Even with the best organizational strategy, customer service always involves people. Whether you provide services online or face-to-face, there is another human being at the end of the interaction. This article helps us understand people better.
Most organizations confirm that customer service is one of their highest values. Without customers, there would be no organization! This is true. AND it is also true that the term customers covers pretty much everybody. In our lives, we are all customers served by multiple businesses and all workers who earn a paycheck serve customers of some sort.
In this article, we change the perspective, as many of our readers are also Black Friday shoppers and gift givers. This article provides some tips for enjoying the day and helping customer service specialists help you most effectively.
Love them or dread them, the holidays are upon us and Black Friday seems to be the day that kicks it all off. Here are some factors that may make this year more difficult than some other years for customer service specialists: