The last year has led to profound changes in most workplaces – even when operations continued, you may have seen fewer customers face-to-face, you may have moved more customer service activities online or you may be interacting with customers differently in the front office. Your front desk operations, supply purchasing, inventory management, mail handing and…
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Administrative assistants are often the first voices that customers and important stakeholders encounter – online, on the phone or in person. Even virtual front desks play a vital role in taking in calls, screening incoming requests, and setting up meetings. Other administrative assistants may be more back-office focused, interacting with fewer people, but engaging in…
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For many Administrative Professionals, the last year brought a lot of change. Some moved to a work-at-home environment, with profound changes to their daily tasks. Others stayed or returned to the front desk, gathering the mail, sending out supplies, watering plants and taking care of an often-remote workforce and customer base. Celebrating Administrative Professional’s Day…
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In today’s fast-paced business environment, with more virtual offices and freelance workers, virtual personal assistants have become increasingly common. Here are some tips for working with a virtual personal assistant. Know how you are competing for time. Many virtual personal assistants work for multiple people in a freelance role. As such, ask interview questions that…
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Administrative assistants are sometimes the first faces that customers and important stakeholders see. They may answer your phones, set up meetings and screen incoming information. On the other hand, other administrative assistants may be more back-office focused, interacting with few people, but engaging in the detailed work of file system administration and management. The interview…
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Administrative Professionals’ Day is a good opportunity to thank the people who provide you with administrative support. Below are some factors to consider in celebrating the day: Does your administrative assistant want public acknowledgement? In today’s world of professionalized skill, not all administrative staff like to be characterized as “administrative.” To them, it may hark…
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