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Seminars
OSHA 30-Hour Compliance Course (5-day)
Nationwide schedule for five-day event.
Onsites
9 Traits of Highly Successful Teams
Turn your team into a cohesive unit
A Crash Course for the First-Time Manager or Supervisor
Effectively communicate, delegate and manage priorities to achieve management success
Advanced Microsoft® Excel® - Diving Deeper
Beyond the surface of Excel's richest features
Advanced Microsoft® Excel®-Macros, PivotTables, Charts and More
Understand and unleash the power of Excel's most complex capabilities
Basic Accounting Skills for the Business Professional
Learn the jargon, standard practices and everyday applications of finance and accounting
Be the Manager Your Employees Want to Follow
Take one day to boost your employee engagement, inspire loyalty, improve productivity and prevent your top talent from walking out the door
Business Ethics to Create a Responsible Workplace
How to tackle everyday business decisions to protect your organization’s reputation
Business Skills for the Digitally Driven Workforce
Learn how to connect with those not in a technical role
Business Writing for Results
Writing techniques for everyday business communications
CAL/OSHA 30-Hour Compliance Course (5-day)
Earn your 30-hour Cal/OSHA course completion card with 5 days of in-depth training.
Cal/OSHA Compliance
Understanding, interpreting and complying with the California Standards
Canadian Sales Tax Workshop
Cut time, save money, and avoid legal hassles while keeping your bottom line accurate
Collections Law
Ensure your organization is legally compliant — and collect money quickly and easily
Communicate with Tact and Professionalism
How to defuse tense situations, make a good impression and communicate with anyone
Communication Skills for Women
How to achieve confidence and credibility in the workplace
Comprehensive Guide to Human Resource Management (2-Day)
From legal hassles to interpersonal disputes, benefits to compensation issues, master the many diverse components of successful Human Resources management
Creative Leadership
Motivate and re-energize your team with creative leadership training: develop an environment of creativity and collaboration
Criticism & Discipline Skills for Managers and Supervisors
Learn proven ways managers can bring about positive change in people with employee discipline training – without incurring resentment, making enemies or destroying relationships
Dealing with Difficult Patients and Healthcare Personnel
How to effectively communicate in the healthcare industry
Dealing with Difficult People
Strategies, tips and techniques for fighting frustration in the workplace
Developing Emotional Intelligence
Learn how to interact, communicate and collaborate successfully with all types of people
Digital Marketing
Analytics, digital advertising, email, SEO, social media, emerging trends and more
Discover the Power of Crystal Reports®
Learn to quickly and easily build, manipulate and export professional reports to get the most from your data
Email Writing for the Workplace
The dos and don'ts of professional workplace communication
Employment Law
Stay up-to-date and compliant with the latest developments in labor and employment law training
Employment Laws All Managers Need to Know
Keep your company out of legal trouble and confidently manage employees under today’s ever-changing laws
Engaging and Polished Business Writing and Grammar (2-day)
How to communicate clearly and effectively and avoid blunders that sabotage your credibility.
Event Planning -- A One-Day Workshop
Learn the secrets to making meetings, retreats and even conventions a resounding success
FMLA Compliance
Avoid costly mistakes from ever-changing legal requirements of the FMLA
Facilities Management - A 2-Day Comprehensive Course
Learn the techniques used by leading facility managers to create a safe, cost-effective and employee-friendly environment
Front Desk Safety & Security
Prevent workplace violence, handle emergencies and be prepared for any situation
Fundamentals of Layout and Design
Gain the graphic design skills that will make all of your printed messages get the attention — and the results — you want!
Fundamentals of Project Management (2-Day)
How to successfully orchestrate the people, resources and tasks it takes to bring any project in on time and within budget
Grow Your Business with Social Media
Don’t get left behind! Hit the ground running and take the fear out of social media to embrace the power it holds
HIPAA Compliance for Healthcare Professionals
Learn the latest HIPAA Privacy and Security rules governing electronic record keeping and patient privacy
How Managers Become Great Leaders
Develop forward-thinking leadership qualities to take you and your team to the next level!
How to Bargain & Negotiate with Vendors and Suppliers
Tools, tactics and techniques to get the terms, prices and conditions you want
How to Become a Great Communicator
Strategies to sell yourself and your ideas, and learn to communicate with anyone in any situation
How to Collect Accounts Receivable
Strategies for quickly and easily collecting debts without losing your customer
How to Communicate with Tact and Professionalism (2-day)
Avoid misleading verbal and visual cues that interfere with clear, concise communication
How to Conduct Employee Performance Evaluations
Gain critical techniques to ensure accurate performance evaluations that boost morale and productivity, while creating measurable goals for you team
How to Defuse Anger and Calm People Down
Strategies for managing destructive emotions at work
How to Deliver Exceptional Customer Service
A dynamic seminar that's a must-attend for everyone who communicates with customers
How to Deliver Presentations with Ease and Confidence
Overcome your fear and nervousness and make powerful presentations!
How to Handle Emotionally Charged Situations in the Workplace
Meet confrontation head on, repair damaged relationships and transform competitiveness into cooperation
How to Improve Employee Accountability
No more blame games, “it’s not my job” attitudes or finger-pointing. Managers will learn how to empower employees to take responsibility!
How to Manage & Organize Accounts Payable
Gain control of your accounts payable process with these powerful strategies, tips and techniques
How to Manage Diversity in the Workplace
Develop the communication skills you need to build a safe, positive workplace for everyone
How to Manage Inventory & Cycle Counts
Master proven cost-saving methods that improve accuracy, reduce frustration and save hours
How to Manage Remote Employees
Best practices for creating collaboration and cohesion with virtual teams
How to Plan and Monitor a Budget
Manage and monitor budgets to identify problems, anticipate shortfalls, and avoid costly mistakes
How to Supervise Bad Attitudes and Negative Behaviors
Effective management techniques that result in positive performance
How to Supervise People
Required skills every leader must have
How to Use QuickBooks®
Establishing a Chart of Accounts, Payables and Receivables, Inventory Management, Taxes and Audits, Custom Reporting and more
How to Write Killer Copy
Audience, message, conversion, SEO, copyright law and more
Human Resources For Anyone with Newly Assigned HR Responsibilities-Canada
A crash course covering key issues, basic laws, and best practices
Human Resources for Anyone with Newly Assigned HR Responsibilities
A crash course covering key issues, basic laws and best practices
Leadership & Management Skills for Women
Discover fresh ideas and new techniques to influence, motivate and mentor others
Leadership Skills
Learn comprehensive management and development skills to build a cohesive and collaborative team
Leadership, Team-Building and Coaching Skills for Managers and Supervisors
Gain winning strategies for leading your team to excellence
Learn to Write Effective Policies & Procedures
Save yourself countless hours of writing and rewriting and protect your company from the threat of legal liability
Management & Leadership Skills for New Managers and Supervisors (2-Day)
A two-day comprehensive seminar providing essential skills critical to every new manager or supervisor
Management Skills for Secretaries, Support Staff & Admin. Assistants
Learn to make decisions with confidence, and manage people, projects and time effectively
Manager's Master Course (2-day)
Implement proven techniques and strategies to be a successful manager in today's professional environment
Managing Emotions Under Pressure
How to stay calm and productive in any situation
Managing Multiple Priorities, Projects and Deadlines
Gain control over time, tasks and priorities
Managing with Assertive Confidence
Learn to take charge and get the job done ... and earn respect, loyalty and admiration along the way
Mastering Microsoft® Excel®(2 day)
Packed with shortcuts, tips and straight answers to all your Excel questions
Microsoft® Access® - Database Design, Queries and Reports
You don’t have to be a database expert to take advantage of the impressive functionality of this program
Microsoft® Excel® 2013 Basics
Microsoft® Excel® is a valuable tool for any business. This one-day seminar is for the beginning to intermediate user interested in being more proficient in Excel.
Microsoft® Excel® 2013: Beyond the Basics
You know that Microsoft® Excel® has extraordinary capabilities-this is your opportunity learn even more about this valuable program. This one-day seminar is for the intermediate user ready to bring their Excel skills to the next level.
Microsoft® Excel® Basics
Become a confident, capable Excel user with this customized training!
Microsoft® Excel®: Beyond the Basics
An accelerated one-day workshop to make you a Microsoft Excel pro!
Microsoft® PowerPoint® 2007/2010
Master the tolls and techniques that will give your presentations the impact, flair and drama people respond to and remember
Mistake-Free Grammar & Proofreading
Get a firm grip on grammar rules, learn to proofread with perfection — and enjoy yourself in the process
OSHA 30-Hour Compliance Course (5-day)
Earn your 30-hour OSHA course completion card with five days of in-depth training
Nationwide schedule for five-day event.
OSHA Compliance
Keep your workplace safe and stay fully compliant with OSHA's ever-changing regulations
OSHA Compliance for Healthcare Professionals
Stay up-to-date on the latest regulations for bloodborne pathogen exposure, needlesticks, sharps disposal and more
Outlook®: Beyond Email and Calendar
Learn ways to confidently navigate Microsoft® Outlook® and maximize email communications in this half day seminar (afternoon session)
Outlook®: Tips, Tricks and Secrets Unlocked
Unlock the secrets of Microsoft® Outlook® to make this software program work for you in this half day seminar (morning session)
Overcoming Negativity
Detox your workplace and create a positive culture
PMP® Exam Prep Course (5-day)
This five day comprehensive prep course gives you the tools, tips and techniques you need for Project Management Professional (PMP)® exam prep success
Nationwide schedule for five-day event.
Payroll Law
Protect your company from costly mistakes and legal blunders
Payroll Law - Canada
Protect your company from costly mistakes and legal blunders
Professional Communication: What Message Are You Sending?
Eliminate embarrassing written, verbal, and nonverbal mistakes that destroy your reputation and damage your credibility
Project Management Workshop
Guaranteed to help you complete your projects on time, on budget and on target
QuickBooks® Payroll
Discover how to correctly compensate employees and accurately withhold proper taxes, garnishments and benefits
Sales & Use Tax Workshop
Cut time, save money and avoid legal hassles while keeping your bottom line accurate
Sexual Harassment & Bullying in the Workplace
How to create a positive corporate culture
Social Media Marketing Strategy
Cutting-edge techniques to grow your audience and boost your ROI
Spark Innovation and Think Strategically
Solve problems and create opportunities
Speed Reading with Evelyn Wood Reading Dynamics®
Read Faster Remember More
Strategic Goal-Setting
Learn how to successfully set, plan and accomplish your goals with goal setting training
Strategies to Build Rapport and Work Well with Others
Gain the people skills essential to building positive and productive relationships
Stress Management for Women (afternoon)
Beat stress-caused tension, frustration and fatigue – and change forever the way you manage your active, vigorous agenda
Stress Management for Women (morning)
Beat stress-caused tension, frustration and fatigue – and change forever the way you manage your active, vigorous agenda
Styles & Strategies to Supervise Effectively
Bring out the best in your employees
Succeeding as an Administrative Professional
Learn to manage people, problems and priorities and become The Exceptional Assistant®
The Adobe® Photoshop® Conference
1 day, 2 tracks, and 8 sessions to choose from
The Conference for Administrative Assistants
Hundreds of practical ideas, solutions and strategies for reaching your peak success level
The Controller's Workshop
Gain control of costs and accurately analyze your organization's financial performance
The Copywriter's Workshop
Create dynamic copy for any type of media that grabs attention and gets results
The Customer Service Conference
Build lasting relationships with customers and strengthen your ability to succeed in the customer service industry
The Essentials of HR Law
Don't put your organization at risk — make sure every step you take is legally sound and compliant
The Essentials of HR Law Canada
Don’t put your organization at risk — make sure every step you take is legally sound and compliant
The Exceptional Team Leader
Strategies to motivate and coach your team to success
The Indispensable Office Manager
Solve competing priorities, defuse tense situations and improve office efficiency
The Leadership Conference
Build a cohesive, cooperative team by learning how to successfully motivate, inspire and lead
The Management Conference
Spend a day with us and gain powerful tools to become an effective manager with this management training workshop
The Manager's Guide to Employee Development
Implement employee development plans that enhance strengths, decrease inefficiencies and yield successful results
The Outstanding Receptionist (afternoon)
Learn how to polish your image, perfect your telephone skills, and increase your value to your organization (afternoon session)
The Outstanding Receptionist (morning)
Learn how to polish your image, perfect your telephone skills and increase your value to your organization
The Social Media Marketing Conference
Building platforms and expanding reach
The Women's Conference
The best way to control your future is to create it
Time Management for Managers and Supervisors
Critical tactics for working smart and getting results
Time Management for the Overwhelmed
How to work smarter not harder
Timely HR Issues Including Harassment, Marijuana, Employment Law and More
Equip your HR department with knowledge on the most important issues for 2020
Training the Trainer
The best ideas and the latest training "intelligence" from the nation's top training company
Transitioning to Supervisor
Successfully adjust to the changing expectations of your boss, peers and subordinates
Understanding Cost Accounting
Learn how to use this beneficial tool to manage purchases, make informed decisions and stay on top of your budget
Understanding Financial Statements
Make sense of complex financial documents and discover what they really mean — no prior knowledge of finance or accounting is required
Workers' Comp
Understand the complexities of these guidelines and how they interact with ADA and FMLA law
Webinars
2012 Email Marketing Trends and Truths
Better achieve your marketing objectives with this email marketing training course
Digital Download Available.
5 Steps for Awesome Lead Generation
Grow your business using proven sales tactics
Digital Download Available.
60 Minutes of Access Secrets
Time-saving techniques and simple survival skills to help you wade through your data.
Digital Download Available.
60 Minutes of Adobe® Acrobat® Secrets
Discover must-have tips and techniques for creating, managing and manipulating PDFs
Digital Download Available.
60 Minutes of Excel 2013 Secrets
Stay up to date with the newest features and more in this Excel 2013 training
Digital Download Available.
60 Minutes of Excel Secrets
Learn to customize, organize and format your spreadsheets with ease
Digital Download Available.
60 Minutes of Outlook® Secrets
Beyond email and calendar — Discover how to customize, organize and get the most out of Outlook
Digital Download Available.
60 Minutes of Outlook® Secrets 2013
Digital Download Available.
60 Minutes of Photoshop Secrets
Learn to easily manipulate, enhance and transform images in just a few clicks
Digital Download Available.
60 Minutes of PowerPoint® Secrets
Learn the tips and tricks you need to quickly create clear, concise presentations every time
Live at 1:00 pm on April 14, 2020 or Digital Download Available.
60 Secrets to Successful Employee Orientation
Smoothly transition new employees to ensure they're comfortable, motivated and ready to work
Live at 1:00 pm on April 22, 2020 or Digital Download Available.
Accounting Ethics & Integrity
Digital Download Available.
Active Listening Skills to Improve Communication
Discover how to be an effective listener with this active listening training (Pre-recorded Webinar)
Digital Download Available.
Advanced Excel® Tips for the Power User
Master Excel and its most complex and intimidating features to simplify data manipulation and analysis
Digital Download Available.
Advanced Tips and Techniques for Microsoft Word Users
Beyond word processing — Master Word's most advanced and unique features to maximize the power of this popular program
Digital Download Available.
Assertive Communication Skills for Managers
Gain the credibility and respect you deserve — and get the positive results you want
Live at 1:00 pm on April 21, 2020 or Digital Download Available.
Assertiveness Skills for the Receptionist
Learn the skills to gain power and effectiveness
Digital Download Available.
Audit Report Writing for Internal Auditors
Create easily understood reports to motivate management
Digital Download Available.
Avoid the Top Mistakes Sales Reps Make
Don't let the basic blunders ruin your commission
Digital Download Available.
Bad E-mail Habits: What Message Are You Sending?
Eliminate embarrassing mistakes that damage your organization's credibility.
Digital Download Available.
Bankruptcy Law for Collection Professionals
Know your rights as a creditor
Digital Download Available.
Behavioral Based Interviewing
Improve your chances of hiring the right person with this behavioral interviewing training
Live at 1:00 pm on March 03, 2020 or Digital Download Available.
Bookkeeping Basics
Prepare for end of month close
Live at 1:00 pm on April 28, 2020 or Digital Download Available.
Budget Management
Monitor your finances to effectively guide business decisions
Digital Download Available.
Building Teamwork One Individual at a Time
Create a collaborative, cooperative environment, and ensure that every team member contributes to group success
Digital Download Available.
Bullying! What School Administrators Need to Know
Keep your students safe!
Digital Download Available.
Business Writing and Editing for Professionals
Best practices for keeping your business communications and correspondence professional, on point and error-free
Digital Download Available.
Coaching Skills - Beyond Basic Supervision
Develop skills to help your team grow and evolve with this coaching skills training
Digital Download Available.
Conduct Effective Interviews and Hire the Right People
How to quickly weed through applications, ask the right questions and take the fear out of your hiring decisions
Digital Download Available.
Conduct Successful Online Meetings
Make your virtual meetings more effective than meeting face to face
Live at 1:00 pm on April 30, 2020 or Digital Download Available.
