Tag Archives: customer service call center

Group Problem Solving: Customer Service Challenges

Group Problem Solving:  Customer Service Challenges thumbnail

In this post, we offer an idea for a customer service call center exercise with groups of 10-60 people — you need a large space, chart paper and markers.  The goal is to allow people to share their customer service experiences — and fears — in a safe supportive forum. First, tape chart paper on…
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