Confronting Workplace Conflict

Unwanted conflict at work drains time, lowers morale and breaks trust. When tension goes unresolved, small problems turn into big ones. Missed deadlines, poor teamwork and rising stress. If your team is dealing with personality clashes, negative attitudes, passive-aggressive behavior or emotional outbursts, it’s time for practical skills that work in real situations.

Confronting Workplace Conflict is a fast-paced, one-hour webinar that helps you address conflict with calm, clarity and control. From meetings to email to chat platforms like Teams or Slack, you’ll learn how to address conflict early, lower tension and move conversations toward solutions. You’ll also learn how to set boundaries without sounding harsh and how to keep your professionalism when others do not.

This session focuses on behavior, not labels. Instead of trying to “fix” people, you’ll learn how to respond to high-conflict behaviors, protect team norms and reduce repeat problems. You’ll practice simple tools you can use right away. What to say, what to avoid and how to follow up so agreements stick.

You’ll also understand when conflict resolution is no longer the right tool. Some issues cross the line into bullying, harassment, discrimination or threats. Recognize the warning signs, document concerns clearly and neutrally and escalate appropriately to HR or leadership.

This program equips you with clear scripts, proven listening tools, and a repeatable framework for navigating tough conversations. It builds confidence in managing conflict across roles, including peer dynamics and challenging discussions with supervisors or stakeholders. The aim isn’t artificial harmony, but respectful and productive collaboration even in moments of disagreement.

Register today and build the confidence to handle conflict before it harms your people or your results.

• Spot common conflict triggers and stop escalation early
• Choose the right channel (chat, email, call, meeting) for hard conversations
• Use assertive communication to state facts and clear requests
• Apply different listening strategies to reduce defensiveness
• Respond to sarcasm, passive-aggressive behavior and personal attacks with boundaries
• Generate options that address root causes, roles and expectations
• Repair trust after conflict with clear agreements and follow-up steps
• Recognize red flags (bullying, harassment, discrimination, threats) and escalate appropriately
• Document issues neutrally to support fair, consistent action

This webinar is for supervisors, managers, team leads, project managers, HR professionals and employees who want better ways to handle tension at work. It helps anyone who works with strong personalities, manages conflict across teams or needs practical tools to address problems early, communicate clearly and keep work relationships respectful in both in-person and remote settings.