Confronting Workplace Conflict
How to understand and neutralize toxic people and impossible situations
Digital Download Available.
Control Chaos and Clear out the Clutter
Simple routines to get organized at work
Digital Download Available.
Creating Leads Through Social Media
Successfully turn social media sites into platforms for reaching potential clients
Digital Download Available.
Creative Ways to Reward and Motivate Employees
Encourage strong employee performance with simple low-cost and no-cost rewards
Digital Download Available.
Criticism & Discipline for Managers and Supervisors
Understand how to effectively deliver criticism and discipline that brings about positive and constructive employee growth
Digital Download Available.
Dealing with Difficult Patients
How to communicate and manage confrontation safely and effectively in the healthcare profession
Digital Download Available.
Disability Plan Administration- Minimize the Risk of Litigation
Administer a disability plan in your organization and avoid legal pitfalls
Digital Download Available.
Easy E-Newsletters
Twelve simple solutions for saving time, reducing stress and creating compelling eNewsletters
Digital Download Available.
Easy and Effective Debt Collection Strategies
Collect what's owed to you legally, fairly and promptly for immediate results
Digital Download Available.
Effective & Efficient Project Management Skills for Anyone
Define, direct and control your projects with this project management basics training
Digital Download Available.
Effective Email & Memo Writing for Paralegals
Convey your message clearly and concisely
Digital Download Available.
Effective Inventory Management
Develop a streamlined method for producing efficient cycle counts, tightening logistics and cutting costs
Live at 1:00 pm on April 07, 2020 or Digital Download Available.
Effective Techniques for Dealing with Difficult Customers
How to resolve complaints quickly, gain greater customer satisfaction and end every encounter on a positive note!
Live at 1:00 pm on April 08, 2020 or Digital Download Available.
Effective Telephone Communication Skills for Receptionists
Build a better foundation for a great customer experience
Digital Download Available.
Electronic Record Keeping for HR Professionals
Smoothly transition your organization's personnel documents into a secure and organized electronic environment
Digital Download Available.
Eliminate the Confusion of FMLA
Understand the complexities of FMLA and be confident that your organization is prepared and compliant
Digital Download Available.
Emotional Intelligence: The Keys to Working More Effectively with Others
How to eliminate the stress and frustration that comes from miscommunications and misunderstandings.
Digital Download Available.
Essential Tips to Coordinate Email Marketing and Social Media
Learn how to leverage your social media marketing to help your email marketing with this training
Digital Download Available.
Excel® Dashboard 101
Take raw data and make it presentable with this Excel dashboard training
Digital Download Available.
Excel® Dashboard 201: Designing Dynamic Dashboards
Design Excel VBA dashboards and impress your boss and coworkers
Digital Download Available.
Exempt vs. Nonexempt: How to Find and Fix Misclassification Mistakes
Ensure misclassifying employees is not a problem at your company
Digital Download Available.
FLSA Rules, Regulations, and Classification Standards
Avoid the 10 most common mistakes you can't afford to make
Digital Download Available.
Form W-9: Payee Identification and Tax Determination
Do you have questions about the W9 form process? Attend this webinar and learn the right information to gather so you don't get a call from the IRS.
Digital Download Available.
Fred Pryor on Leadership
The respected author, manager, and founder of Fred Pryor Seminars shares his insights and ideas on "How to Become a Great Leader".
Digital Download Available.
Getting Past the Gatekeeper
Successfully get your sales pitch to the decision maker
Digital Download Available.
Getting Started in Content Marketing
Learn to attract customers and influence their decision making with this content marketing training
Digital Download Available.
Great Grammar and Painless Proofreading
Get a firm grip on grammar rules and learn to proofread with confidence and efficiency
Digital Download Available.
Great Layout & Design: Tips, Tricks and the Latest Trends
Create eye-catching newsletters, presentations, brochures, ads, fliers and more — with little or no graphic design training
Digital Download Available.
HTML Basics
Gain a working knowledge of Web page structure and formatting in this powerful course for beginners!
Live at 1:00 pm on April 23, 2020 or Digital Download Available.
HTML: Beyond the Basics
Take your HTML skills to the next level with this online HTML training
Digital Download Available.
Handling Complaints in the Medical Profession
Deal with difficult patient requests, complaints and protests in your medical office
Live at 1:00 pm on April 15, 2020 or Digital Download Available.
How to Avoid the Most Common Mistakes New Managers Make
Learn to establish credibility, gain respect and get employees on board in your new leadership role
Digital Download Available.
How to Bargain Better with Vendors and Suppliers
Discover smart strategies and powerful tactics to negotiate the deals and terms you want with vendor negotiation
Digital Download Available.
How to Clearly Communicate Employee Benefits
Ensure your employee benefits program is understood, utilized and valued within your organization.
Digital Download Available.
How to Conduct Competitor Research
Strategically use online resources to expose the competition's capabilities and reveal their weaknesses
Digital Download Available.
How to Deal with Negativity in the Workplace
Create a positive, productive work environment by preventing bad attitudes and negative situations from disrupting your team's performance
Live at 1:00 pm on April 29, 2020 or Digital Download Available.
How to Deliver Effective Online Customer Support
Communicate positively and professionally
Digital Download Available.
How to Effectively Employ Online Training
Learn strategies for delivering effective online training that keeps learners engaged, regardless of their location
Digital Download Available.
How to Handle the Management Problems of a Technical Specialist
Successfully supervise people and projects with effective delegation and clear communication with this technical management training.
Digital Download Available.
How to Identify and Prevent Workplace Sexual Harassment
Digital Download Available.
How to Lead a Customer Service Team
Empower your team to provide the best service possible with this customer service training
Digital Download Available.
How to Legally Terminate Employees on Leave
Learn the legal requirements and essential steps to keep you compliant, consistent and out of court
Digital Download Available.
How to Make Meetings Produce
Stay on task, on topic and on time to eliminate meeting mayhem. (Pre-recorded Webinar)
Digital Download Available.
How to Manage Emotions in the Workplace
Anticipate conflict, minimize tension and thrive under pressure
Live at 1:00 pm on March 31, 2020 or Digital Download Available.
How to Manage Workplace Violence & Bullying - for Manager and Supervisors
Learn how to deal with bullying and violence in your workplace with this training
Digital Download Available.
How to Manage, Train, and Motivate the Change-Resistant Employee
Employee motivation training to gain buy-in and cooperation … from even your most reluctant team members
Digital Download Available.
How to Overcome Disruptive Workstyle Differences
Break down barriers to communicate, cooperate and collaborate with all types of people — even those who drive you crazy
Digital Download Available.
How to Read and Understand Financial Statements
Critical information for every non-financial professional
Digital Download Available.
How to Read, Interpret and Troubleshoot Contracts
Learn to quickly identify obligations, evaluate risks and protect your organization's interests
Digital Download Available.
How to Reduce Missed Medical Appointments
Techniques to lower the amount of no-shows at your healthcare organization
Digital Download Available.
How to Resolve Customer Complaints on the Spot
Learn how to handle objections, defuse confrontations and create win-win situations
Live at 1:00 pm on March 11, 2020 or Digital Download Available.
How to Resolve Government Customer Complaints
Maintain good relations with your government customers and keep them happy with great service
Digital Download Available.
How to Succeed as a One-Person HR Department
Discover expert strategies to balance your workload, address employee issues and project a positive image for your organization
Live at 1:00 pm on April 09, 2020 or Digital Download Available.
How to Supervise Bad Attitudes & Negative Behaviors
Learn how to transform toxic employees into positive performers
Digital Download Available.
How to Supervise Off-Site Employees
Critical skills every manager needs to communicate effectively, resolve conflict and maintain high productivity
Digital Download Available.
How to Understand and Administer a Budget
Become a better bottom-line manager by finding problems, identifying trends and discovering opportunities within your budget
Digital Download Available.
How to Write Comprehensive Policies and Procedures
Discover the best methods for producing effective and legally sound documentation
Digital Download Available.
How to be a Super Sales Coach
Expert techniques to help your sales team reach their highest potential
Digital Download Available.
I-9 & Immigration Law Compliance 2020
Critical updates on employment eligibility verification, documentation and recordkeeping to minimize legal risk.
Digital Download Available.
IRS 1099 Update
Avoid penalties and ensure you're up to date on new regulations
Digital Download Available.
IT Help Desk Management
Learn proven techniques for prioritizing projects, managing costs, and handling people — and problems — with ease
Digital Download Available.
Improve Your Employee Engagement Plan
Improve employee retention, increase profits, reduce absenteeism and elevate customer satisfaction
Digital Download Available.
