Tag: customer service best practices
Why Clear Communication in Customer Service is Essential to Business
Communication is essential for most human-to-human interactions, and customer service is a key example of these interactions. Effective customer service involves “reading” the other person, gathering information, and responding to those needs.
Learn from Customers in Challenging Times
The pandemic has fundamentally changed many businesses, and the expectations and needs of many customers. How can a business learn from and use these changes to improve customer service?
Customer Service: Managing Bad Customers
Recent news stories have described the challenges that many customer service professionals face in today’s environment. These stories capture customer impatience with understaffed businesses, objections to public health guidance and irritation about missing items due to supply chain shortages.
Love Your Customers
No matter what business you are in, if you don’t have customers, you don’t have a business. You want to build a strong relationship with your customers that keeps them coming back. Afterall, customers do business with people they know, like and trust. Let’s ensure they don’t just “like” you…
Read More