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Live Online Seminars

Onsites (In-person or online)

A Crash Course for the First-Time Manager or Supervisor

A Crash Course for the First-Time Manager or Supervisor

Effectively communicate, delegate and manage priorities to achieve management success

Advanced Microsoft<small><sup>®</sup></small> Excel<small><sup>®</sup></small>-Macros, PivotTables, Charts and More

Advanced Microsoft® Excel®-Macros, PivotTables, Charts and More

Understand and unleash the power of Excel's most complex capabilities

Business Skills for the Digitally Driven Workforce

Business Skills for the Digitally Driven Workforce

If you're more comfortable communicating with your computer than your co-worker, this course is for you

Business Writing for Results

Business Writing for Results

Writing techniques for everyday business communications

CAL/OSHA 30-Hour Compliance Course (5-day)

CAL/OSHA 30-Hour Compliance Course (5-day)

Earn your 30-hour Cal/OSHA course completion card with 5 days of in-depth training.

COVID Workplace Safety

COVID Workplace Safety

Why (and how) every organization needs to be OSHA compliant to reduce liability

Cal/OSHA Compliance

Cal/OSHA Compliance

Understanding, interpreting and complying with the California Standards

Cash Flow Forecasting for Small and Medium-Sized Businesses

Cash Flow Forecasting for Small and Medium-Sized Businesses

An interactive learning session on predicting and managing cash flow within your organization

Collections Law

Collections Law

Ensure your organization is legally compliant — and collect money quickly and easily

Comprehensive Guide to Human Resource Management (2-Day)

Comprehensive Guide to Human Resource Management (2-Day)

From legal hassles to interpersonal disputes, benefits to compensation issues, master the many diverse components of successful Human Resources management

Creative Leadership

Creative Leadership

Motivate and re-energize your team with creative leadership training: develop an environment of creativity and collaboration

Criticism & Discipline Skills for Managers and Supervisors

Criticism & Discipline Skills for Managers and Supervisors

Learn proven ways managers can bring about positive change in people with employee discipline training – without incurring resentment, making enemies or destroying relationships

Customer Service Strategies for Business and Venues Amid COVID-19

Customer Service Strategies for Business and Venues Amid COVID-19

Discussing customer service, consumer safety and changing guidelines

Dealing with Difficult Customers During COVID-19

Dealing with Difficult Customers During COVID-19

How to avoid and defuse charged situations to keep your employees, customers and organization safe

Dealing with Difficult People

Dealing with Difficult People

Strategies, tips and techniques for fighting frustration in the workplace

Developing Emotional Intelligence

Developing Emotional Intelligence

Learn how to interact, communicate and collaborate successfully with all types of people

Employment Law

Employment Law

Stay up-to-date and compliant with the latest in FMLA, ADA, EEO and more

Employment Laws All Managers Need to Know

Employment Laws All Managers Need to Know

Keep your company out of legal trouble and confidently manage employees under today’s ever-changing laws

FMLA Compliance

FMLA Compliance

Avoid costly mistakes from ever-changing legal requirements of the FMLA

Facilities Management - A 2-Day Comprehensive Course

Facilities Management - A 2-Day Comprehensive Course

Learn the techniques used by leading facility managers to create a safe, cost-effective and employee-friendly environment

Front Desk Safety & Security

Front Desk Safety & Security

Prevent workplace violence, handle emergencies and be prepared for any situation

HIPAA Compliance for Healthcare Professionals

HIPAA Compliance for Healthcare Professionals

Learn the latest HIPAA Privacy and Security rules governing electronic record keeping and patient privacy

HR's Role in COVID-19, How Human Resources is Establishing the New Normal

HR's Role in COVID-19, How Human Resources is Establishing the New Normal

An interactive learning session on how HR is navigating a pandemic and return to work

Hiring Practices to Ensure Diversity and Inclusion

Hiring Practices to Ensure Diversity and Inclusion

Policies, procedures and onboarding

How Managers Become Great Leaders

How Managers Become Great Leaders

Develop forward-thinking leadership qualities to take you and your team to the next level!

How Teachers Can Instruct and Engage Students with Online Learning

How Teachers Can Instruct and Engage Students with Online Learning

An interactive learning session for educators and administrators responsible for developing, presenting and teaching online classes

How To Create Powerful Excel Dashboards

How To Create Powerful Excel Dashboards

An interactive learning session for intermediate Excel users

How to Avoid Top Selling Mistakes

How to Avoid Top Selling Mistakes

An interactive learning session to help sales reps overcome objections and close

How to Bargain & Negotiate with Vendors and Suppliers

How to Bargain & Negotiate with Vendors and Suppliers

Tools, tactics and techniques to get the terms, prices and conditions you want

How to Become a Great Communicator

How to Become a Great Communicator

Strategies to sell yourself and your ideas, and learn to communicate with anyone in any situation

How to Deliver Engaging and Interactive Online Training

How to Deliver Engaging and Interactive Online Training

An interactive learning session on how to keep participants informed, learning and communicating during an online training event

How to Deliver Exceptional Customer Service

How to Deliver Exceptional Customer Service

A dynamic seminar that's a must-attend for everyone who communicates with customers

How to Manage & Organize Accounts Payable

How to Manage & Organize Accounts Payable

Gain control of your accounts payable process with these powerful strategies, tips and techniques

How to Supervise Bad Attitudes and Negative Behaviors

How to Supervise Bad Attitudes and Negative Behaviors

Effective management techniques that result in positive performance

How to Supervise People

How to Supervise People

Required skills every leader must have

How to Use QuickBooks<small><sup>®</sup></small>

How to Use QuickBooks®

Establishing a Chart of Accounts, Payables and Receivables, Inventory Management, Taxes and Audits, Custom Reporting and more

Human Resources for Anyone with Newly Assigned HR Responsibilities

Human Resources for Anyone with Newly Assigned HR Responsibilities

A crash course covering key issues, basic laws and best practices

Human Resources for Anyone with Newly Assigned HR Responsibilities,Abridged

Human Resources for Anyone with Newly Assigned HR Responsibilities,Abridged

A crash course covering key issues, basic laws and best practices

Leadership & Management Skills for Women

Leadership & Management Skills for Women

Discover fresh ideas and new techniques to influence, motivate and mentor others

Leadership & Management Skills for Women, Abridged

Leadership & Management Skills for Women, Abridged

Discover fresh ideas and new techniques to influence, motivate and mentor others

Leadership, Team-Building & Coaching Skills for Supervisors, Abridged

Leadership, Team-Building & Coaching Skills for Supervisors, Abridged

Gain winning strategies for leading your team to excellence

Leadership, Team-Building and Coaching Skills for Managers and Supervisors

Leadership, Team-Building and Coaching Skills for Managers and Supervisors

Gain winning strategies for leading your team to excellence

Management & Leadership Skills for New Managers and Supervisors (2-Day)

Management & Leadership Skills for New Managers and Supervisors (2-Day)

A two-day comprehensive seminar providing essential skills critical to every new manager or supervisor

Management Skills for Secretaries, Support Staff & Admin. Assistants

Management Skills for Secretaries, Support Staff & Admin. Assistants

Learn to make decisions with confidence, and manage people, projects and time effectively

Managing Emotions Under Pressure

Managing Emotions Under Pressure

How to stay calm and productive in any situation

Managing Emotions Under Pressure, Abridged

Managing Emotions Under Pressure, Abridged

How to stay calm and productive in any situation

Managing Multiple Priorities, Projects and Deadlines

Managing Multiple Priorities, Projects and Deadlines

Gain control over time, tasks and priorities

Managing Virtual Employees

Managing Virtual Employees

An interactive learning session on leading remote employees and teams

Managing with Assertive Confidence

Managing with Assertive Confidence

Learn to take charge and get the job done ... and earn respect, loyalty and admiration along the way

Maximizing Productivity with Microsoft<small><sup>®</sup></small> Teams

Maximizing Productivity with Microsoft® Teams

Exploring connectivity and collaboration

Microsoft<small><sup>®</sup></small> Access<small><sup>®</sup></small> - Database Design, Queries and Reports

Microsoft® Access® - Database Design, Queries and Reports

You don’t have to be a database expert to take advantage of the impressive functionality of this program

Microsoft<small><sup>®</sup></small> Excel <small><sup>®</sup></small> Basics, Abridged

Microsoft® Excel ® Basics, Abridged

Gain winning strategies for leading your team to excellence 

Microsoft<small><sup>®</sup></small> Excel<small><sup>®</sup></small> Basics

Microsoft® Excel® Basics

Become a confident, capable Excel user with this customized training!

Microsoft<small><sup>®</sup></small> Excel<small><sup>®</sup></small>: Beyond the Basics

Microsoft® Excel®: Beyond the Basics

An accelerated one-day workshop to make you a Microsoft Excel pro!

Mistake-Free Grammar & Proofreading

Mistake-Free Grammar & Proofreading

Get a firm grip on grammar rules, learn to proofread with perfection — and enjoy yourself in the process

OSHA Compliance

OSHA Compliance

Keep your workplace safe and stay fully compliant with OSHA's ever-changing regulations

OSHA Compliance for Healthcare Professionals

OSHA Compliance for Healthcare Professionals

Stay up-to-date on the latest regulations for bloodborne pathogen exposure, needlesticks, sharps disposal and more

One-Person HR Department

One-Person HR Department

What you need to know and how to get it all done

Overcoming Negativity

Overcoming Negativity

Detox your workplace and create a positive culture

Payroll Law

Payroll Law

Protect your company from costly mistakes and legal blunders

Project Management Workshop

Project Management Workshop

Guaranteed to help you complete your projects on time, on budget and on target

Sales & Use Tax Workshop

Sales & Use Tax Workshop

Cut time, save money and avoid legal hassles while keeping your bottom line accurate

Succeeding as an Administrative Professional

Succeeding as an Administrative Professional

Learn to manage people, problems and priorities and become The Exceptional Assistant®

The Conference for Administrative Assistants

The Conference for Administrative Assistants

Hundreds of practical ideas, solutions and strategies for reaching your peak success level

The Controller's Workshop

The Controller's Workshop

Gain control of costs and accurately analyze your organization's financial performance

The Essentials of HR Law

The Essentials of HR Law

Don't put your organization at risk — make sure every step you take is legally sound and compliant

The Exceptional Team Leader

The Exceptional Team Leader

Strategies to motivate and coach your team to success

The Indispensable Office Manager

The Indispensable Office Manager

Solve competing priorities, defuse tense situations and improve office efficiency

The Social Media Marketing Conference

The Social Media Marketing Conference

Building platforms and expanding reach

Timely HR Issues - Harassment, Marijuana, Employment / COVID Laws and More

Timely HR Issues - Harassment, Marijuana, Employment / COVID Laws and More

Equip your HR department with knowledge on the most important issues for 2020

Training the Trainer

Training the Trainer

The best ideas and the latest training "intelligence" from the nation's top training company

Transitioning to Supervisor

Transitioning to Supervisor

Successfully adjust to the changing expectations of your boss, peers and subordinates

Understanding and Developing Cultural Diversity

Understanding and Developing Cultural Diversity

An exercise in cultural awareness for you and your organization

Workers' Comp

Workers' Comp

Understand the complexities of these guidelines and how they interact with ADA and FMLA law

Webinars

2012 Email Marketing Trends and Truths

2012 Email Marketing Trends and Truths

Better achieve your marketing objectives with this email marketing training course

Digital Download Available.

5 Steps for Awesome Lead Generation

5 Steps for Awesome Lead Generation

Grow your business using proven sales tactics

Digital Download Available.

60 Minutes of Access Secrets

60 Minutes of Access Secrets

Time-saving techniques and simple survival skills to help you wade through your data.

Digital Download Available.

60 Minutes of Adobe<small><sup>&reg;</sup></small> Acrobat<small><sup>&reg;</sup></small> Secrets

60 Minutes of Adobe® Acrobat® Secrets

Discover must-have tips and techniques for creating, managing and manipulating PDFs

Digital Download Available.

60 Minutes of Excel 2013 Secrets

60 Minutes of Excel 2013 Secrets

Stay up to date with the newest features and more in this Excel 2013 training

Digital Download Available.

60 Minutes of Excel Secrets

60 Minutes of Excel Secrets

Learn to customize, organize and format your spreadsheets with ease

Digital Download Available.

60 Minutes of Outlook<small><sup>&reg;</sup></small> Secrets

60 Minutes of Outlook® Secrets

Beyond email and calendar — Discover how to customize, organize and get the most out of Outlook

Digital Download Available.

60 Minutes of Outlook<small><sup>&reg;</sup></small> Secrets 2013

60 Minutes of Outlook® Secrets 2013

Digital Download Available.

60 Minutes of Photoshop Secrets

60 Minutes of Photoshop Secrets

Learn to easily manipulate, enhance and transform images in just a few clicks

Digital Download Available.

60 Minutes of PowerPoint<small><sup>&reg;</sup></small> Secrets

60 Minutes of PowerPoint® Secrets

Learn the tips and tricks you need to quickly create clear, concise presentations every time

Live at 1:00 pm on November 12, 2020 or Digital Download Available.

60 Secrets to Successful Employee Orientation

60 Secrets to Successful Employee Orientation

Smoothly transition new employees to ensure they're comfortable, motivated and ready to work

Digital Download Available.

A Post COVID-19 World

A Post COVID-19 World

Digital Download Available.

Accounting Ethics & Integrity

Accounting Ethics & Integrity

Digital Download Available.

Active Listening Skills to Improve Communication

Active Listening Skills to Improve Communication

Discover how to be an effective listener with this active listening training (Pre-recorded Webinar)

Digital Download Available.

Advanced Excel<small><sup>&reg;</sup></small> Tips for the Power User

Advanced Excel® Tips for the Power User

Master Excel and its most complex and intimidating features to simplify data manipulation and analysis

Digital Download Available.

Advanced Tips and Techniques for Microsoft Word Users

Advanced Tips and Techniques for Microsoft Word Users

Beyond word processing — Master Word's most advanced and unique features to maximize the power of this popular program

Digital Download Available.

Assertive Communication Skills for Managers

Assertive Communication Skills for Managers

Gain the credibility and respect you deserve — and get the positive results you want

Digital Download Available.

Assertiveness Skills for the Receptionist

Assertiveness Skills for the Receptionist

Learn the skills to gain power and effectiveness

Digital Download Available.

Audit Report Writing for Internal Auditors

Audit Report Writing for Internal Auditors

Create easily understood reports to motivate management

Digital Download Available.

Avoid the Top Mistakes Sales Reps Make

Avoid the Top Mistakes Sales Reps Make

Don't let the basic blunders ruin your commission

Digital Download Available.

Bad E-mail Habits: What Message Are You Sending?

Bad E-mail Habits: What Message Are You Sending?

Eliminate embarrassing mistakes that damage your organization's credibility.

Digital Download Available.

Bankruptcy Law for Collection Professionals

Bankruptcy Law for Collection Professionals

Know your rights as a creditor

Digital Download Available.

Behavioral Based Interviewing

Behavioral Based Interviewing

Improve your chances of hiring the right person with this behavioral interviewing training

Digital Download Available.

Bookkeeping Basics

Bookkeeping Basics

Prepare for end of month close

Digital Download Available.

Budget Management

Budget Management

Monitor your finances to effectively guide business decisions

Digital Download Available.

Building Teamwork One Individual at a Time

Building Teamwork One Individual at a Time

Create a collaborative, cooperative environment, and ensure that every team member contributes to group success

Digital Download Available.

Bullying!  What School Administrators Need to Know

Bullying! What School Administrators Need to Know

Keep your students safe!

Digital Download Available.

Business Writing and Editing for Professionals

Business Writing and Editing for Professionals

Best practices for keeping your business communications and correspondence professional, on point and error-free

Live at 1:00 pm on October 15, 2020 or Digital Download Available.

Cash Flow Projections & Critical Business Planning Considerations

Cash Flow Projections & Critical Business Planning Considerations

Live at 1:00 pm on October 20, 2020 or Digital Download Available.

Coaching Skills - Beyond Basic Supervision

Coaching Skills - Beyond Basic Supervision

Develop skills to help your team grow and evolve with this coaching skills training

Digital Download Available.

Conduct Effective Interviews and Hire the Right People

Conduct Effective Interviews and Hire the Right People

How to quickly weed through applications, ask the right questions and take the fear out of your hiring decisions

Digital Download Available.

Conduct Successful Online Meetings

Conduct Successful Online Meetings

Digital Download Available.

Confronting Workplace Conflict

Confronting Workplace Conflict

How to understand and neutralize toxic people and impossible situations

Live at 1:00 pm on November 10, 2020 or Digital Download Available.

Control Chaos and Clear out the Clutter

Control Chaos and Clear out the Clutter

Simple routines to get organized at work

Digital Download Available.

Creating Leads Through Social Media

Creating Leads Through Social Media

Successfully turn social media sites into platforms for reaching potential clients

Digital Download Available.

Creative Ways to Reward and Motivate Employees

Creative Ways to Reward and Motivate Employees

Encourage strong employee performance with simple low-cost and no-cost rewards

Digital Download Available.

Dealing with Difficult Patients

Dealing with Difficult Patients

How to communicate and manage confrontation safely and effectively in the healthcare profession

Digital Download Available.

Disability Plan Administration- Minimize the Risk of Litigation

Disability Plan Administration- Minimize the Risk of Litigation

Administer a disability plan in your organization and avoid legal pitfalls

Digital Download Available.

Easy E-Newsletters

Easy E-Newsletters

Twelve simple solutions for saving time, reducing stress and creating compelling eNewsletters

Digital Download Available.

Easy and Effective Debt Collection Strategies

Easy and Effective Debt Collection Strategies

Collect what's owed to you legally, fairly and promptly for immediate results

Digital Download Available.

Effective & Efficient Project Management Skills for Anyone

Effective & Efficient Project Management Skills for Anyone

Define, direct and control your projects with this project management basics training

Digital Download Available.

Effective Email & Memo Writing for Paralegals

Effective Email & Memo Writing for Paralegals

Convey your message clearly and concisely

Digital Download Available.

Effective Inventory Management

Effective Inventory Management

Develop a streamlined method for producing efficient cycle counts, tightening logistics and cutting costs

Live at 1:00 pm on September 29, 2020 or Digital Download Available.

Effective Techniques for Dealing with Difficult Customers

Effective Techniques for Dealing with Difficult Customers

How to resolve complaints quickly, gain greater customer satisfaction and end every encounter on a positive note!

Digital Download Available.

Effective Telephone Communication Skills for Receptionists

Effective Telephone Communication Skills for Receptionists

Build a better foundation for a great customer experience

Digital Download Available.

Electronic Record Keeping for HR Professionals

Electronic Record Keeping for HR Professionals

Smoothly transition your organization's personnel documents into a secure and organized electronic environment

Digital Download Available.

Eliminate the Confusion of FMLA

Eliminate the Confusion of FMLA

Understand the complexities of FMLA and be confident that your organization is prepared and compliant

Live at 1:00 pm on November 18, 2020 or Digital Download Available.

Emotional Intelligence: The Keys to Working More Effectively with Others

Emotional Intelligence: The Keys to Working More Effectively with Others

How to eliminate the stress and frustration that comes from miscommunications and misunderstandings.

Digital Download Available.

Essential Tips to Coordinate Email Marketing and Social Media

Essential Tips to Coordinate Email Marketing and Social Media

Learn how to leverage your social media marketing to help your email marketing with this training

Digital Download Available.

Excel<small><sup>&reg;</sup></small> Dashboard 101

Excel® Dashboard 101

Take raw data and make it presentable with this Excel dashboard training

Digital Download Available.

Excel<small><sup>&reg;</sup></small> Dashboard 201: Designing Dynamic Dashboards

Excel® Dashboard 201: Designing Dynamic Dashboards

Design Excel VBA dashboards and impress your boss and coworkers

Digital Download Available.

Exempt vs. Nonexempt: How to Find and Fix Misclassification Mistakes

Exempt vs. Nonexempt: How to Find and Fix Misclassification Mistakes

Ensure misclassifying employees is not a problem at your company

Digital Download Available.

Form 941 and COVID-19 Related Tax Credits

Form 941 and COVID-19 Related Tax Credits

Live at 1:00 pm on October 28, 2020 or Digital Download Available.

Form W-9: Payee Identification and Tax Determination

Form W-9: Payee Identification and Tax Determination

Do you have questions about the W9 form process? Attend this webinar and learn the right information to gather so you don't get a call from the IRS.

Digital Download Available.

Fred Pryor on Leadership

Fred Pryor on Leadership

The respected author, manager, and founder of Fred Pryor Seminars shares his insights and ideas on "How to Become a Great Leader".

Digital Download Available.

Getting Past the Gatekeeper

Getting Past the Gatekeeper

Successfully get your sales pitch to the decision maker

Digital Download Available.

Getting Started in Content Marketing

Getting Started in Content Marketing

Learn to attract customers and influence their decision making with this content marketing training

Digital Download Available.

Great Grammar and Painless Proofreading

Great Grammar and Painless Proofreading

Get a firm grip on grammar rules and learn to proofread with confidence and efficiency

Digital Download Available.

Great Layout & Design: Tips, Tricks and the Latest Trends

Great Layout & Design: Tips, Tricks and the Latest Trends

Create eye-catching newsletters, presentations, brochures, ads, fliers and more — with little or no graphic design training

Digital Download Available.

HR, Title VII Laws and Virtual Meetings

HR, Title VII Laws and Virtual Meetings

Digital Download Available.

HTML Basics

HTML Basics

Gain a working knowledge of Web page structure and formatting in this powerful course for beginners!

Live at 1:00 pm on November 19, 2020 or Digital Download Available.

HTML: Beyond the Basics

HTML: Beyond the Basics

Take your HTML skills to the next level with this online HTML training

Digital Download Available.

Handling Complaints in the Medical Profession

Handling Complaints in the Medical Profession

Deal with difficult patient requests, complaints and protests in your medical office

Digital Download Available.

How to Avoid the Most Common Mistakes New Managers Make

How to Avoid the Most Common Mistakes New Managers Make

Learn to establish credibility, gain respect and get employees on board in your new leadership role

Digital Download Available.

How to Bargain Better with Vendors and Suppliers

How to Bargain Better with Vendors and Suppliers

Discover smart strategies and powerful tactics to negotiate the deals and terms you want with vendor negotiation

Digital Download Available.

How to Clearly Communicate Employee Benefits

How to Clearly Communicate Employee Benefits

Ensure your employee benefits program is understood, utilized and valued within your organization.

Digital Download Available.

How to Conduct Competitor Research

How to Conduct Competitor Research

Strategically use online resources to expose the competition's capabilities and reveal their weaknesses

Digital Download Available.

How to Deal with Negativity in the Workplace

How to Deal with Negativity in the Workplace

Create a positive, productive work environment by preventing bad attitudes and negative situations from disrupting your team's performance

Digital Download Available.

How to Deliver Effective Online Customer Support

How to Deliver Effective Online Customer Support

Communicate positively and professionally

Digital Download Available.

How to Effectively Employ Online Training

How to Effectively Employ Online Training

Learn strategies for delivering effective online training that keeps learners engaged, regardless of their location

Digital Download Available.

How to Handle Politically Charged Situations at Work

How to Handle Politically Charged Situations at Work

Addressing freedom of speech, Protected Concerted Activity, the NLRA and more

Live at 1:00 pm on October 22, 2020 or Digital Download Available.

How to Handle the Management Problems of a Technical Specialist

How to Handle the Management Problems of a Technical Specialist

Successfully supervise people and projects with effective delegation and clear communication with this technical management training.

Digital Download Available.

How to Lead a Customer Service Team

How to Lead a Customer Service Team

Empower your team to provide the best service possible with this customer service training

Digital Download Available.

How to Make Meetings Produce

How to Make Meetings Produce

Stay on task, on topic and on time to eliminate meeting mayhem. (Pre-recorded Webinar)

Digital Download Available.

How to Manage Emotions in the Workplace

How to Manage Emotions in the Workplace

Anticipate conflict, minimize tension and thrive under pressure

Digital Download Available.

How to Manage Workplace Violence & Bullying - for Manager and Supervisors

How to Manage Workplace Violence & Bullying - for Manager and Supervisors

Learn how to deal with bullying and violence in your workplace with this training

Digital Download Available.

How to Manage, Train, and Motivate the Change-Resistant Employee

How to Manage, Train, and Motivate the Change-Resistant Employee

Employee motivation training to gain buy-in and cooperation … from even your most reluctant team members

Digital Download Available.

How to Overcome Disruptive Workstyle Differences

How to Overcome Disruptive Workstyle Differences

Break down barriers to communicate, cooperate and collaborate with all types of people — even those who drive you crazy

Digital Download Available.

How to Read and Understand Financial Statements

How to Read and Understand Financial Statements

Critical information for every non-financial professional

Digital Download Available.

How to Read, Interpret and Troubleshoot Contracts

How to Read, Interpret and Troubleshoot Contracts

Learn to quickly identify obligations, evaluate risks and protect your organization's interests

Live at 1:00 pm on October 14, 2020 or Digital Download Available.

How to Reduce Missed Medical Appointments

How to Reduce Missed Medical Appointments

Techniques to lower the amount of no-shows at your healthcare organization

Digital Download Available.

How to Resolve Customer Complaints on the Spot

How to Resolve Customer Complaints on the Spot

Learn how to handle objections, defuse confrontations and create win-win situations

Live at 1:00 pm on November 04, 2020 or Digital Download Available.

How to Resolve Government Customer Complaints

How to Resolve Government Customer Complaints

Maintain good relations with your government customers and keep them happy with great service

Digital Download Available.

How to Set Expectations for Remote Employees

How to Set Expectations for Remote Employees

Digital Download Available.

How to Succeed as a One-Person HR Department

How to Succeed as a One-Person HR Department

Discover expert strategies to balance your workload, address employee issues and project a positive image for your organization

Digital Download Available.

How to Supervise Bad Attitudes & Negative Behaviors

How to Supervise Bad Attitudes & Negative Behaviors

Learn how to transform toxic employees into positive performers

Digital Download Available.

How to Supervise Off-Site Employees

How to Supervise Off-Site Employees

Critical skills every manager needs to communicate effectively, resolve conflict and maintain high productivity

Digital Download Available.

How to Understand and Administer a Budget

How to Understand and Administer a Budget

Become a better bottom-line manager by finding problems, identifying trends and discovering opportunities within your budget

Digital Download Available.

How to Write Comprehensive Policies and Procedures

How to Write Comprehensive Policies and Procedures

Discover the best methods for producing effective and legally sound documentation

Digital Download Available.

How to be a Super Sales Coach

How to be a Super Sales Coach

Expert techniques to help your sales team reach their highest potential

Digital Download Available.

I-9 & Immigration Law Compliance 2020

I-9 & Immigration Law Compliance 2020

Critical updates on employment eligibility verification, documentation and recordkeeping to minimize legal risk.

Digital Download Available.

IRS 1099 Update

IRS 1099 Update

Avoid penalties and ensure you're up to date on new regulations

Live at 1:00 pm on November 17, 2020 or Digital Download Available.

IT Help Desk Management

IT Help Desk Management

Learn proven techniques for prioritizing projects, managing costs, and handling people — and problems — with ease

Digital Download Available.

Improve Your Employee Engagement Plan

Improve Your Employee Engagement Plan

Improve employee retention, increase profits, reduce absenteeism and elevate customer satisfaction

Digital Download Available.

Improve Your Memory, Improve Your Productivity

Improve Your Memory, Improve Your Productivity

Tips, techniques and exercises to remember names, recall numbers and retrieve critical business information on demand

Digital Download Available.

Inbound Email Strategies to Improve Customer Satisfaction

Inbound Email Strategies to Improve Customer Satisfaction

Leverage your customer service email communication in increase their satisfaction

Digital Download Available.

Increasing Search Engine Optimization

Increasing Search Engine Optimization

This SEO training workshop will teach you how to drive traffic to your website, blog and other online marketing channels

Digital Download Available.

Keys to Successful IT Project Management

Keys to Successful IT Project Management

Plan, execute and deliver complex IT projects on time and on budget

Digital Download Available.

Leading Business in Times of Crisis

Leading Business in Times of Crisis

Digital Download Available.

Leading in Times of Downsizing

Leading in Times of Downsizing

Digital Download Available.

Legally Terminate Employees: 10 Critical Things You Must Know

Legally Terminate Employees: 10 Critical Things You Must Know

Understand your rights and responsibilities when eliminating problem employees

Digital Download Available.

Leveraging LinkedIn to Increase Sales

Leveraging LinkedIn to Increase Sales

Digital Download Available.

Make IT Documentation Less Painful

Make IT Documentation Less Painful

Take simple steps to accurately and efficiently document your programming and code

Digital Download Available.

Making Change Work

Making Change Work

Take the fear and anxiety out of change and transform it into positive energy that generates unlimited opportunities for success. (Pre-recorded Audio Conference)

Digital Download Available.

Making the Most of Crystal Reports

Making the Most of Crystal Reports

Discover strategies for quickly configuring your data to produce high-impact reports for any end user

Digital Download Available.

Making the Transition from Staff to Supervisor for Nurses

Making the Transition from Staff to Supervisor for Nurses

Make a smooth transition from nurse to manager

Digital Download Available.

Managing Multiple Priorities for the Front Desk

Managing Multiple Priorities for the Front Desk

Learn to manage your time and priorities with this front desk training

Digital Download Available.

Managing Remote Employees - Virtual & Mobile Employees

Managing Remote Employees - Virtual & Mobile Employees

Live at 1:00 pm on November 13, 2020 or Digital Download Available.

Managing the Front Desk

Managing the Front Desk

Surefire techniques and best practices to make your front desk job easier.

Live at 1:00 pm on October 21, 2020 or Digital Download Available.

Medical Marijuana in the Workplace: HR Policies & Guidelines

Medical Marijuana in the Workplace: HR Policies & Guidelines

Learn how medical marijuana impacts employment law at your organization

Digital Download Available.

Medical OSHA Compliance 2020

Medical OSHA Compliance 2020

Digital Download Available.

Medical Records and Patient Information Distribution

Medical Records and Patient Information Distribution

Protect your patients and your organization by confidently and legally responding to requests for patient information

Digital Download Available.

Microsoft Access Queries Made Easy

Microsoft Access Queries Made Easy

Create, edit and perform customized searches to get the data you need in no time

Digital Download Available.

Microsoft Excel Charts and Graphs Made Easy

Microsoft Excel Charts and Graphs Made Easy

Maximize the benefits of these powerful tools to present data and communicate results with ease

Digital Download Available.

Microsoft Excel Made Easy

Microsoft Excel Made Easy

Get familiar with the basics: functions, formulas, commands and more

Digital Download Available.

Microsoft<small><sup>&reg;</sup></small>  Excel<small><sup>&reg;</sup></small> Formulas Made Easy

Microsoft® Excel® Formulas Made Easy

Easily automate calculations and tasks to increase efficiency with basic and advanced Excel formulas

Digital Download Available.

Microsoft<small><sup>&reg;</sup></small> Access<small><sup>&reg;</sup></small> Forms & Reporting Made Easy

Microsoft® Access® Forms & Reporting Made Easy

Learn how to modify records in your database and produce professionally formatted reports that summarize data in a snap

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Microsoft<small><sup>&reg;</sup></small> Excel<small><sup>&reg;</sup></small> Forms & Reporting Made Easy

Microsoft® Excel® Forms & Reporting Made Easy

Discover the power of the developer tab and present your data more effectively by creating dynamic forms and reports

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Microsoft<small><sup>&reg;</sup></small> Excel<small><sup>&reg;</sup></small> Macros Made Easy

Microsoft® Excel® Macros Made Easy

Learn how to create and customize macros to reduce errors and automate everyday tasks.

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Microsoft<small><sup>&reg;</sup></small> Excel<small><sup>&reg;</sup></small> Macros for Finance Professionals

Microsoft® Excel® Macros for Finance Professionals

Take the mystery out of macros and unleash the power of Microsoft Excel

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Microsoft<small><sup>&reg;</sup></small> Excel<small><sup>&reg;</sup></small> PivotTables Made Easy

Microsoft® Excel® PivotTables Made Easy

Basic PivotTable training for beginners

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Microsoft<small><sup>&reg;</sup></small> Excel<small><sup>&reg;</sup></small> PivotTables Made Easy 2013

Microsoft® Excel® PivotTables Made Easy 2013

Insert and sort pivottables with this spreadsheet training

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Microsoft<small><sup>&reg;</sup></small> SharePoint<small><sup>&reg;</sup></small> Tips and Tricks

Microsoft® SharePoint® Tips and Tricks

Unlock the secrets of successful collaboration to streamline your document and process management

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Microsoft<small><sup>&reg;</sup></small> Teams

Microsoft® Teams

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Modern Phone Sales Techniques

Modern Phone Sales Techniques

Close more leads over the phone in today's sales environment

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Monitoring and Collecting Accounts Receivable

Monitoring and Collecting Accounts Receivable

Maximize the benefits of these powerful tools to present data and communicate results with ease

Live at 1:00 pm on October 06, 2020 or Digital Download Available.

Motivate Your Sales Team

Motivate Your Sales Team

Help your team feel and act like an integral part of your organization

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OFCCP's Affirmative Action Requirements - EEOC Training

OFCCP's Affirmative Action Requirements - EEOC Training

Affirmative action and equal employment opportunity training to keep your organization in compliance.

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OSHA Compliance Update: MSDS to SDS

OSHA Compliance Update: MSDS to SDS

Make sure you are compliant with OSHA's SDS sheets

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OSHA Record-Keeping Compliance

OSHA Record-Keeping Compliance

How to log incidents, properly maintain records and produce sound documentation to avoid costly fines and penalties

Live at 1:00 pm on September 30, 2020 or Digital Download Available.

Paralegal Ethics

Paralegal Ethics

Understand general codes, guidelines and obligations to ensure professional conduct

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Paralegal Proofing

Paralegal Proofing

Eliminate mistakes that could damage your credibility

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Paralegal Research Skills

Paralegal Research Skills

Focus your efforts and increase efficiency

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Paralegal Roles from Pleading to Judgment

Paralegal Roles from Pleading to Judgment

Become familiar with all steps of federal litigation

Digital Download Available.

Payroll Tax Updates

Payroll Tax Updates

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Performance Reviews with Less Stress and Better Results

Performance Reviews with Less Stress and Better Results

Proven strategies that take the guesswork out of delivering feedback, discussing compensation and handling sensitive situations

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Power BI Queries

Power BI Queries

Gain a fundamental understanding of the basic features of Power BI

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Professional Telephone Skills

Professional Telephone Skills

Project a polished image that exudes competence and confidence

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QuickBooks<small><sup>&reg;</sup></small> Payroll Training

QuickBooks® Payroll Training

Learn how to set up your organization's payroll with our QuickBooks® payroll training

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QuickBooks<small><sup>&reg;</sup></small>: A 60-Minute Crash Course

QuickBooks®: A 60-Minute Crash Course

Become a more confident, capable user and learn to manage your financial data with accuracy and ease

Live at 1:00 pm on November 03, 2020 or Digital Download Available.

Records Retention Guidelines for Financial Institutions

Records Retention Guidelines for Financial Institutions

Successfully navigate retention and destruction regulations to ensure your processes are consistent, compliant and up-to-date

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Recruiting 101

Recruiting 101

Find and hire t