Improve Your Memory, Improve Your Productivity
Tips, techniques and exercises to remember names, recall numbers and retrieve critical business information on demand
Live at 1:00 pm on March 25, 2020 or Digital Download Available.
Inbound Email Strategies to Improve Customer Satisfaction
Leverage your customer service email communication in increase their satisfaction
Digital Download Available.
Increasing Search Engine Optimization
This SEO training workshop will teach you how to drive traffic to your website, blog and other online marketing channels
Digital Download Available.
Keys to Successful IT Project Management
Plan, execute and deliver complex IT projects on time and on budget
Digital Download Available.
Legally Terminate Employees: 10 Critical Things You Must Know
Understand your rights and responsibilities when eliminating problem employees
Digital Download Available.
Leveraging LinkedIn to Increase Sales
Digital Download Available.
Make IT Documentation Less Painful
Take simple steps to accurately and efficiently document your programming and code
Digital Download Available.
Making Change Work
Take the fear and anxiety out of change and transform it into positive energy that generates unlimited opportunities for success. (Pre-recorded Audio Conference)
Digital Download Available.
Making the Most of Crystal Reports
Discover strategies for quickly configuring your data to produce high-impact reports for any end user
Digital Download Available.
Making the Transition from Staff to Supervisor for Nurses
Make a smooth transition from nurse to manager
Digital Download Available.
Managing Multiple Priorities for the Front Desk
Learn to manage your time and priorities with this front desk training
Digital Download Available.
Managing Remote Employees - Virtual & Mobile Employees
Digital Download Available.
Managing the Front Desk
Surefire techniques and best practices to make your front desk job easier.
Digital Download Available.
Medical Marijuana in the Workplace: HR Policies & Guidelines
Learn how medical marijuana impacts employment law at your organization
Digital Download Available.
Medical OSHA Compliance 2020
Avoid the most common healthcare violations and maintain a safe workplace environment
Live at 1:00 pm on February 25, 2020 or Digital Download Available.
Medical Records and Patient Information Distribution
Protect your patients and your organization by confidently and legally responding to requests for patient information
Digital Download Available.
Microsoft Access Queries Made Easy
Create, edit and perform customized searches to get the data you need in no time
Digital Download Available.
Microsoft Excel Charts and Graphs Made Easy
Maximize the benefits of these powerful tools to present data and communicate results with ease
Digital Download Available.
Microsoft Excel Made Easy
Get familiar with the basics: functions, formulas, commands and more
Digital Download Available.
Microsoft Excel PivotTables Made Easy
Basic PivotTable training for beginners
Live at 1:00 pm on March 10, 2020 or Digital Download Available.
Microsoft® Excel® Formulas Made Easy
Easily automate calculations and tasks to increase efficiency with basic and advanced Excel formulas
Digital Download Available.
Microsoft® Access® Forms & Reporting Made Easy
Learn how to modify records in your database and produce professionally formatted reports that summarize data in a snap
Digital Download Available.
Microsoft® Excel® Forms & Reporting Made Easy
Discover the power of the developer tab and present your data more effectively by creating dynamic forms and reports
Digital Download Available.
Microsoft® Excel® Macros Made Easy
Learn how to create and customize macros to reduce errors and automate everyday tasks.
Digital Download Available.
Microsoft® Excel® Macros for Finance Professionals
Take the mystery out of macros and unleash the power of Microsoft Excel
Digital Download Available.
Microsoft® Excel® PivotTables Made Easy 2013
Insert and sort pivottables with this spreadsheet training
Digital Download Available.
Microsoft® SharePoint® Tips and Tricks
Unlock the secrets of successful collaboration to streamline your document and process management
Live at 1:00 pm on April 16, 2020 or Digital Download Available.
Modern Phone Sales Techniques
Close more leads over the phone in today's sales environment
Digital Download Available.
Monitoring and Collecting Accounts Receivable
Maximize the benefits of these powerful tools to present data and communicate results with ease
Digital Download Available.
Motivate Your Sales Team
Help your team feel and act like an integral part of your organization
Digital Download Available.
OFCCP's Affirmative Action Requirements - EEOC Training
Affirmative action and equal employment opportunity training to keep your organization in compliance.
Digital Download Available.
OSHA Compliance Update: MSDS to SDS
Make sure you are compliant with OSHA's SDS sheets
Digital Download Available.
OSHA Record-Keeping Compliance
How to log incidents, properly maintain records and produce sound documentation to avoid costly fines and penalties
Live at 1:00 pm on March 24, 2020 or Digital Download Available.
Overcoming Sales Objections
Learn how to overcome common sales objections and turn that "no" into "yes."
Digital Download Available.
Paralegal Ethics
Understand general codes, guidelines and obligations to ensure professional conduct
Digital Download Available.
Paralegal Proofing
Eliminate mistakes that could damage your credibility
Digital Download Available.
Paralegal Roles from Pleading to Judgement
Become familiar with all steps of federal litigation
Digital Download Available.
Payroll Tax Updates
Digital Download Available.
Performance Reviews with Less Stress and Better Results
Proven strategies that take the guesswork out of delivering feedback, discussing compensation and handling sensitive situations
Digital Download Available.
Power BI Queries
Gain a fundamental understanding of the basic features of Power BI
Live at 1:00 pm on April 01, 2020 or Digital Download Available.
Preventing Harassment & Bullying in the Workplace
Digital Download Available.
Professional Telephone Skills
Project a polished image that exudes competence and confidence
Digital Download Available.
QuickBooks® Payroll Training
Learn how to set up your organization's payroll with our QuickBooks® payroll training
Digital Download Available.
QuickBooks®: A 60-Minute Crash Course
Become a more confident, capable user and learn to manage your financial data with accuracy and ease
Digital Download Available.
Records Retention Guidelines for Financial Institutions
Successfully navigate retention and destruction regulations to ensure your processes are consistent, compliant and up-to-date
Digital Download Available.
Relationship Marketing Strategies
Build a long lasting rapport with your customer base and learn how to retain them with this relationship marketing training
Digital Download Available.
Safety and Security Begins at the Front Desk
Be prepared to handle emergencies, threats and unexpected situations
Live at 1:00 pm on March 04, 2020 or Digital Download Available.
Simple Scripts for Problems at Work
Learn to effectively communicate with troublesome coworkers, bosses and clients, and counter criticism with professionalism
Digital Download Available.
Social Media Privacy and Security in the Medical Profession
Maintain HIPAA compliance, social media policy and minimize the risk of privacy violations in the ever-changing technological world.
Digital Download Available.
Strategic Problem Solving for Better Decision Making
Improve your analytical abilities and critical thought with this problem solving skills training
Digital Download Available.
Stress Management for Women
Learn how to beat stress-caused tension, frustration and fatigue — and change forever the way you manage your active, vigorous agenda
Digital Download Available.
Stress-Free Event Planning
Simple ways to stay organized, on budget and on schedule to deliver a successful event every time
Digital Download Available.
Successful Email Marketing
Best practices to communicate with customers and remain CAN-SPAM compliant
Digital Download Available.
Successful Employee Onboarding
Ensure new employees feel welcome and prepared
Digital Download Available.
Successful Selling in Today's Economy
How to stand out from the crowd and close the deal (Pre-recorded Webinar)
Digital Download Available.
Survive the 10 Toughest Conversations Every Supervisor Dreads
Learn how to easily discuss challenging issues with any employee
Live at 1:00 pm on February 27, 2020 or Digital Download Available.
Take Control of Projects and Priorities to Meet Your Deadlines
How to cut through the chaos and stop working in crisis mode — once and for all
Digital Download Available.
Talent Management: Tips, Tricks & the Latest Trends
Learn the ins and outs of talent management with this training
Digital Download Available.
The Affordable Care Act for HR
Utilize our affordable care act training to keep up to date on how healthcare changes impact your company.
Digital Download Available.
The Dos & Don'ts of Records Retention and Destruction
Critical information on what to keep, what to eliminate and ways to avoid legal risk
Digital Download Available.
The Fundamentals of Cash Flow Forecasting
Implement a proven process for maintaining efficient, accurate and reliable projections to make better business decisions
Live at 1:00 pm on March 17, 2020 or Digital Download Available.
The Secrets of Successful Blogs
How to increase your online presence and credibility in the blogosphere
Digital Download Available.
The Secrets of Successful Time Management
Discover strategies and solutions for minimizing distractions, maximizing your effectiveness and making it all work
Digital Download Available.
Tips, Tricks and Techniques for Salesforce® Administrators
Learn to make the most of your organization's customer data with this Salesforce admin training
Digital Download Available.
Transitioning from Staff to Supervisor
Meet the challenges of your new leadership role with confidence, self-assurance and professionalism
Live at 1:00 pm on March 18, 2020 or Digital Download Available.
Travel Pay & FLSA Compliance 2020
Understand how and when to compensate an employee for travel time
Digital Download Available.
UCC Article 9 Update
Stay in compliance & be prepared for upcoming changes
Digital Download Available.
Upsell With Confidence
Add value to your sales without scaring off customers
Digital Download Available.
What NOT to Say to Your Customers
Effective tips and tricks to improve customer relationships
Digital Download Available.
What Successful Leaders Do Every Day
Unlock your potential with this leadership training to be the best leader you can be.
Digital Download Available.
Workers' Comp
Understand the complexities of these guidelines to successfully implement best practices and cost-cutting strategies.
Digital Download Available.
Write Powerful Copy for the Web and More
Turn your target customers into buyers.
Digital Download Available.
Writing for the Web
How to engage today's online readers
Live at 1:00 pm on February 26, 2020 or Digital Download Available.
Products
2012 Email Marketing Trends and Truths
Better achieve your marketing objectives with this email marketing training course
Digital Download Available.
21 Days to Self Discovery
Define what you want in life — and discover how to get it
21 Ways to Defuse Anger and Calm People Down
Learn peacekeeping skills you'll use to prevent blowups, mediate disputes, and foster teamwork
212: The Extra Degree
The Extra Degree
5 Steps for Awesome Lead Generation
Grow your business using proven sales tactics
Digital Download Available.
501 Ready-To-Use Letters, Memos, Emails, & More
A collection of business communication essentials for every organization
60 Minutes of Access Secrets
Time-saving techniques and simple survival skills to help you wade through your data.
Digital Download Available.
60 Minutes of Adobe® Acrobat® Secrets
Discover must-have tips and techniques for creating, managing and manipulating PDFs
Digital Download Available.
60 Minutes of Excel 2013 Secrets
Stay up to date with the newest features and more in this Excel 2013 training
Digital Download Available.
60 Minutes of Excel Secrets
Learn to customize, organize and format your spreadsheets with ease
Digital Download Available.
60 Minutes of Outlook® Secrets
Beyond email and calendar — Discover how to customize, organize and get the most out of Outlook
Digital Download Available.
60 Minutes of Outlook® Secrets 2013
Digital Download Available.
60 Minutes of Photoshop Secrets
Learn to easily manipulate, enhance and transform images in just a few clicks
Digital Download Available.
60 Minutes of PowerPoint® Secrets
Learn the tips and tricks you need to quickly create clear, concise presentations every time
Digital Download Available.
60 Secrets to Successful Employee Orientation
Smoothly transition new employees to ensure they're comfortable, motivated and ready to work
Digital Download Available.
9 Traits of Highly Successful Work Teams
Team building training to maintain teams that work
A Good Life... with Fred Pryor
Take control of your mind, body and health with this motivational message.
Accounting Ethics & Integrity
Digital Download Available.
Active Listening Skills to Improve Communication
Discover how to be an effective listener with this active listening training (Pre-recorded Webinar)
Digital Download Available.
Advanced Excel® Tips for the Power User
Master Excel and its most complex and intimidating features to simplify data manipulation and analysis
Digital Download Available.
Advanced Tips and Techniques for Microsoft Word Users
Beyond word processing — Master Word's most advanced and unique features to maximize the power of this popular program
Digital Download Available.
Assertive Communication Skills For Professionals
How to communicate powerfully in a style that's comfortable for you
Assertive Communication Skills for Managers
Gain the credibility and respect you deserve — and get the positive results you want
Digital Download Available.
Assertiveness Skills for Managers & Supervisors
How to get the results you want and manage with confidence and authority
Assertiveness Skills for the Receptionist
Learn the skills to gain power and effectiveness
Digital Download Available.
Audio CD Training Package
Save $100 when you buy all 8 for just $199.95
Audit Report Writing for Internal Auditors
Create easily understood reports to motivate management
Digital Download Available.
Avoid the Top Mistakes Sales Reps Make
Don't let the basic blunders ruin your commission
Digital Download Available.
Bad E-mail Habits: What Message Are You Sending?
Eliminate embarrassing mistakes that damage your organization's credibility.
Digital Download Available.
Bankruptcy Law for Collection Professionals
Know your rights as a creditor
Digital Download Available.
Behavioral Based Interviewing
Improve your chances of hiring the right person with this behavioral interviewing training
Digital Download Available.
Bookkeeping Basics
Prepare for end of month close
Live at 1:00 pm on April 28, 2020 or Digital Download Available.
Budget Management
Monitor your finances to effectively guide business decisions
Digital Download Available.
Budgeting & Financial Templates for Managers, Supervisors, & Business Owners
for Managers, Supervisors and Business Owners using a business budget template
Budgeting Books
The ins and outs of finance need no longer be mysteries or obstacles to your success
Building Self-Esteem in Your Child
How to give your child a healthy foundation for life
Building Teamwork One Individual at a Time
Create a collaborative, cooperative environment, and ensure that every team member contributes to group success
Digital Download Available.
Bullying! What School Administrators Need to Know
Keep your students safe!
Digital Download Available.
Business Writing and Editing for Professionals
Best practices for keeping your business communications and correspondence professional, on point and error-free
Digital Download Available.
Business Writing for Results
Make your words sizzle with clarity and impact!
Cal/OSHA Compliance Suite
Complete Workplace Safety & Compliance Solution
Canadian Master Labour Guide (29th Edition)
Stay up-to-date on recent changes to employment and labour law with this powerful resource
Coaching Skills - Beyond Basic Supervision
Develop skills to help your team grow and evolve with this coaching skills training
Digital Download Available.
Coaching Skills for Managers & Supervisors
Inspire, motivate, and create winners with this class
Colorful Connections
Are you good with people? Your success and happiness depend on it!
Complete Evelyn Wood Reading Dynamics System
An integrated, multimedia approach to reading faster and remembering more.
ConceptDraw MINDMAP 11
Capture What You Think. Do What You Plan.
ConceptDraw Office Suite
The most comprehensive business tool for everyday work
Conduct Effective Interviews and Hire the Right People
How to quickly weed through applications, ask the right questions and take the fear out of your hiring decisions
Digital Download Available.
Conduct Successful Online Meetings
Make your virtual meetings more effective than meeting face to face
Live at 1:00 pm on April 30, 2020 or Digital Download Available.
Confronting Workplace Conflict
How to understand and neutralize toxic people and impossible situations
Digital Download Available.
Control Chaos and Clear out the Clutter
Simple routines to get organized at work
Digital Download Available.
Creating Leads Through Social Media
Successfully turn social media sites into platforms for reaching potential clients
Digital Download Available.
Creative Ways to Reward and Motivate Employees
Encourage strong employee performance with simple low-cost and no-cost rewards
Digital Download Available.
Criticism & Discipline for Managers and Supervisors
Understand how to effectively deliver criticism and discipline that brings about positive and constructive employee growth
Digital Download Available.
Customer Service Package
Train yourself, your staff and your entire organization to rise to a level of service excellence!
Dealing With Conflict And Confrontation
How to keep your cool, stand your ground and reach a positive solution
Dealing with Difficult Patients
How to communicate and manage confrontation safely and effectively in the healthcare profession
Digital Download Available.
Dealing with Employee Discipline & Performance Problems
Effective management techniques that result in positive performance
Disability Plan Administration- Minimize the Risk of Litigation
Administer a disability plan in your organization and avoid legal pitfalls
Digital Download Available.
Easy E-Newsletters
Twelve simple solutions for saving time, reducing stress and creating compelling eNewsletters
Digital Download Available.
Easy and Effective Debt Collection Strategies
Collect what's owed to you legally, fairly and promptly for immediate results
Digital Download Available.
Effective & Efficient Project Management Skills for Anyone
Define, direct and control your projects with this project management basics training
Digital Download Available.
Effective Email & Memo Writing for Paralegals
Convey your message clearly and concisely
Digital Download Available.
Effective Inventory Management
Develop a streamlined method for producing efficient cycle counts, tightening logistics and cutting costs
Live at 1:00 pm on April 07, 2020 or Digital Download Available.
Effective Techniques for Dealing with Difficult Customers
How to resolve complaints quickly, gain greater customer satisfaction and end every encounter on a positive note!
Digital Download Available.
Effective Telephone Communication Skills for Receptionists
Build a better foundation for a great customer experience
Digital Download Available.
Electronic Record Keeping for HR Professionals
Smoothly transition your organization's personnel documents into a secure and organized electronic environment
Digital Download Available.
Eliminate the Confusion of FMLA
Understand the complexities of FMLA and be confident that your organization is prepared and compliant
Digital Download Available.
