

Turn your target customers into buyers.

Digital Download Available.

Writing for the Web

Writing for the Web

How to engage today's online readers

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You Are More Than Enough

You Are More Than Enough

Discover your purpose... Live with passion... Experience the power…