Successful Communication Skills

In just one day, participants will learn:

• The art of active listening - how to ensure that they understand what their co-workers are really saying.

• Tips for remaining professional during angry or emotionally charged confrontations.

• How to correct recurring problems in an organization’s communication chain.

• Four proven actions that build trust and rapport.

• How to handle people who have difficulty listening and understanding.

• A step-by-step plan to create better communication channels and foster “team spirit” within a department, work group or entire organization.

Key learning points….

• Prevent mistakes and misunderstandings by giving complete, clear instructions.

• Learn how to “do it right the first time” by asking and answering questions the right way.

• Use the "whole brain" approach to communicating.

• Identify the signals of body language and discover unintentional messages you may be sending.

• Initiate a difficult conversation with a fail-safe way for getting desirable results.

• Guide, direct and correct people without creating hard feelings, making enemies or destroying good relationships.

• Know a practical guideline for general vs. specific communication, and when you should use each approach.

• Learn to say "NO" even when you’re being pressured into saying "yes."

As a result of this training

Your employees will be able to persuade and motivate others, solve problems and display leadership qualities with a full range of new and powerful communication skills. You have our written guarantee of complete satisfaction.

Communication Basics: The Who, What and Why of Successful Communications

• Learn four critical tasks you must accomplish to send and receive every message clearly.

• Avoid the manager’s #1 communication mistake.

• Learn the innovative four-step communication cycle that will enable you to communicate with anyone, anytime.

• Discover how to extract the information you need from employees, co-workers and managers.

• Become a “communication entrepreneur” by taking advantage of the dozens of communication opportunities that occur every day.

• Find out how to handle discussions between “unequal” parties.

• Learn how to turn disagreement into a positive dialogue.

• Discover how the eight principles of communication affect discussions in ways you may not be aware of.

• Understand the “container myth” and why it may be responsible for misinterpretation of messages.

• Find sensible solutions that prevent every day time pressures from destroying complete, clear communications.

• Adjust to the style differences that can stand between you and others.

The Art of Listening: How to Hear and Understand Others

• Learn how five essential listening viewpoints help you hear even the most subtle communications.

• Discover down-to-earth practices that convince others you hear and understand them.

• Use practical steps to deal with the “speaking/hearing mismatch.”

• Master the art of “in-and-out” listening and never again miss important information.

• Learn how to understand the critical 93% of communication that poor listeners often miss.

• Become familiar with little-known listening tricks that interpret pitch, tone, and inflection.

• Find out how to read body language.

• Use the “paraphrasing” method to ensure that you understand the message someone is communicating.

• Learn seven easy-to-use signals that make speakers feel they are understood.

• Dispel bad listening habits that prevent you from finding good compromises and solutions.

• Discover eight quick tips that help you listen to angry, agitated speakers in highly charged pressure situations.

Sending Your Message: How to Communicate with Anyone and Be Understood

• Understand negative, neutral and positive talk - use the right tone in every conversation.

• Communicate bad news tactfully and diplomatically without causing hard feelings or defensiveness.

• Learn powerful methods to communicate negative information without sugarcoating the truth.

• Use persuasive communication skills that convince people to accept – even support – change and transition.