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A Crash Course for the First-Time Manager or Supervisor

Apr. 9

Fairfax-ONLINE, US

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Frederick-ONLINE, US

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Washington-ONLINE, US

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Jul. 24

Washington, DC

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Columbia-ONLINE, US

35 miles

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Towson-ONLINE, US

54 miles

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Jul. 23

Baltimore, MD

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Apr. 14

YORK-ONLINE, US

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Apr. 28

Charlottesvle-ONLINE, US

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Jul. 20

Harrisburg, PA

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LANCASTER-ONLINE, US

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Lancaster, PA

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Richmond-ONLINE, US

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Jul. 21

Dover, DE

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Apr. 14

WILMINGTON, US

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Jul. 21

Salisbury, MD

115 miles

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Wilmington, DE

115 miles

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Apr. 9

Reading-ONLINE, US

121 miles

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Allentown-ONLINE, US

147 miles

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Advanced Microsoft<small><sup>®</sup></small> Excel<small><sup>®</sup></small>-Macros, PivotTables, Charts and More

Advanced Microsoft^® Excel^®-Macros, PivotTables, Charts and More

Jul. 14

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Winchester, VA

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Annapolis, MD

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Baltimore, MD

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Jul. 21

Fredericksburg, VA

56 miles

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Jun. 1

Chambersburg, PA

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May. 13

Cumberland, MD

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Harrisonburg, VA

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Harrisburg, PA

94 miles

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Lancaster, PA

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Richmond, VA

106 miles

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May. 27

Altoona, PA

114 miles

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May. 28

Johnstown, PA

114 miles

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King of Prussia, PA

135 miles

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May. 14

Morgantown, WV

138 miles

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May. 29

Greensburg, PA

139 miles

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Collections Law

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Washington, DC

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Columbia, MD

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May. 13

Annapolis, MD

53 miles

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York, PA

77 miles

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Lancaster, PA

96 miles

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Richmond, VA

109 miles

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Jun. 29

Altoona, PA

114 miles

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King of Prussia, PA

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Greensburg, PA

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Create Effective Employee Development Plans

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Fredericksbrg-ONLINE, US

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Annapolis-ONLINE, US

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Criticism & Discipline Skills for Managers and Supervisors

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Wilmington-ONLINE, US

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Reading-ONLINE, US

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Dealing with Difficult People

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Fairfax, VA

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Jun. 26

Washington, DC

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Fredericksburg, VA

51 miles

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Annapolis, MD

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Towson, MD

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Chambersburg, PA

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Apr. 8

Cumberland-ONLINE, US

81 miles

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Harrisburg-ONLINE, US

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Lancaster-ONLINE, US

95 miles

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Jul. 21

Lancaster, PA

96 miles

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Jun. 4

Richmond, VA

106 miles

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Jul. 30

Reading, PA

121 miles

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Apr. 22

K Of Prussia-ONLINE, US

135 miles

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Apr. 8

Greensburg-ONLINE, US

139 miles

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Apr. 22

Cherry Hill-ONLINE, US

146 miles

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Apr. 16

Allentown-ONLINE, US

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Jul. 29

Allentown, PA

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Developing Emotional Intelligence

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Washington, DC

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Columbia, MD

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Jul. 9

Fredericksburg, VA

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Annapolis, MD

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Jun. 29

York, PA

77 miles

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Jun. 30

Harrisburg, PA

94 miles

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Jul. 1

Lancaster, PA

95 miles

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Jul. 10

Richmond, VA

106 miles

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May. 5

Altoona, PA

114 miles

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Jun. 16

Wilmington, DE

115 miles

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May. 7

Indiana, PA

141 miles

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Philadelphia, PA

141 miles

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Digital Marketing

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Washington, DC

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May. 14

Columbia, MD

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May. 12

Richmond, VA

109 miles

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Employment Law

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Frederick, MD

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Washington, DC

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Fredericksburg, VA

51 miles

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Annapolis, MD

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Baltimore, MD

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Apr. 28

York-ONLINE, US

77 miles

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Apr. 28

Salisbury-ONLINE, US

110 miles

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Apr. 28

Wilmington-ONLINE, US

115 miles

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Employment Laws All Managers Need to Know

May. 11

Lancaster, PA

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Philadelphia, PA

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Engaging and Polished Business Writing and Grammar (2-day)

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York, PA

77 miles

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Harrisburg, PA

94 miles

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Lancaster, PA

95 miles

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Jun. 8

Reading, PA

121 miles

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Jun. 10

Philadelphia, PA

141 miles

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Allentown, PA

147 miles

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Front Desk Safety & Security

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Fairfax-ONLINE, US

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Washington-ONLINE, US

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Winchester-ONLINE, US

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Fredericksbrg-ONLINE, US

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Apr. 16

Annapolis-ONLINE, US

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Baltimore-ONLINE, US

54 miles

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Apr. 7

Richmond-ONLINE, US

109 miles

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Apr. 29

Johnstown-ONLINE, US

114 miles

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Apr. 29

Morgantown-ONLINE, US

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How to Communicate with Tact and Professionalism (2-day)

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Frederick-ONLINE, US

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Washington-ONLINE, US

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Columbia-ONLINE, US

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Apr. 21

Hagerstown-ONLINE, US

43 miles

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Apr. 21

Fredericksbrg-ONLINE, US

51 miles

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Apr. 28

Annapolis-ONLINE, US

53 miles

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May. 4

Lancaster, PA

95 miles

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Apr. 14

Richmond-ONLINE, US

109 miles

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May. 6

Dover, DE

109 miles

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May. 12

King of Prussia, PA

135 miles

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May. 14

Cherry Hill, NJ

146 miles

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May. 13

Allentown, PA

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How to Handle Emotionally Charged Situations in the Workplace

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Frederick, MD

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Washington, DC

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Fredericksburg, VA

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Annapolis, MD

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May. 20

Towson, MD

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May. 11

Harrisburg, PA

94 miles

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May. 19

Lancaster, PA

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May. 14

Philadelphia, PA

138 miles

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How to Supervise Bad Attitudes and Negative Behaviors

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Lancaster, PA

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Pottsville, PA

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King of Prussia, PA

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Jun. 30

Allentown, PA

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How to Supervise People

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Frederick, MD

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Jun. 12

Washington, DC

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Columbia, MD

35 miles

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Jun. 11

Winchester, VA

38 miles

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Jun. 8

Annapolis, MD

53 miles

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Jun. 24

Richmond, VA

106 miles

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Jun. 30

State College, PA

123 miles

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Jun. 17

Morgantown, WV

138 miles

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Jun. 18

Greensburg, PA

139 miles

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Jun. 25

Lynchburg, VA

149 miles

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How to Use QuickBooks^®

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York, PA

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Lancaster, PA

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Reading, PA

121 miles

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Jun. 23

King of Prussia, PA

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Human Resources for Anyone with Newly Assigned HR Responsibilities

Jul. 28

Fairfax, VA

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Apr. 30

Fairfax-ONLINE, US

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Apr. 30

Arlington-ONLINE, US

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Apr. 22

Frederick-ONLINE, US

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Frederick, MD

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Apr. 30

Washington-ONLINE, US

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Washington, DC

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Columbia-ONLINE, US

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Jul. 17

Columbia, MD

35 miles

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Apr. 30

Fredericksbrg-ONLINE, US

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Jul. 29

Fredericksburg, VA

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Apr. 22

Annapolis-ONLINE, US

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Jul. 15

Annapolis, MD

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Apr. 22

Towson-ONLINE, US

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Baltimore-ONLINE, US

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Jul. 14

Towson, MD

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Apr. 22

Charlottesvle-ONLINE, US

80 miles

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Harrisonburg-ONLINE, US

85 miles

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May. 19

Harrisburg, PA

94 miles

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May. 18

Lancaster, PA

95 miles

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Jul. 30

Richmond, VA

106 miles

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Apr. 22

Richmond-ONLINE, US

109 miles

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May. 6

Reading, PA

121 miles

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May. 20

Pottsville, PA

133 miles

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May. 21

King of Prussia, PA

135 miles

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May. 20

Philadelphia, PA

138 miles

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Apr. 14

Greensburg-ONLINE, US

139 miles

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May. 19

Cherry Hill, NJ

146 miles

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May. 5

Allentown, PA

147 miles

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Apr. 22

Lynchburg-ONLINE, US

149 miles

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Leadership & Management Skills for Women