Emotional Intelligence: The Keys to Working More Effectively with Others
How to eliminate the stress and frustration that comes from miscommunications and misunderstandings.
Digital Download Available.
Employment Law Answer Book
Keep your HR policies in compliance
Essential Tips to Coordinate Email Marketing and Social Media
Learn how to leverage your social media marketing to help your email marketing with this training
Digital Download Available.
Evelyn Wood Dynamic Duo - Memory and Vocab
How to retain, recall and remember more. How to read, write and communicate with confidence & clarity.
Evelyn Wood Memory Dynamics
How to retain, recall and remember more!
Evelyn Wood Pro Pack
A five pro pack.
Evelyn Wood Reading Dynamics
The World Famous Speed-Reading Program!
Evelyn Wood Reading Dynamics AND Evelyn Wood Speed Drills
Evelyn Wood Reading Dynamics® Speed Drills
Evelyn Wood Reading Dynamics Accelerator Program
Ready to take it to the next level?
Evelyn Wood Reading Dynamics Quick-Start Guide
An Introductory DVD to Evelyn Wood Reading Dynamics, The World Famous Speed-Reading Program
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Evelyn Wood Reading Dynamics Speed Drills
Quick, easy drills to maximize and maintain your speed
Evelyn Wood Vocabulary Dynamics
How to read, write and communicate with confidence & clarity!
Excel Essentials
Learn formulas, functions, formatting, database functions and more in this easy to use program
Excel® Dashboard 101
Take raw data and make it presentable with this Excel dashboard training
Digital Download Available.
Excel® Dashboard 201: Designing Dynamic Dashboards
Design Excel VBA dashboards and impress your boss and coworkers
Digital Download Available.
Exceptional Customer Service
How to put the WOW in your customer relationships and keep them for life!
Exempt vs. Nonexempt: How to Find and Fix Misclassification Mistakes
Ensure misclassifying employees is not a problem at your company
Digital Download Available.
FLSA Rules, Regulations, and Classification Standards
Avoid the 10 most common mistakes you can't afford to make
Digital Download Available.
Finance Records Retention
Learn financial records management and how to maintain your files, documents, and data in a way that saves time and minimizes potential legal hassles
Financial Fitness
Gain control of your personal finance book — no matter how much money you make!
Financially Speaking
Arm yourself now with easy to understand financial information and dramatically increase your odds of staying in business and keeping the dream alive!
Form W-9: Payee Identification and Tax Determination
Do you have questions about the W9 form process? Attend this webinar and learn the right information to gather so you don't get a call from the IRS.
Digital Download Available.
Franklin Covey Style Guide
Tools for Highly Effective Communication™
Fred Pryor on Leadership
The respected author, manager, and founder of Fred Pryor Seminars shares his insights and ideas on "How to Become a Great Leader".
Digital Download Available.
Get Out of Your Way
Success is right behind you!
Getting Past the Gatekeeper
Successfully get your sales pitch to the decision maker
Digital Download Available.
Getting Started in Content Marketing
Learn to attract customers and influence their decision making with this content marketing training
Digital Download Available.
Grammar Power Package
2 EXCLUSIVE Products Available at 1 Low Price
Great Grammar and Painless Proofreading
Get a firm grip on grammar rules and learn to proofread with confidence and efficiency
Digital Download Available.
Great Layout & Design: Tips, Tricks and the Latest Trends
Create eye-catching newsletters, presentations, brochures, ads, fliers and more — with little or no graphic design training
Digital Download Available.
HIPAA Compliance Handbook
Stay on top of all the proposed regulatory changes with our HIPAA compliance manual
HTML Basics
Gain a working knowledge of Web page structure and formatting in this powerful course for beginners!
Digital Download Available.
HTML: Beyond the Basics
Take your HTML skills to the next level with this online HTML training
Digital Download Available.
Handling Complaints in the Medical Profession
Deal with difficult patient requests, complaints and protests in your medical office
Digital Download Available.
HelpDesk Suite Small Business Edition
Every business should have its own "HelpDesk" - and this one is for you!
HelpDesk for Accounts Receivable Professionals
Accounts receivable is no easy task - trying to collect the money is something every A/R manager deals with daily.
HelpDesk for Human Resource Professionals
Do you wish that you had your own personal "HR HelpDesk"? Well now you can!
HelpDesk for OSHA Medical/Dental
Medical and dental offices need to be ready for OSHA inspections.
HelpDesk for OSHA Small Business Compliance
As a small business owner, you do not want to put your employees, customers or business at risk because you do not have an OSHA-compliant company.
HelpDesk for Payroll Professionals
Payroll professionals need their own "HelpDesk" - unique to the specific questions you have!
How To Organize Your Life And Get Rid Of Clutter
Learn to clear your home and office of the messy buildups that cramp your mind — and crimp your productivity
How to Avoid the Most Common Mistakes New Managers Make
Learn to establish credibility, gain respect and get employees on board in your new leadership role
Digital Download Available.
How to Bargain Better with Vendors and Suppliers
Discover smart strategies and powerful tactics to negotiate the deals and terms you want with vendor negotiation
Digital Download Available.
How to Clearly Communicate Employee Benefits
Ensure your employee benefits program is understood, utilized and valued within your organization.
Digital Download Available.
How to Conduct Competitor Research
Strategically use online resources to expose the competition's capabilities and reveal their weaknesses
Digital Download Available.
How to Deal With Difficult People
Strategies for getting results with the hard-to-handle people in your life
How to Deal with Negativity in the Workplace
Overcome and eliminate negative attitudes and behaviors at work
How to Deal with Negativity in the Workplace
Create a positive, productive work environment by preventing bad attitudes and negative situations from disrupting your team's performance
Live at 1:00 pm on April 29, 2020 or Digital Download Available.
How to Delegate Work and Ensure It's Done Right
Develop your people and yourself with this workshop
How to Deliver Effective Online Customer Support
Communicate positively and professionally
Digital Download Available.
How to Effectively Employ Online Training
Learn strategies for delivering effective online training that keeps learners engaged, regardless of their location
Digital Download Available.
How to Get Things Done
Take control of your time, tasks, and priorities, and accomplish more than you ever thought possible
How to Handle the Management Problems of a Technical Specialist
Successfully supervise people and projects with effective delegation and clear communication with this technical management training.
Digital Download Available.
How to Hire the Right People
Learn 105 of the BEST job interview questions, why you should ask them, and what to listen for in the applicant’s response
How to Identify and Prevent Workplace Sexual Harassment
Digital Download Available.
How to Lead a Customer Service Team
Empower your team to provide the best service possible with this customer service training
Digital Download Available.
How to Legally Terminate Employees on Leave
Learn the legal requirements and essential steps to keep you compliant, consistent and out of court
Digital Download Available.
How to Make Meetings Produce
Stay on task, on topic and on time to eliminate meeting mayhem. (Pre-recorded Webinar)
Digital Download Available.
How to Manage Emotions in the Workplace
Anticipate conflict, minimize tension and thrive under pressure
Live at 1:00 pm on March 31, 2020 or Digital Download Available.
How to Manage Multiple Projects, Meet Deadlines, & Achieve Objectives
Gain more control over your time, tasks, and priorities than you ever thought possible
How to Manage Workplace Violence & Bullying - for Manager and Supervisors
Learn how to deal with bullying and violence in your workplace with this training
Digital Download Available.
How to Manage, Train, and Motivate the Change-Resistant Employee
Employee motivation training to gain buy-in and cooperation … from even your most reluctant team members
Digital Download Available.
How to Overcome Disruptive Workstyle Differences
Break down barriers to communicate, cooperate and collaborate with all types of people — even those who drive you crazy
Digital Download Available.
How to Overcome Negativity in the Workplace
Training to help you create a more positive, productive work environment with negativity in the workplace training
How to Read and Understand Financial Statements
Critical information for every non-financial professional
Digital Download Available.
How to Read, Interpret and Troubleshoot Contracts
Learn to quickly identify obligations, evaluate risks and protect your organization's interests
Digital Download Available.
How to Reduce Missed Medical Appointments
Techniques to lower the amount of no-shows at your healthcare organization
Digital Download Available.
How to Resolve Customer Complaints on the Spot
Learn how to handle objections, defuse confrontations and create win-win situations
Digital Download Available.
How to Resolve Government Customer Complaints
Maintain good relations with your government customers and keep them happy with great service
Digital Download Available.
How to Speak Without Fear
Overcome fear and control nervousness anytime you speak in front of others
How to Succeed as a One-Person HR Department
Discover expert strategies to balance your workload, address employee issues and project a positive image for your organization
Digital Download Available.
How to Supervise Bad Attitudes & Negative Behaviors
Learn how to transform toxic employees into positive performers
Digital Download Available.
How to Supervise Off-Site Employees
Critical skills every manager needs to communicate effectively, resolve conflict and maintain high productivity
Digital Download Available.
How to Supervise People
Learn effective leadership skills to maximize employee performance with these supervisor training courses
How to Understand and Administer a Budget
Become a better bottom-line manager by finding problems, identifying trends and discovering opportunities within your budget
Digital Download Available.
How to Write Comprehensive Policies and Procedures
Discover the best methods for producing effective and legally sound documentation
Digital Download Available.
How to be a Super Sales Coach
Expert techniques to help your sales team reach their highest potential
Digital Download Available.
I-9 & Immigration Law Compliance 2020
Critical updates on employment eligibility verification, documentation and recordkeeping to minimize legal risk.
Digital Download Available.
IRS 1099 Update
Avoid penalties and ensure you're up to date on new regulations
Digital Download Available.
IT Help Desk Management
Learn proven techniques for prioritizing projects, managing costs, and handling people — and problems — with ease
Digital Download Available.
Improve Your Employee Engagement Plan
Improve employee retention, increase profits, reduce absenteeism and elevate customer satisfaction
Digital Download Available.
Improve Your Memory, Improve Your Productivity
Tips, techniques and exercises to remember names, recall numbers and retrieve critical business information on demand
Digital Download Available.
Inbound Email Strategies to Improve Customer Satisfaction
Leverage your customer service email communication in increase their satisfaction
Digital Download Available.
Increasing Search Engine Optimization
This SEO training workshop will teach you how to drive traffic to your website, blog and other online marketing channels
Digital Download Available.
Interpersonal Communication Skills
Dramatically improve your ability to build constructive and productive relationships
Keys to Successful IT Project Management
Plan, execute and deliver complex IT projects on time and on budget
Digital Download Available.
Legally Terminate Employees: 10 Critical Things You Must Know
Understand your rights and responsibilities when eliminating problem employees
Digital Download Available.
Leveraging LinkedIn to Increase Sales
Digital Download Available.
Life By Design
Making lifestyle choices that contribute to better physical and emotional health
Make IT Documentation Less Painful
Take simple steps to accurately and efficiently document your programming and code
Digital Download Available.
Making Change Work
Take the fear and anxiety out of change and transform it into positive energy that generates unlimited opportunities for success. (Pre-recorded Audio Conference)
Digital Download Available.
Making Meetings Produce
How to lead effective meetings
Making the Most of Crystal Reports
Discover strategies for quickly configuring your data to produce high-impact reports for any end user
Digital Download Available.
Making the Transition from Staff to Supervisor for Nurses
Make a smooth transition from nurse to manager
Digital Download Available.
Management Power Pack
Invest in Yourself. Invest in Others. Invest in Lifelong Learning with these Management Training Courses.
Management Skills for New Managers & Supervisors
Meet the challenges and overcome the problems with this new manager training & supervisor
Managing Multiple Priorities for the Front Desk
Learn to manage your time and priorities with this front desk training
Digital Download Available.
Managing Remote Employees - Virtual & Mobile Employees
Digital Download Available.
Managing Stress and Mastering Change
Do certain people know how to PUSH YOUR BUTTONS?
Managing the Front Desk
Surefire techniques and best practices to make your front desk job easier.
Digital Download Available.
Mandated Benefits Compliance Guide
Everything you need to know to meet state and federal benefits requirements
Marketing with Social Media HOUR A DAY COLLECTION
An Hour a Day Collection of Social Media Marketing Training
Medical Marijuana in the Workplace: HR Policies & Guidelines
Learn how medical marijuana impacts employment law at your organization
Digital Download Available.
Medical OSHA Compliance 2020
Avoid the most common healthcare violations and maintain a safe workplace environment
Digital Download Available.
Medical Records and Patient Information Distribution
Protect your patients and your organization by confidently and legally responding to requests for patient information
Digital Download Available.
Microsoft Access Queries Made Easy
Create, edit and perform customized searches to get the data you need in no time
Digital Download Available.
Microsoft Excel Charts and Graphs Made Easy
Maximize the benefits of these powerful tools to present data and communicate results with ease
Digital Download Available.
Microsoft Excel Made Easy
Get familiar with the basics: functions, formulas, commands and more
Digital Download Available.
Microsoft Excel PivotTables Made Easy
Basic PivotTable training for beginners
Live at 1:00 pm on March 10, 2020 or Digital Download Available.
Microsoft® Excel® Formulas Made Easy
Easily automate calculations and tasks to increase efficiency with basic and advanced Excel formulas
Digital Download Available.
Microsoft® Access® Forms & Reporting Made Easy
Learn how to modify records in your database and produce professionally formatted reports that summarize data in a snap
Digital Download Available.
Microsoft® Excel® Forms & Reporting Made Easy
Discover the power of the developer tab and present your data more effectively by creating dynamic forms and reports
Digital Download Available.
Microsoft® Excel® Macros Made Easy
Learn how to create and customize macros to reduce errors and automate everyday tasks.
Digital Download Available.
Microsoft® Excel® Macros for Finance Professionals
Take the mystery out of macros and unleash the power of Microsoft Excel
Digital Download Available.
Microsoft® Excel® PivotTables Made Easy 2013
Insert and sort pivottables with this spreadsheet training
Digital Download Available.
Microsoft® SharePoint® Tips and Tricks
Unlock the secrets of successful collaboration to streamline your document and process management
Digital Download Available.
Mistake-Free Grammar & Proofreading
Get a firm grip on grammar rules with this proofreading and grammar tutorial
Modern Phone Sales Techniques
Close more leads over the phone in today's sales environment
Digital Download Available.
Monitoring and Collecting Accounts Receivable
Maximize the benefits of these powerful tools to present data and communicate results with ease
Digital Download Available.
Motivate Your Sales Team
Help your team feel and act like an integral part of your organization
Digital Download Available.
NoteTaking & Study Skills for Great Grades
Our newest Evelyn Wood product — specifically designed for high school and college students
OFCCP's Affirmative Action Requirements - EEOC Training
Affirmative action and equal employment opportunity training to keep your organization in compliance.
Digital Download Available.
OSHA Compliance Suite
Complete compliance at your fingertips!
OSHA Compliance Update: MSDS to SDS
Make sure you are compliant with OSHA's SDS sheets
Digital Download Available.
OSHA Record-Keeping Compliance
How to log incidents, properly maintain records and produce sound documentation to avoid costly fines and penalties
Digital Download Available.
OSHA Records Retention
Discover proven tips and solid solutions to steer clear of high accident rates, high health insurance premiums, and scrutiny from OSHA inspectors
Overcoming Sales Objections
Learn how to overcome common sales objections and turn that "no" into "yes."
Digital Download Available.
Paralegal Ethics
Understand general codes, guidelines and obligations to ensure professional conduct
Digital Download Available.
Paralegal Proofing
Eliminate mistakes that could damage your credibility
Digital Download Available.
Paralegal Roles from Pleading to Judgement
Become familiar with all steps of federal litigation
Digital Download Available.
Payroll Answer Book
Reliable guidance on payroll compliance
Payroll Tax Updates
Digital Download Available.
Performance Appraisal Solutions
The course to make your performance reviews go off without a hitch
Performance Reviews with Less Stress and Better Results
Proven strategies that take the guesswork out of delivering feedback, discussing compensation and handling sensitive situations
Digital Download Available.
Power BI Queries
Gain a fundamental understanding of the basic features of Power BI
Digital Download Available.
Preventing Harassment & Bullying in the Workplace
Digital Download Available.
Professional Telephone Skills
Project a polished image that exudes competence and confidence
Digital Download Available.
Professional Telephone Skills
Make every call more positive & productive
Project Management
Guaranteed to help you complete your projects on time, on budget, and on target
QuickBooks® Payroll Training
Learn how to set up your organization's payroll with our QuickBooks® payroll training
Digital Download Available.
QuickBooks®: A 60-Minute Crash Course
Become a more confident, capable user and learn to manage your financial data with accuracy and ease
Digital Download Available.
QuickClicks Microsoft Office 5-Pack (2013,2016)
These information-packed reference guides will answer all of your Microsoft Office questions and walk you through every click!
QuickClicks Reference Guide Microsoft Access (2007,2010,2013,2016)
From savvy shortcuts to expert techniques, this illustrated reference guide will walk you through every click
Quick Clicks Reference Guide Microsoft Excel (2007,2010,2013,2016)
An illustrated reference guide that familiarizes you with basic Excel functions, formulas, commands and keystrokes
QuickClicks Office 2010 Collection
From learning quick tips to troubleshooting frustrating issues, this illustrated reference guide will walk you through every click
QuickClicks Reference Guide Microsoft Outlook (2010,2013,2016)
From managing your calendar to maximizing email efficiency, this illustrated reference guide will walk you through every click
QuickClicks Reference Guide Microsoft PowerPoint (2010,2013,2016)
Engage your audience and enhance your message with this illustrated reference guide that walks you through every click
QuickClicks Reference Guide Microsoft Word (2007,2010,2013,2016)
From learning quick tips to troubleshooting frustrating issues, this illustrated reference guide will walk you through every click
Ready-to-Use Designs
Download and create eye-catching newsletters, presentations, business cards, and more!
Records Retention Guidelines for Financial Institutions
Successfully navigate retention and destruction regulations to ensure your processes are consistent, compliant and up-to-date
Digital Download Available.
Relationship Marketing Strategies
Build a long lasting rapport with your customer base and learn how to retain them with this relationship marketing training
Digital Download Available.
STOP ... Drowning in Debt
Learn the secrets to living debt-free once and for all with this get out of debt book!
Safety and Security Begins at the Front Desk
Be prepared to handle emergencies, threats and unexpected situations
Live at 1:00 pm on March 04, 2020 or Digital Download Available.
Sales and Use Tax Answer Book
Key reference guide to stay up-to-date on the most important tax issues!
Sales and Use Tax Combo Offer
Key reference guide to stay up-to-date on the most important tax issues
Secrets of Power Negotiating
You can get anything you want
Self-Discipline And Emotional Control
How to stay calm and productive under pressure
Self-Esteem And Peak Performance
Discover how to live life with energy and optimism, while feeling good about yourself and others
Self-Esteem for Women
How to increase your self-worth, self-respect and life satisfaction
Sexual Harassment: Understand, Prevent, Respond
Understand, Prevent, Respond
Simple Scripts for Problems at Work
Have you ever been caught off-guard by an angry customer, impatient boss, or chatty coworker?
Simple Scripts for Problems at Work
Learn to effectively communicate with troublesome coworkers, bosses and clients, and counter criticism with professionalism
Digital Download Available.
Simple Scripts to Say "No" Without Guilt
Have you ever had trouble saying "no" to the requests of a demanding boss, needy coworker, clingy friend, impulsive spouse, or whiny child?
Social Media Privacy and Security in the Medical Profession
Maintain HIPAA compliance, social media policy and minimize the risk of privacy violations in the ever-changing technological world.
Digital Download Available.
Strategic Problem Solving for Better Decision Making
Improve your analytical abilities and critical thought with this problem solving skills training
Digital Download Available.
Stress Management For Women
Learn how to beat stress-caused tension, frustration, and fatigue, while changing forever the way you manage your active and demanding life!
Stress Management for Women
Learn how to beat stress-caused tension, frustration and fatigue — and change forever the way you manage your active, vigorous agenda
Digital Download Available.
Stress-Free Event Planning
Simple ways to stay organized, on budget and on schedule to deliver a successful event every time
Digital Download Available.
Successful Email Marketing
Best practices to communicate with customers and remain CAN-SPAM compliant
Digital Download Available.
Successful Employee Onboarding
Ensure new employees feel welcome and prepared
Digital Download Available.
Successful Selling in Today's Economy
How to stand out from the crowd and close the deal (Pre-recorded Webinar)
Digital Download Available.
Survive the 10 Toughest Conversations Every Supervisor Dreads
Learn how to easily discuss challenging issues with any employee
Digital Download Available.
Take Control of Projects and Priorities to Meet Your Deadlines
How to cut through the chaos and stop working in crisis mode — once and for all
Digital Download Available.
Taking Control of Your Workday
How to achieve more in less time — with less stress
Talent Management: Tips, Tricks & the Latest Trends
Learn the ins and outs of talent management with this training
Digital Download Available.
Telecare®: How To Provide Exceptional Customer Service Over the Phone
How to provide exceptional customer service over the phone
Templates 5-Pack
Simple solutions to help you increase efficiency and simplify your workday
Templates for Today's Time-Crunched Professional
Improve efficiency with time management training
The 9 Deadliest Sins of Communication
Learn to prevent breakdowns that can strain relationships, hinder teamwork, and bring productivity to a standstill
The Affordable Care Act for HR
Utilize our affordable care act training to keep up to date on how healthcare changes impact your company.
Digital Download Available.
The B2B Social Media Book
Become a marketing superstar by generating leads with blogging, LinkedIn®, Twitter®, Facebook®, email and more
The Dash - Book (qty 1 - 10)
Making a Difference in Your Life.
The Dos & Don'ts of Records Retention and Destruction
Critical information on what to keep, what to eliminate and ways to avoid legal risk
Digital Download Available.
The Exceptional Receptionist
Polish your image, perfect your telephone skills and increase your value to your organization
The Fundamentals of Cash Flow Forecasting
Implement a proven process for maintaining efficient, accurate and reliable projections to make better business decisions
Digital Download Available.
The Grammar Reference Guide
A grammar book full must-know guidelines for mistake-free communication
The New Psychology of Achievement
Breakthrough strategies for success and happiness in the 21st century
The New Relationship Strategies
Using the Platinum Rule to Create Instant Rapport
The Power of Simplicity
Learn how to lead a happy, balanced life
The Secrets of Successful Blogs
How to increase your online presence and credibility in the blogosphere
Digital Download Available.
The Secrets of Successful Time Management
Discover strategies and solutions for minimizing distractions, maximizing your effectiveness and making it all work
Digital Download Available.
Tips, Tricks and Techniques for Salesforce® Administrators
Learn to make the most of your organization's customer data with this Salesforce admin training
Digital Download Available.
Transitioning from Staff to Supervisor
Meet the challenges of your new leadership role with confidence, self-assurance and professionalism
Digital Download Available.
Travel Pay & FLSA Compliance 2020
Understand how and when to compensate an employee for travel time
Digital Download Available.
UCC Article 9 Update
Stay in compliance & be prepared for upcoming changes
Digital Download Available.
Ultimate Employer
Learn everything you need to easily manage your workforce with this HR training
Ultimate Stephen Covey Series: 15th Anniversary Package
A motivational and leadership training course designed to inspire success
Unlocking 2010- Step-Up Your Skills Package
Master your computer skills while you save $100, purchase all 5 for only $249
Unlocking the Secrets of Microsoft® Excel® Tutorial (2007,2010,2013,2016)
3 interactive tutorials designed to take you from beginner to advanced!
Unlocking the Secrets of Microsoft® Office Training Suite (2010,2013,2016)
Interactive Training
Unlocking the Secrets of Microsoft® Access® Tutorial (2010,2013,2016)
Interactive tutorials designed to take you from beginner to expert
Unlocking the Secrets of Microsoft® Excel® Formulas (2007 & 2010)
Fundamental formulas that everyone needs
Unlocking the Secrets of Microsoft® Office Macros (2007 & 2010)
Reduce errors, automate tedious tasks, and get more done in less time
Unlocking the Secrets of Microsoft Excel 2007 Shortcuts, Tips, & Tricks
Simple steps to Excel's most powerful, time-saving features!
Unlocking the Secrets of Microsoft Excel 2010 Charts
Convert overwhelming data into easily understood graphics
Unlocking the Secrets of Microsoft Excel 2010 Pivot Tables & Data Analysis
Easily convert overwhelming data into conclusive reports for critical decision-making
Unlocking the Secrets of Microsoft Office 2010 Shortcuts
Simple steps to the most powerful, time-saving shortcuts in Microsoft Office!
Unlocking the Secrets of Microsoft® Outlook® Tutorial (2007,2010,2013,2016)
Interactive Tutorials
Unlocking the Secrets of Microsoft® PowerPoint® Tutorial (2010,2013,2016)
Interactive Tutorials
Unlocking the Secrets of Microsoft® Word Tutorial (2010,2013,2016)
Interactive tutorials designed to take you from beginner to expert
Upsell With Confidence
Add value to your sales without scaring off customers
Digital Download Available.
What NOT to Say to Your Customers
Effective tips and tricks to improve customer relationships
Digital Download Available.
What Successful Leaders Do Every Day
Unlock your potential with this leadership training to be the best leader you can be.
Digital Download Available.
Workers' Comp
Understand the complexities of these guidelines to successfully implement best practices and cost-cutting strategies.
Digital Download Available.
Write Powerful Copy for the Web and More
Turn your target customers into buyers.
Digital Download Available.
You Are More Than Enough
Discover your purpose... Live with passion... Experience the power…