May. 19

Fairfax, VA

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Fairfax, VA

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Frederick, MD

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May. 20

Washington, DC

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Washington, DC

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Columbia, MD

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Winchester, VA

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May. 13

Hagerstown, MD

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May. 11

Fredericksburg, VA

51 miles

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Aug. 10

Annapolis, MD

53 miles

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May. 21

Towson, MD

54 miles

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Jul. 22

York, PA

77 miles

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May. 18

Charlottesville, VA

87 miles

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Jul. 21

Harrisburg, PA

94 miles

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Jul. 8

Lancaster, PA

95 miles

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Aug. 18

Richmond, VA

106 miles

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May. 21

State College, PA

123 miles

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Jul. 9

Pottsville, PA

133 miles

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Jul. 23

King of Prussia, PA

135 miles

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May. 20

Greensburg, PA

139 miles

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Jul. 24

Cherry Hill, NJ

146 miles

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Leadership, Team-Building and Coaching Skills for Managers and Supervisors

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Fairfax, VA

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Rockville, MD

21 miles

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Frederick, MD

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Washington-ONLINE, US

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Washington, DC

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Columbia, MD

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Winchester, VA

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Annapolis, MD

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Jun. 1

Baltimore, MD

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Aug. 13

York, PA

78 miles

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Harrisonburg, VA

85 miles

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Aug. 14

Harrisburg, PA

94 miles

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Lancaster, PA

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Richmond, VA

106 miles

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Dover, DE

109 miles

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Wilmington-ONLINE, US

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Salisbury, MD

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Apr. 29

State College-ONLINE, US

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Apr. 9

K Of Prussia-ONLINE, US

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Aug. 4

King of Prussia, PA

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Aug. 26

Morgantown, WV

138 miles

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Aug. 24

Cherry Hill, NJ

146 miles

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Aug. 26

Allentown, PA

147 miles

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Management & Leadership Skills for New Managers and Supervisors (2-Day)

May. 20

York, PA

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May. 14

Lancaster, PA

96 miles

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May. 4

Dover, DE

109 miles

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May. 18

King of Prussia, PA

135 miles

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May. 12

Cherry Hill, NJ

146 miles

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Managing Emotions Under Pressure

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Fairfax-ONLINE, US

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Frederick-ONLINE, US

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Washington-ONLINE, US

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Fredericksbrg-ONLINE, US

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Annapolis-ONLINE, US

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Towson-ONLINE, US

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Apr. 15

Richmond-ONLINE, US

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Managing Multiple Priorities, Projects and Deadlines

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Fairfax, VA

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Frederick, MD

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Jun. 11

Washington, DC

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Jun. 5

Greenbelt, MD

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Hagerstown, MD

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Jun. 9

Fredericksburg, VA

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Jun. 4

Annapolis, MD

53 miles

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Towson, MD

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Jun. 10

Charlottesville, VA

87 miles

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Jun. 10

Lancaster, PA

95 miles

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Jun. 11

Richmond, VA

106 miles

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Jun. 12

Dover, DE

109 miles

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Jun. 9

Wilmington, DE

115 miles

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Jul. 9

Greensburg, PA

139 miles

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Microsoft<small><sup>®</sup></small> Excel<small><sup>®</sup></small> Basics

Microsoft^® Excel^® Basics

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Frederick, MD

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Washington, DC

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Jun. 1

Columbia, MD

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Jun. 15

Waldorf, MD

41 miles

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Jun. 24

Fredericksburg, VA

51 miles

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Jun. 11

Annapolis, MD

53 miles

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Towson, MD

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May. 6

York, PA

77 miles

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Aug. 26

York, PA

78 miles

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May. 14

Harrisburg, PA

94 miles

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Aug. 24

Harrisburg, PA

94 miles

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May. 20

Lancaster, PA

95 miles

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Aug. 4

Lancaster, PA

96 miles

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Jun. 15

Richmond, VA

106 miles

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May. 18

Dover, DE

109 miles

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May. 6

Wilmington, DE

119 miles

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Aug. 6

Wilmington, DE

119 miles

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May. 12

Reading, PA

121 miles

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Aug. 18

State College, PA

123 miles

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Aug. 11

King of Prussia, PA

135 miles

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May. 4

Philadelphia, PA

138 miles

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Aug. 20

Morgantown, WV

138 miles

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Aug. 24

Greensburg, PA

139 miles

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Aug. 13

Cherry Hill, NJ

146 miles

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Jun. 8

Lynchburg, VA

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Microsoft<small><sup>®</sup></small> Excel<small><sup>®</sup></small>: Beyond the Basics

Microsoft^® Excel^®: Beyond the Basics

Jun. 10

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Frederick, MD

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Washington, DC

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Jun. 2

Columbia, MD

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Jun. 16

Waldorf, MD

41 miles

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Jun. 25

Fredericksburg, VA

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Annapolis, MD

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Towson, MD

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May. 7

York, PA

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Aug. 27

York, PA

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Harrisburg, PA

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Harrisburg, PA

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Lancaster, PA

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Lancaster, PA

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Jun. 16

Richmond, VA

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Dover, DE

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May. 7

Wilmington, DE

119 miles

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Aug. 7

Wilmington, DE

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May. 13

Reading, PA

121 miles

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Aug. 19

State College, PA

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King of Prussia, PA

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May. 5

Philadelphia, PA

138 miles

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Aug. 21

Morgantown, WV

138 miles

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Aug. 25

Greensburg, PA

139 miles

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Aug. 14

Cherry Hill, NJ

146 miles

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Jun. 9

Lynchburg, VA

149 miles

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Mistake-Free Grammar & Proofreading

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Frederick, MD

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Washington, DC

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Jun. 4

Columbia, MD

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Jun. 2

Annapolis, MD

53 miles

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OSHA 30-Hour Compliance Course (5-day)

Nationwide schedule for five-day event.

Apr. 27

Fairfax-ONLINE, US

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Aug. 3

Harrisburg, PA

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Lancaster, PA

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Richmond-ONLINE, US

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Aug. 24

Philadelphia, PA

138 miles

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Norfolk-ONLINE, US

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Roanoke-ONLINE, US

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Edison-ONLINE, US

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Apr. 27

Hauppauge-ONLINE, US

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May. 11

EASTERN TIME ZONE, US

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Jun. 15

Troy, MI

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Jun. 22

Lansing, MI

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May. 11

Louisville, KY

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May. 4

Indianapolis, IN

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Jun. 8

South Bend, IN

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Jun. 1

Grand Rapids, MI

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May. 4

Nashville, TN

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May. 11

Evansville, IN

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May. 4

Oakbrook Terrace, IL

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May. 11

CENTRAL TIME ZONE, US

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Jul. 20

St. Louis, MO

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May. 11

Memphis, TN

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Orlando, FL

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Fort Lauderdale, FL

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Overland Park, KS

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Apr. 20

Denver-ONLINE, US

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Albuquerque, NM

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Apr. 20

Salt Lake Cty-ONLINE, US

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Phoenix, AZ

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Las Vegas, NV

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Seattle, WA

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Portland, OR

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Salem, OR

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OSHA Compliance

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York, PA

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Lancaster, PA

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Allentown, PA

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OSHA Compliance for Healthcare Professionals

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York-ONLINE, US

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Harrisburg-ONLINE, US

94 miles

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Apr. 28

Lancaster-ONLINE, US

95 miles

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Dover-ONLINE, US

109 miles

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Apr. 28

Allentown-ONLINE, US

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Payroll Law

Jun. 22

Fairfax, VA

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Frederick, MD

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Washington, DC

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Winchester, VA

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Fredericksburg, VA

51 miles

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Jun. 23

Annapolis, MD

53 miles

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Jun. 8

Towson, MD

54 miles

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Jun. 16

Harrisonburg, VA

85 miles

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Apr. 9

Harrisburg-ONLINE, US

94 miles

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Apr. 9

Lancaster-ONLINE, US

95 miles

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Jun. 18

Richmond, VA

106 miles

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Apr. 9

Dover-ONLINE, US

109 miles

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Apr. 14

Reading-ONLINE, US

121 miles

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Apr. 14

Pottsville-ONLINE, US

133 miles

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Apr. 21

K Of Prussia-ONLINE, US

135 miles

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Jun. 30

Greensburg, PA

139 miles

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Apr. 21

Cherry Hill-ONLINE, US

146 miles

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Allentown-ONLINE, US

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Project Management Workshop

May. 7

Frederick, MD

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May. 5

Washington, DC

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May. 6

Annapolis, MD

53 miles

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May. 8

Towson, MD

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The Essentials of HR Law

Aug. 3

Fairfax, VA

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May. 15

Fairfax, VA

16 miles

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Frederick, MD

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Frederick, MD

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May. 21

Washington, DC

27 miles

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Washington, DC

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May. 19

Columbia, MD

35 miles

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Fredericksburg, VA

51 miles

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Annapolis, MD

53 miles

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Annapolis, MD

53 miles

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May. 14

Fredericksburg, VA

56 miles

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Jul. 1

Harrisburg, PA

94 miles

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Jun. 9

Lancaster, PA

95 miles

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May. 13

Richmond, VA

106 miles

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Jun. 10

Dover, DE

109 miles

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Jun. 30

Reading, PA

121 miles

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Jun. 11

King of Prussia, PA

135 miles

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Jun. 8

Allentown, PA

147 miles

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The Exceptional Team Leader

Apr. 15

Frederick-ONLINE, US

25 miles

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Apr. 28

Washington-ONLINE, US

27 miles

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Apr. 28

Columbia-ONLINE, US

35 miles

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Apr. 15

Winchester-ONLINE, US

38 miles

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Apr. 28

Annapolis-ONLINE, US

53 miles

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Apr. 15

Richmond-ONLINE, US

109 miles

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The Indispensable Office Manager

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Fairfax, VA

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Frederick, MD

25 miles

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May. 14

Washington, DC

27 miles

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May. 5

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Annapolis, MD

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Richmond, VA

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Lynchburg, VA

149 miles

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The Women's Conference

Apr. 28

Harrisburg-ONLINE, US

94 miles

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Lancaster-ONLINE, US

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K Of Prussia-ONLINE, US

135 miles

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Cherry Hill-ONLINE, US

146 miles

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Allentown-ONLINE, US

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Time Management for the Overwhelmed

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Frederick-ONLINE, US

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Washington-ONLINE, US

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Winchester-ONLINE, US

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Fredericksbrg-ONLINE, US

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Annapolis-ONLINE, US

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Towson-ONLINE, US

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Timely HR Issues Including Harassment, Marijuana, Employment Law and More

Jul. 15

Lancaster, PA

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Dover, DE

109 miles

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Philadelphia, PA

138 miles

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Training the Trainer

Apr. 23

Lancaster-ONLINE, US

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Dover-ONLINE, US

109 miles

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Wilmington-ONLINE, US

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Allentown-ONLINE, US

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Transitioning to Supervisor

Aug. 13

Fairfax, VA

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Fairfax, VA

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Frederick, MD

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Frederick, MD

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Washington, DC

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Washington, DC

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Columbia, MD

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Winchester, VA

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Waldorf, MD

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Annapolis, MD

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Annapolis, MD

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Baltimore, MD

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Towson, MD

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Baltimore, MD

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Fredericksburg, VA

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Fredericksburg, VA

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Harrisonburg, VA

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Harrisburg, PA

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Lancaster, PA

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Richmond, VA

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Richmond, VA

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Salisbury, MD

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Altoona-ONLINE, US

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Wilmington, DE

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Reading, PA

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King of Prussia, PA

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Morgantown, WV

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Philadelphia, PA

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Cherry Hill, NJ

146 miles

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Allentown, PA

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Lynchburg, VA

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Understanding Financial Statements

Jun. 19

Frederick, MD

25 miles

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Jun. 18

Washington, DC

27 miles

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May. 13

Harrisburg, PA

94 miles

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Lancaster, PA

95 miles

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Richmond, VA

106 miles

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Salisbury, MD

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Reading, PA

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King of Prussia, PA

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Onsites

9 Traits of Highly Successful Teams

Turn your team into a cohesive unit

A Crash Course for the First-Time Manager or Supervisor

Effectively communicate, delegate and manage priorities to achieve management success

Advanced Microsoft<small><sup>®</sup></small> Excel<small><sup>®</sup></small> - Diving Deeper

Advanced Microsoft^® Excel^® - Diving Deeper

Beyond the surface of Excel's richest features

Advanced Microsoft^® Excel^®-Macros, PivotTables, Charts and More

Understand and unleash the power of Excel's most complex capabilities

Basic Accounting Skills for the Business Professional

Learn the jargon, standard practices and everyday applications of finance and accounting

Be the Manager Your Employees Want to Follow

Take one day to boost your employee engagement, inspire loyalty, improve productivity and prevent your top talent from walking out the door

Business Ethics to Create a Responsible Workplace

How to tackle everyday business decisions to protect your organization’s reputation

Business Skills for the Digitally Driven Workforce

Learn how to connect with those not in a technical role

Business Writing for Results

Writing techniques for everyday business communications

CAL/OSHA 30-Hour Compliance Course (5-day)

Earn your 30-hour Cal/OSHA course completion card with 5 days of in-depth training.

Cal/OSHA Compliance

Understanding, interpreting and complying with the California Standards

Canadian Sales Tax Workshop

Cut time, save money, and avoid legal hassles while keeping your bottom line accurate

Collections Law

Ensure your organization is legally compliant — and collect money quickly and easily

Communicate with Tact and Professionalism

How to defuse tense situations, make a good impression and communicate with anyone

Communication Skills for Women

How to achieve confidence and credibility in the workplace

Comprehensive Guide to Human Resource Management (2-Day)

From legal hassles to interpersonal disputes, benefits to compensation issues, master the many diverse components of successful Human Resources management

Create Effective Employee Development Plans

Implement employee development plans that enhance strengths, decrease inefficiencies and yield successful results

Creative Leadership

Motivate and re-energize your team with creative leadership training: develop an environment of creativity and collaboration

Criticism & Discipline Skills for Managers and Supervisors

Learn proven ways managers can bring about positive change in people with employee discipline training – without incurring resentment, making enemies or destroying relationships

Dealing with Difficult Patients and Healthcare Personnel

How to effectively communicate in the healthcare industry

Dealing with Difficult People

Strategies, tips and techniques for fighting frustration in the workplace

Developing Emotional Intelligence

Learn how to interact, communicate and collaborate successfully with all types of people

Digital Marketing

Analytics, digital advertising, email, SEO, social media, emerging trends and more

Discover the Power of Crystal Reports^®

Learn to quickly and easily build, manipulate and export professional reports to get the most from your data

Email Writing for the Workplace

The dos and don'ts of professional workplace communication

Employment Law

Stay up-to-date and compliant with the latest in FMLA, ADA, EEO and more

Employment Laws All Managers Need to Know

Keep your company out of legal trouble and confidently manage employees under today’s ever-changing laws

Engaging and Polished Business Writing and Grammar (2-day)

How to communicate clearly and effectively and avoid blunders that sabotage your credibility.

Event Planning -- A One-Day Workshop

Learn the secrets to making meetings, retreats and even conventions a resounding success

FMLA Compliance

Avoid costly mistakes from ever-changing legal requirements of the FMLA

Facilities Management - A 2-Day Comprehensive Course

Learn the techniques used by leading facility managers to create a safe, cost-effective and employee-friendly environment

Front Desk Safety & Security

Prevent workplace violence, handle emergencies and be prepared for any situation

Fundamentals of Layout and Design

Gain the graphic design skills that will make all of your printed messages get the attention — and the results — you want!

Fundamentals of Project Management (2-Day)

How to successfully orchestrate the people, resources and tasks it takes to bring any project in on time and within budget

Grow Your Business with Social Media

Don’t get left behind! Hit the ground running and take the fear out of social media to embrace the power it holds

HIPAA Compliance for Healthcare Professionals

Learn the latest HIPAA Privacy and Security rules governing electronic record keeping and patient privacy

How Managers Become Great Leaders

Develop forward-thinking leadership qualities to take you and your team to the next level!

How to Bargain & Negotiate with Vendors and Suppliers

Tools, tactics and techniques to get the terms, prices and conditions you want

How to Become a Great Communicator

Strategies to sell yourself and your ideas, and learn to communicate with anyone in any situation

How to Collect Accounts Receivable

Strategies for quickly and easily collecting debts without losing your customer

How to Communicate with Tact and Professionalism (2-day)

Avoid misleading verbal and visual cues that interfere with clear, concise communication

How to Conduct Employee Performance Evaluations

Gain critical techniques to ensure accurate performance evaluations that boost morale and productivity, while creating measurable goals for you team

How to Defuse Anger and Calm People Down

Strategies for managing destructive emotions at work

How to Deliver Exceptional Customer Service

A dynamic seminar that's a must-attend for everyone who communicates with customers

How to Deliver Presentations with Ease and Confidence

Overcome your fear and nervousness and make powerful presentations!

How to Handle Emotionally Charged Situations in the Workplace

Meet confrontation head on, repair damaged relationships and transform competitiveness into cooperation

How to Improve Employee Accountability

No more blame games, “it’s not my job” attitudes or finger-pointing. Managers will learn how to empower employees to take responsibility!

How to Manage & Organize Accounts Payable

Gain control of your accounts payable process with these powerful strategies, tips and techniques

How to Manage Diversity in the Workplace

Develop the communication skills you need to build a safe, positive workplace for everyone

How to Manage Inventory & Cycle Counts

Master proven cost-saving methods that improve accuracy, reduce frustration and save hours

How to Manage Remote Employees

Best practices for creating collaboration and cohesion with virtual teams

How to Plan and Monitor a Budget

Manage and monitor budgets to identify problems, anticipate shortfalls, and avoid costly mistakes

How to Supervise Bad Attitudes and Negative Behaviors

Effective management techniques that result in positive performance

How to Supervise People

Required skills every leader must have

How to Use QuickBooks^®

Establishing a Chart of Accounts, Payables and Receivables, Inventory Management, Taxes and Audits, Custom Reporting and more

How to Write Killer Copy

Audience, message, conversion, SEO, copyright law and more

Human Resources For Anyone with Newly Assigned HR Responsibilities-Canada

A crash course covering key issues, basic laws, and best practices

Human Resources for Anyone with Newly Assigned HR Responsibilities

A crash course covering key issues, basic laws and best practices

Leadership & Management Skills for Women

Discover fresh ideas and new techniques to influence, motivate and mentor others

Leadership Skills

Learn comprehensive management and development skills to build a cohesive and collaborative team

Leadership, Team-Building and Coaching Skills for Managers and Supervisors

Gain winning strategies for leading your team to excellence

Learn to Write Effective Policies & Procedures

Save yourself countless hours of writing and rewriting and protect your company from the threat of legal liability

Management & Leadership Skills for New Managers and Supervisors (2-Day)

A two-day comprehensive seminar providing essential skills critical to every new manager or supervisor

Management Skills for Secretaries, Support Staff & Admin. Assistants

Learn to make decisions with confidence, and manage people, projects and time effectively

Manager's Master Course (2-day)

Implement proven techniques and strategies to be a successful manager in today's professional environment

Managing Emotions Under Pressure

How to stay calm and productive in any situation

Managing Multiple Priorities, Projects and Deadlines

Gain control over time, tasks and priorities

Managing Virtual Employees

An interactive learning session on leading remote employees and teams

Managing with Assertive Confidence

Learn to take charge and get the job done ... and earn respect, loyalty and admiration along the way

Mastering Microsoft<small><sup>®</sup></small> Excel<small><sup>®</sup></small>(2 day)

Mastering Microsoft^® Excel^®(2 day)

Packed with shortcuts, tips and straight answers to all your Excel questions

Microsoft<small><sup>®</sup></small> Access<small><sup>®</sup></small> - Database Design, Queries and Reports

Microsoft^® Access^® - Database Design, Queries and Reports

You don’t have to be a database expert to take advantage of the impressive functionality of this program

Microsoft<small><sup>®</sup></small> Excel<small><sup>®</sup></small> 2013 Basics

Microsoft^® Excel^® 2013 Basics

Microsoft® Excel® is a valuable tool for any business. This one-day seminar is for the beginning to intermediate user interested in being more proficient in Excel.

Microsoft<small><sup>®</sup></small> Excel<small><sup>®</sup></small> 2013: Beyond the Basics

Microsoft^® Excel^® 2013: Beyond the Basics

You know that Microsoft® Excel® has extraordinary capabilities-this is your opportunity learn even more about this valuable program. This one-day seminar is for the intermediate user ready to bring their Excel skills to the next level.

Microsoft^® Excel^® Basics

Become a confident, capable Excel user with this customized training!

Microsoft^® Excel^®: Beyond the Basics

An accelerated one-day workshop to make you a Microsoft Excel pro!

Microsoft<small><sup>®</sup></small> PowerPoint<small><sup>®</sup></small> 2007/2010

Microsoft^® PowerPoint^® 2007/2010

Master the tolls and techniques that will give your presentations the impact, flair and drama people respond to and remember

Mistake-Free Grammar & Proofreading

Get a firm grip on grammar rules, learn to proofread with perfection — and enjoy yourself in the process

OSHA 30-Hour Compliance Course (5-day)

Earn your 30-hour OSHA course completion card with five days of in-depth training

Nationwide schedule for five-day event.

OSHA Compliance

Keep your workplace safe and stay fully compliant with OSHA's ever-changing regulations

OSHA Compliance for Healthcare Professionals

Stay up-to-date on the latest regulations for bloodborne pathogen exposure, needlesticks, sharps disposal and more

Outlook<small><sup>®</sup></small>: Beyond Email and Calendar

Outlook^®: Beyond Email and Calendar

Learn ways to confidently navigate Microsoft® Outlook® and maximize email communications in this half day seminar (afternoon session)

Outlook<small><sup>®</sup></small>: Tips, Tricks and Secrets Unlocked

Outlook^®: Tips, Tricks and Secrets Unlocked

Unlock the secrets of Microsoft® Outlook® to make this software program work for you in this half day seminar (morning session)

Overcoming Negativity

Detox your workplace and create a positive culture

PMP<small><sup>®</sup></small> Exam Prep Course (5-day)

PMP^® Exam Prep Course (5-day)

This five day comprehensive prep course gives you the tools, tips and techniques you need for Project Management Professional (PMP)® exam prep success

Nationwide schedule for five-day event.

Payroll Law

Protect your company from costly mistakes and legal blunders

Payroll Law - Canada

Protect your company from costly mistakes and legal blunders

Professional Communication: What Message Are You Sending?

Eliminate embarrassing written, verbal, and nonverbal mistakes that destroy your reputation and damage your credibility

Project Management Workshop

Guaranteed to help you complete your projects on time, on budget and on target

QuickBooks<small><sup>®</sup></small> Payroll

QuickBooks^® Payroll

Discover how to correctly compensate employees and accurately withhold proper taxes, garnishments and benefits

Sales & Use Tax Workshop

Cut time, save money and avoid legal hassles while keeping your bottom line accurate

Sexual Harassment & Bullying in the Workplace

How to create a positive corporate culture

Social Media Marketing Strategy

Cutting-edge techniques to grow your audience and boost your ROI

Spark Innovation and Think Strategically

Solve problems and create opportunities

Speed Reading with Evelyn Wood Reading Dynamics^®

Read Faster Remember More

Strategic Goal-Setting

Learn how to successfully set, plan and accomplish your goals with goal setting training

Strategies to Build Rapport and Work Well with Others

Gain the people skills essential to building positive and productive relationships

Stress Management for Women (afternoon)

Beat stress-caused tension, frustration and fatigue – and change forever the way you manage your active, vigorous agenda

Stress Management for Women (morning)

Beat stress-caused tension, frustration and fatigue – and change forever the way you manage your active, vigorous agenda

Styles & Strategies to Supervise Effectively

Bring out the best in your employees

Succeeding as an Administrative Professional

Learn to manage people, problems and priorities and become The Exceptional Assistant®

The Adobe<small><sup>®</sup></small> Photoshop<small><sup>®</sup></small> Conference

The Adobe^® Photoshop^® Conference

1 day, 2 tracks, and 8 sessions to choose from

The Conference for Administrative Assistants

Hundreds of practical ideas, solutions and strategies for reaching your peak success level

The Controller's Workshop

Gain control of costs and accurately analyze your organization's financial performance

The Copywriter's Workshop

Create dynamic copy for any type of media that grabs attention and gets results

The Customer Service Conference

Build lasting relationships with customers and strengthen your ability to succeed in the customer service industry

The Essentials of HR Law

Don't put your organization at risk — make sure every step you take is legally sound and compliant

The Essentials of HR Law Canada

Don’t put your organization at risk — make sure every step you take is legally sound and compliant

The Exceptional Team Leader

Strategies to motivate and coach your team to success

The Indispensable Office Manager

Solve competing priorities, defuse tense situations and improve office efficiency

The Leadership Conference

Build a cohesive, cooperative team by learning how to successfully motivate, inspire and lead

The Management Conference

Spend a day with us and gain powerful tools to become an effective manager with this management training workshop

The Outstanding Receptionist (afternoon)

Learn how to polish your image, perfect your telephone skills, and increase your value to your organization (afternoon session)

The Outstanding Receptionist (morning)

Learn how to polish your image, perfect your telephone skills and increase your value to your organization

The Social Media Marketing Conference

Building platforms and expanding reach

The Women's Conference

The best way to control your future is to create it

Time Management for Managers and Supervisors

Critical tactics for working smart and getting results

Time Management for the Overwhelmed

How to work smarter not harder

Timely HR Issues Including Harassment, Marijuana, Employment Law and More

Equip your HR department with knowledge on the most important issues for 2020

Training the Trainer

The best ideas and the latest training "intelligence" from the nation's top training company

Transitioning to Supervisor

Successfully adjust to the changing expectations of your boss, peers and subordinates

Understanding Cost Accounting

Learn how to use this beneficial tool to manage purchases, make informed decisions and stay on top of your budget

Understanding Financial Statements

Make sense of complex financial documents and discover what they really mean — no prior knowledge of finance or accounting is required

Workers' Comp

Understand the complexities of these guidelines and how they interact with ADA and FMLA law

Webinars

2012 Email Marketing Trends and Truths

Better achieve your marketing objectives with this email marketing training course

Digital Download Available.

5 Steps for Awesome Lead Generation

Grow your business using proven sales tactics

Digital Download Available.

60 Minutes of Access Secrets

Time-saving techniques and simple survival skills to help you wade through your data.

Digital Download Available.

60 Minutes of Adobe<small><sup>®</sup></small> Acrobat<small><sup>®</sup></small> Secrets

60 Minutes of Adobe^® Acrobat^® Secrets

Discover must-have tips and techniques for creating, managing and manipulating PDFs

Digital Download Available.

60 Minutes of Excel 2013 Secrets

Stay up to date with the newest features and more in this Excel 2013 training

Digital Download Available.

60 Minutes of Excel Secrets

Learn to customize, organize and format your spreadsheets with ease

Digital Download Available.

60 Minutes of Outlook<small><sup>®</sup></small> Secrets

60 Minutes of Outlook^® Secrets

Beyond email and calendar — Discover how to customize, organize and get the most out of Outlook

Digital Download Available.

60 Minutes of Outlook<small><sup>®</sup></small> Secrets 2013

60 Minutes of Outlook^® Secrets 2013

Digital Download Available.

60 Minutes of Photoshop Secrets

Learn to easily manipulate, enhance and transform images in just a few clicks

Digital Download Available.

60 Minutes of PowerPoint<small><sup>®</sup></small> Secrets

60 Minutes of PowerPoint^® Secrets

Learn the tips and tricks you need to quickly create clear, concise presentations every time

Live at 1:00 pm on April 14, 2020 or Digital Download Available.

60 Secrets to Successful Employee Orientation

Smoothly transition new employees to ensure they're comfortable, motivated and ready to work

Live at 1:00 pm on April 22, 2020 or Digital Download Available.

Accounting Ethics & Integrity

Digital Download Available.

Active Listening Skills to Improve Communication

Discover how to be an effective listener with this active listening training (Pre-recorded Webinar)

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Advanced Excel<small><sup>®</sup></small> Tips for the Power User

Advanced Excel^® Tips for the Power User

Master Excel and its most complex and intimidating features to simplify data manipulation and analysis

Digital Download Available.

Advanced Tips and Techniques for Microsoft Word Users

Beyond word processing — Master Word's most advanced and unique features to maximize the power of this popular program

Digital Download Available.

Assertive Communication Skills for Managers

Gain the credibility and respect you deserve — and get the positive results you want

Live at 1:00 pm on April 21, 2020 or Digital Download Available.

Assertiveness Skills for the Receptionist

Learn the skills to gain power and effectiveness

Live at 1:00 pm on May 07, 2020 or Digital Download Available.

Audit Report Writing for Internal Auditors

Create easily understood reports to motivate management

Digital Download Available.

Avoid the Top Mistakes Sales Reps Make

Don't let the basic blunders ruin your commission

Digital Download Available.

Bad E-mail Habits: What Message Are You Sending?

Eliminate embarrassing mistakes that damage your organization's credibility.

Digital Download Available.

Bankruptcy Law for Collection Professionals

Know your rights as a creditor

Digital Download Available.

Behavioral Based Interviewing

Improve your chances of hiring the right person with this behavioral interviewing training

Digital Download Available.

Best Practices for Transitioning Work from Your Office to the Kitchen Counter

Live at 11:00 am on April 13, 2020 or Digital Download Available.

Bookkeeping Basics

Prepare for end of month close

Live at 1:00 pm on April 28, 2020 or Digital Download Available.

Budget Management

Monitor your finances to effectively guide business decisions

Digital Download Available.

Building Teamwork One Individual at a Time

Create a collaborative, cooperative environment, and ensure that every team member contributes to group success

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Bullying! What School Administrators Need to Know

Keep your students safe!

Digital Download Available.

Business Writing and Editing for Professionals

Best practices for keeping your business communications and correspondence professional, on point and error-free

Digital Download Available.

Coaching Skills - Beyond Basic Supervision

Develop skills to help your team grow and evolve with this coaching skills training

Digital Download Available.

Conduct Effective Interviews and Hire the Right People

How to quickly weed through applications, ask the right questions and take the fear out of your hiring decisions

Digital Download Available.

Conduct Successful Online Meetings

Make your virtual meetings more effective than meeting face to face

Live at 1:00 pm on April 30, 2020 or Digital Download Available.

Confronting Workplace Conflict

How to understand and neutralize toxic people and impossible situations

Live at 1:00 pm on May 12, 2020 or Digital Download Available.

Control Chaos and Clear out the Clutter

Simple routines to get organized at work

Digital Download Available.

Creating Leads Through Social Media

Successfully turn social media sites into platforms for reaching potential clients

Digital Download Available.

Creative Ways to Reward and Motivate Employees

Encourage strong employee performance with simple low-cost and no-cost rewards

Digital Download Available.

Criticism & Discipline for Managers and Supervisors

Understand how to effectively deliver criticism and discipline that brings about positive and constructive employee growth

Live at 1:00 pm on May 28, 2020 or Digital Download Available.

Dealing with Difficult Patients

How to communicate and manage confrontation safely and effectively in the healthcare profession

Digital Download Available.

Disability Plan Administration- Minimize the Risk of Litigation

Administer a disability plan in your organization and avoid legal pitfalls

Digital Download Available.

Easy E-Newsletters

Twelve simple solutions for saving time, reducing stress and creating compelling eNewsletters

Digital Download Available.

Easy and Effective Debt Collection Strategies

Collect what's owed to you legally, fairly and promptly for immediate results

Digital Download Available.

Effective & Efficient Project Management Skills for Anyone

Define, direct and control your projects with this project management basics training

Digital Download Available.

Effective Email & Memo Writing for Paralegals

Convey your message clearly and concisely

Digital Download Available.

Effective Inventory Management

Develop a streamlined method for producing efficient cycle counts, tightening logistics and cutting costs

Live at 1:00 pm on April 07, 2020 or Digital Download Available.

Effective Techniques for Dealing with Difficult Customers

How to resolve complaints quickly, gain greater customer satisfaction and end every encounter on a positive note!

Live at 1:00 pm on April 08, 2020 or Digital Download Available.

Effective Telephone Communication Skills for Receptionists

Build a better foundation for a great customer experience

Digital Download Available.

Electronic Record Keeping for HR Professionals

Smoothly transition your organization's personnel documents into a secure and organized electronic environment

Digital Download Available.

Eliminate the Confusion of FMLA

Understand the complexities of FMLA and be confident that your organization is prepared and compliant

Digital Download Available.

Emotional Intelligence: The Keys to Working More Effectively with Others

How to eliminate the stress and frustration that comes from miscommunications and misunderstandings.

Digital Download Available.

Essential Tips to Coordinate Email Marketing and Social Media

Learn how to leverage your social media marketing to help your email marketing with this training

Digital Download Available.

Excel<small><sup>®</sup></small> Dashboard 101

Excel^® Dashboard 101

Take raw data and make it presentable with this Excel dashboard training

Live at 1:00 pm on May 19, 2020 or Digital Download Available.

Excel<small><sup>®</sup></small> Dashboard 201: Designing Dynamic Dashboards

Excel^® Dashboard 201: Designing Dynamic Dashboards

Design Excel VBA dashboards and impress your boss and coworkers

Digital Download Available.

Exempt vs. Nonexempt: How to Find and Fix Misclassification Mistakes

Ensure misclassifying employees is not a problem at your company

Digital Download Available.

FLSA Rules, Regulations, and Classification Standards

Digital Download Available.

Families First Coronavirus Response Act (FFCRA), Exploring the Emergency Leave Acts: A Virtual "Town-Hall" Meeting

Live at 11:00 am on April 08, 2020 or Digital Download Available.

Form W-9: Payee Identification and Tax Determination

Do you have questions about the W9 form process? Attend this webinar and learn the right information to gather so you don't get a call from the IRS.

Live at 1:00 pm on May 12, 2020 or Digital Download Available.

Fred Pryor on Leadership

The respected author, manager, and founder of Fred Pryor Seminars shares his insights and ideas on "How to Become a Great Leader".

Digital Download Available.

Getting Past the Gatekeeper

Successfully get your sales pitch to the decision maker

Digital Download Available.

Getting Started in Content Marketing

Learn to attract customers and influence their decision making with this content marketing training

Digital Download Available.

Great Grammar and Painless Proofreading

Get a firm grip on grammar rules and learn to proofread with confidence and efficiency

Digital Download Available.

Great Layout & Design: Tips, Tricks and the Latest Trends

Create eye-catching newsletters, presentations, brochures, ads, fliers and more — with little or no graphic design training

Digital Download Available.

HTML Basics

Gain a working knowledge of Web page structure and formatting in this powerful course for beginners!

Live at 1:00 pm on April 23, 2020 or Digital Download Available.

HTML: Beyond the Basics

Take your HTML skills to the next level with this online HTML training

Digital Download Available.

Handling Complaints in the Medical Profession

Deal with difficult patient requests, complaints and protests in your medical office

Live at 1:00 pm on April 15, 2020 or Digital Download Available.

How Emotions Drive Decision-Making During a Crisis

Live at 11:00 am on April 15, 2020 or Digital Download Available.

How to Avoid the Most Common Mistakes New Managers Make

Learn to establish credibility, gain respect and get employees on board in your new leadership role

Digital Download Available.

How to Bargain Better with Vendors and Suppliers

Discover smart strategies and powerful tactics to negotiate the deals and terms you want with vendor negotiation

Digital Download Available.

How to Clearly Communicate Employee Benefits

Ensure your employee benefits program is understood, utilized and valued within your organization.

Digital Download Available.

How to Conduct Competitor Research

Strategically use online resources to expose the competition's capabilities and reveal their weaknesses

Digital Download Available.

How to Deal with Negativity in the Workplace

Create a positive, productive work environment by preventing bad attitudes and negative situations from disrupting your team's performance

Live at 1:00 pm on April 29, 2020 or Digital Download Available.

How to Deliver Effective Online Customer Support

Communicate positively and professionally

Digital Download Available.

How to Effectively Employ Online Training

Learn strategies for delivering effective online training that keeps learners engaged, regardless of their location

Digital Download Available.

How to Handle the Management Problems of a Technical Specialist

Successfully supervise people and projects with effective delegation and clear communication with this technical management training.

Digital Download Available.

How to Identify and Prevent Workplace Sexual Harassment

Digital Download Available.

How to Lead a Customer Service Team

Empower your team to provide the best service possible with this customer service training

Digital Download Available.

How to Legally Terminate Employees on Leave

Learn the legal requirements and essential steps to keep you compliant, consistent and out of court

Live at 1:00 pm on May 20, 2020 or Digital Download Available.

How to Make Meetings Produce

Stay on task, on topic and on time to eliminate meeting mayhem. (Pre-recorded Webinar)

Digital Download Available.

How to Manage Emotions in the Workplace

Anticipate conflict, minimize tension and thrive under pressure

Digital Download Available.

How to Manage Workplace Violence & Bullying - for Manager and Supervisors

Learn how to deal with bullying and violence in your workplace with this training

Digital Download Available.

How to Manage, Train, and Motivate the Change-Resistant Employee

Employee motivation training to gain buy-in and cooperation … from even your most reluctant team members

Digital Download Available.

How to Overcome Disruptive Workstyle Differences

Break down barriers to communicate, cooperate and collaborate with all types of people — even those who drive you crazy

Digital Download Available.

How to Read and Understand Financial Statements

Critical information for every non-financial professional

Live at 1:00 pm on May 14, 2020 or Digital Download Available.

How to Read, Interpret and Troubleshoot Contracts

Learn to quickly identify obligations, evaluate risks and protect your organization's interests

Digital Download Available.

How to Reduce Missed Medical Appointments

Techniques to lower the amount of no-shows at your healthcare organization

Digital Download Available.

How to Resolve Customer Complaints on the Spot

Learn how to handle objections, defuse confrontations and create win-win situations

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How to Resolve Government Customer Complaints

Maintain good relations with your government customers and keep them happy with great service

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How to Set Expectations for Remote Employees

Live at 11:00 am on April 16, 2020 or Digital Download Available.

How to Succeed as a One-Person HR Department

Discover expert strategies to balance your workload, address employee issues and project a positive image for your organization

Live at 1:00 pm on April 09, 2020 or Digital Download Available.

How to Supervise Bad Attitudes & Negative Behaviors

Learn how to transform toxic employees into positive performers

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How to Supervise Off-Site Employees

Critical skills every manager needs to communicate effectively, resolve conflict and maintain high productivity

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How to Understand and Administer a Budget

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How to Write Comprehensive Policies and Procedures

Discover the best methods for producing effective and legally sound documentation

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How to be a Super Sales Coach

Expert techniques to help your sales team reach their highest potential

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I-9 & Immigration Law Compliance 2020

Critical updates on employment eligibility verification, documentation and recordkeeping to minimize legal risk.

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IRS 1099 Update

Avoid penalties and ensure you're up to date on new regulations

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IT Help Desk Management

Learn proven techniques for prioritizing projects, managing costs, and handling people — and problems — with ease

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Improve Your Employee Engagement Plan

Improve employee retention, increase profits, reduce absenteeism and elevate customer satisfaction

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Improve Your Memory, Improve Your Productivity

Tips, techniques and exercises to remember names, recall numbers and retrieve critical business information on demand

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Inbound Email Strategies to Improve Customer Satisfaction

Leverage your customer service email communication in increase their satisfaction

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Increasing Search Engine Optimization

This SEO training workshop will teach you how to drive traffic to your website, blog and other online marketing channels

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Keys to Successful IT Project Management

Plan, execute and deliver complex IT projects on time and on budget

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Leading Business in Times of Crisis

Live at 11:00 am on April 07, 2020 or Digital Download Available.

Legally Terminate Employees: 10 Critical Things You Must Know

Understand your rights and responsibilities when eliminating problem employees

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Leveraging LinkedIn to Increase Sales

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Make IT Documentation Less Painful

Take simple steps to accurately and efficiently document your programming and code

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Making Change Work

Take the fear and anxiety out of change and transform it into positive energy that generates unlimited opportunities for success. (Pre-recorded Audio Conference)

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Making the Most of Crystal Reports

Discover strategies for quickly configuring your data to produce high-impact reports for any end user

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Making the Transition from Staff to Supervisor for Nurses

Make a smooth transition from nurse to manager

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Managing Multiple Priorities for the Front Desk

Learn to manage your time and priorities with this front desk training

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Managing Remote Employees - Virtual & Mobile Employees

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Managing the Front Desk

Surefire techniques and best practices to make your front desk job easier.

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Medical Marijuana in the Workplace: HR Policies & Guidelines

Learn how medical marijuana impacts employment law at your organization

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Medical OSHA Compliance 2020

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Medical Records and Patient Information Distribution

Protect your patients and your organization by confidently and legally responding to requests for patient information

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Microsoft Access Queries Made Easy

Create, edit and perform customized searches to get the data you need in no time

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Microsoft Excel Charts and Graphs Made Easy

Maximize the benefits of these powerful tools to present data and communicate results with ease

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Microsoft Excel Made Easy

Get familiar with the basics: functions, formulas, commands and more

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Microsoft Excel PivotTables Made Easy

Basic PivotTable training for beginners

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Microsoft<small><sup>®</sup></small> Excel<small><sup>®</sup></small> Formulas Made Easy

Microsoft^® Excel^® Formulas Made Easy

Easily automate calculations and tasks to increase efficiency with basic and advanced Excel formulas

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Microsoft<small><sup>®</sup></small> Access<small><sup>®</sup></small> Forms & Reporting Made Easy

Microsoft^® Access^® Forms & Reporting Made Easy

Learn how to modify records in your database and produce professionally formatted reports that summarize data in a snap

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Microsoft<small><sup>®</sup></small> Excel<small><sup>®</sup></small> Forms & Reporting Made Easy

Microsoft^® Excel^® Forms & Reporting Made Easy

Discover the power of the developer tab and present your data more effectively by creating dynamic forms and reports

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Microsoft<small><sup>®</sup></small> Excel<small><sup>®</sup></small> Macros Made Easy

Microsoft^® Excel^® Macros Made Easy

Learn how to create and customize macros to reduce errors and automate everyday tasks.

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Microsoft<small><sup>®</sup></small> Excel<small><sup>®</sup></small> Macros for Finance Professionals

Microsoft^® Excel^® Macros for Finance Professionals

Take the mystery out of macros and unleash the power of Microsoft Excel

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Microsoft<small><sup>®</sup></small> Excel<small><sup>®</sup></small> PivotTables Made Easy 2013

Microsoft^® Excel^® PivotTables Made Easy 2013

Insert and sort pivottables with this spreadsheet training

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Microsoft<small><sup>®</sup></small> SharePoint<small><sup>®</sup></small> Tips and Tricks

Microsoft^® SharePoint^® Tips and Tricks

Unlock the secrets of successful collaboration to streamline your document and process management

Live at 1:00 pm on April 16, 2020 or Digital Download Available.

Modern Phone Sales Techniques

Close more leads over the phone in today's sales environment

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Monitoring and Collecting Accounts Receivable

Maximize the benefits of these powerful tools to present data and communicate results with ease

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Motivate Your Sales Team

Help your team feel and act like an integral part of your organization

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OFCCP's Affirmative Action Requirements - EEOC Training

Affirmative action and equal employment opportunity training to keep your organization in compliance.

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OSHA Compliance Update: MSDS to SDS

Make sure you are compliant with OSHA's SDS sheets

Live at 1:00 pm on May 05, 2020 or Digital Download Available.

OSHA Record-Keeping Compliance

How to log incidents, properly maintain records and produce sound documentation to avoid costly fines and penalties

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Overcoming Sales Objections

Learn how to overcome common sales objections and turn that "no" into "yes"

Live at 1:00 pm on May 21, 2020 or Digital Download Available.

Paralegal Ethics

Understand general codes, guidelines and obligations to ensure professional conduct

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Paralegal Proofing

Eliminate mistakes that could damage your credibility

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Paralegal Research Skills

Focus your efforts and increase efficiency

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Paralegal Roles from Pleading to Judgment

Become familiar with all steps of federal litigation

Live at 1:00 pm on May 06, 2020 or Digital Download Available.

Payroll Tax Updates

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Performance Reviews with Less Stress and Better Results

Proven strategies that take the guesswork out of delivering feedback, discussing compensation and handling sensitive situations

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Power BI Queries

Gain a fundamental understanding of the basic features of Power BI

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Preventing Harassment & Bullying in the Workplace

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Professional Telephone Skills

Project a polished image that exudes competence and confidence

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QuickBooks<small><sup>®</sup></small> Payroll Training

QuickBooks^® Payroll Training

Learn how to set up your organization's payroll with our QuickBooks® payroll training

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QuickBooks<small><sup>®</sup></small>: A 60-Minute Crash Course

QuickBooks^®: A 60-Minute Crash Course

Become a more confident, capable user and learn to manage your financial data with accuracy and ease

Live at 1:00 pm on May 27, 2020 or Digital Download Available.

Records Retention Guidelines for Financial Institutions

Successfully navigate retention and destruction regulations to ensure your processes are consistent, compliant and up-to-date

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Recruiting 101

Find and hire the best talent for your organization

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Relationship Marketing Strategies

Build a long lasting rapport with your customer base and learn how to retain them with this relationship marketing training

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Safety and Security Begins at the Front Desk

Be prepared to handle emergencies, threats and unexpected situations

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Selling Value Over Price

The path to profitability

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Simple Scripts for Problems at Work

Learn to effectively communicate with troublesome coworkers, bosses and clients, and counter criticism with professionalism

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Social Media Privacy and Security in the Medical Profession

Maintain HIPAA compliance, social media policy and minimize the risk of privacy violations in the ever-changing technological world.

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Strategic Problem Solving for Better Decision Making

Improve your analytical abilities and critical thought with this problem solving skills training

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Stress Management for Women

Learn how to beat stress-caused tension, frustration and fatigue — and change forever the way you manage your active, vigorous agenda

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Stress-Free Event Planning

Simple ways to stay organized, on budget and on schedule to deliver a successful event every time

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Successful Email Marketing

Best practices to communicate with customers and remain CAN-SPAM compliant

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Successful Employee Onboarding

Ensure new employees feel welcome and prepared

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Successful Selling in Today's Economy

How to stand out from the crowd and close the deal (Pre-recorded Webinar)

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Support for the Home Office: Strategies for Communicating and Assisting Employees during the COVID-19 Quarantine

Live at 11:00 am on April 17, 2020 or Digital Download Available.

Survive the 10 Toughest Conversations Every Supervisor Dreads

Learn how to easily discuss challenging issues with any employee

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Take Control of Projects and Priorities to Meet Your Deadlines

How to cut through the chaos and stop working in crisis mode — once and for all

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Talent Management: Tips, Tricks & the Latest Trends

Learn the ins and outs of talent management with this training

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The Affordable Care Act for HR

Utilize our affordable care act training to keep up to date on how healthcare changes impact your company.

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The Dos & Don'ts of Records Retention and Destruction

Critical information on what to keep, what to eliminate and ways to avoid legal risk

Digital Download Available.

The Fundamentals of Cash Flow Forecasting

Implement a proven process for maintaining efficient, accurate and reliable projections to make better business decisions

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The Secrets of Successful Blogs

How to increase your online presence and credibility in the blogosphere

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The Secrets of Successful Time Management

Discover strategies and solutions for minimizing distractions, maximizing your effectiveness and making it all work

Digital Download Available.

Tips, Tricks and Techniques for Salesforce<small><sup>®</sup></small> Administrators

Tips, Tricks and Techniques for Salesforce^® Administrators

Learn to make the most of your organization's customer data with this Salesforce admin training

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Transitioning from Staff to Supervisor

Meet the challenges of your new leadership role with confidence, self-assurance and professionalism

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Travel Pay & FLSA Compliance 2020

Understand how and when to compensate an employee for travel time

Digital Download Available.

UCC Article 9 Update

Stay in compliance & be prepared for upcoming changes

Digital Download Available.

Understanding the Emergency Paid Sick Leave Act, as part of the Families First Coronavirus Response Act (FFCRA)

Live at 11:00 am on April 09, 2020 or Digital Download Available.

Upsell With Confidence

Add value to your sales without scaring off customers

Digital Download Available.

What NOT to Say to Your Customers

Effective tips and tricks to improve customer relationships

Live at 1:00 pm on May 13, 2020 or Digital Download Available.

What Successful Leaders Do Every Day

Unlock your potential with this leadership training to be the best leader you can be.

Digital Download Available.

Workers' Comp

Understand the complexities of these guidelines to successfully implement best practices and cost-cutting strategies.

Digital Download Available.

Write Powerful Copy for the Web and More

Turn your target customers into buyers.

Digital Download Available.

Writing for the Web

How to engage today's online readers

Digital Download Available.

Products

10 Pack PHR/SPHR EXAM PREP COURSE BY ANDERE PREPS U!

2012 Email Marketing Trends and Truths

Better achieve your marketing objectives with this email marketing training course

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21 Days to Self Discovery

Define what you want in life — and discover how to get it

21 Ways to Defuse Anger and Calm People Down

Learn peacekeeping skills you'll use to prevent blowups, mediate disputes, and foster teamwork

212: The Extra Degree

The Extra Degree

5 Steps for Awesome Lead Generation

Grow your business using proven sales tactics

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501 Ready-To-Use Letters, Memos, Emails, & More

A collection of business communication essentials for every organization

60 Minutes of Access Secrets

Time-saving techniques and simple survival skills to help you wade through your data.

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60 Minutes of Adobe^® Acrobat^® Secrets

Discover must-have tips and techniques for creating, managing and manipulating PDFs

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60 Minutes of Excel 2013 Secrets

Stay up to date with the newest features and more in this Excel 2013 training

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60 Minutes of Excel Secrets

Learn to customize, organize and format your spreadsheets with ease

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60 Minutes of Outlook^® Secrets

Beyond email and calendar — Discover how to customize, organize and get the most out of Outlook

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60 Minutes of Outlook^® Secrets 2013

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60 Minutes of Photoshop Secrets

Learn to easily manipulate, enhance and transform images in just a few clicks

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60 Minutes of PowerPoint^® Secrets

Learn the tips and tricks you need to quickly create clear, concise presentations every time

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60 Secrets to Successful Employee Orientation

Smoothly transition new employees to ensure they're comfortable, motivated and ready to work

Live at 1:00 pm on April 22, 2020 or Digital Download Available.

9 Traits of Highly Successful Work Teams

Team building training to maintain teams that work

A Good Life... with Fred Pryor

Take control of your mind, body and health with this motivational message.

Accountability Series

Accounting Ethics & Integrity

Digital Download Available.

Active Listening Skills to Improve Communication

Discover how to be an effective listener with this active listening training (Pre-recorded Webinar)

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Advanced Excel^® Tips for the Power User

Master Excel and its most complex and intimidating features to simplify data manipulation and analysis

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Advanced Tips and Techniques for Microsoft Word Users

Beyond word processing — Master Word's most advanced and unique features to maximize the power of this popular program

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Assertive Communication Series

Assertive Communication Skills For Professionals

How to communicate powerfully in a style that's comfortable for you

Assertive Communication Skills for Managers

Gain the credibility and respect you deserve — and get the positive results you want

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Assertiveness Skills for Managers & Supervisors

How to get the results you want and manage with confidence and authority

Assertiveness Skills for the Receptionist

Learn the skills to gain power and effectiveness

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Audio CD Training Package

Save $100 when you buy all 8 for just $199.95

Audit Report Writing for Internal Auditors

Create easily understood reports to motivate management

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Avoid the Top Mistakes Sales Reps Make

Don't let the basic blunders ruin your commission

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Bad E-mail Habits: What Message Are You Sending?

Eliminate embarrassing mistakes that damage your organization's credibility.

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Bankruptcy Law for Collection Professionals

Know your rights as a creditor

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Behavioral Based Interviewing

Improve your chances of hiring the right person with this behavioral interviewing training

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Best Practices for Transitioning Work from Your Office to the Kitchen Counter

Digital Download Available.

Bookkeeping Basics

Prepare for end of month close

Live at 1:00 pm on April 28, 2020 or Digital Download Available.

Budget Management

Monitor your finances to effectively guide business decisions

Digital Download Available.

Budgeting & Financial Templates for Managers, Supervisors, & Business Owners

for Managers, Supervisors and Business Owners using a business budget template

Budgeting Books

The ins and outs of finance need no longer be mysteries or obstacles to your success

Building Self-Esteem in Your Child

How to give your child a healthy foundation for life

Building Teamwork One Individual at a Time

Create a collaborative, cooperative environment, and ensure that every team member contributes to group success

Digital Download Available.

Bullying! What School Administrators Need to Know

Keep your students safe!

Digital Download Available.

Business Writing and Editing for Professionals

Best practices for keeping your business communications and correspondence professional, on point and error-free

Digital Download Available.

Business Writing for Results

Make your words sizzle with clarity and impact!

CONCEPT DRAW PRYOR+ PACK

Cal/OSHA Compliance Suite

Complete Workplace Safety & Compliance Solution

Canadian Master Labour Guide (29th Edition)

Stay up-to-date on recent changes to employment and labour law with this powerful resource

Champion's Combo: Change Management Series, Performance Gap Series, and Pryor+

Change Management Series

Coaching Series

Coaching Series, Asserive Communication Series, 501 Ready-to-Use Letters, Memos, E-mails, & More!, Budgeting & Finance Templates for Managers, Supervisors, & Business Owners, and Pryor+

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