How to Communicate with Tact and Professionalism
Avoid misleading verbal and visual cues that interfere with clear, concise communication
Effective communication is not just about the words you use — it's about reading the other person and knowing the right way to deliver your pitch.
The ability to link body language with the message is the hallmark of an effective communicator
This two-day communication seminar will teach you how to use nonverbal communication to reinforce your message, put others at ease, avoid mixed messages and achieve a positive outcome — even in conversations with bullheaded or reluctant people.
You'll gain essential communication skills and learn to:
- Tailor your message to achieve complete buy-in on your ideas and proposals
- Disarm others' "hot buttons" to put people at ease — even in the heat of an argument
- Win arguments without losing friends
- Maintain your composure and control — even when someone is right in your face
- Decode body language to understand what people are really saying
- Improve your verbal and nonverbal skills for added emphasis
- Deliver razor-sharp instructions that get things done — without coming off like an annoying perfectionist
- Become so persuasive that your requests are rarely denied
- And much more!
This course includes dozens of interactive exercises designed to drive home the skills you learn. Regardless of your current abilities, you'll discover new ways to improve your interpersonal communication skills and have time to practice and apply them in real life situations. You won't just know more after attending this seminar — you'll be a better communicator.
What our Customers are Saying...
Becoming an exceptional listener
- How to grasp what is not being said — but implied
- The advantages of withholding judgment until the end of a situation
- Easy-to-use reminders that fix your attention on the speaker
- How and when to use open-ended, closed-ended, curiosity and clarifying questions
- "Charging Rhinos" — how to stop them from dominating conversations
- Specific techniques to reach poor listeners
Tailoring a message to fit your audience
- How to break up your message into manageable pieces for maximum impact
- Different strategies for different audiences (staff members, peers and supervisors)
- Specific language that prevents mixed messages
- Why you must anticipate what your audience wants — and know how to provide it
Using nonverbal communication
- How to complement your message with nonverbal communication
- Ways to interpret nonverbal behaviors for a deeper understanding of what's being said
- How to make sure your verbal message is consistent with your nonverbal message
Maintaining emotional control
- Red flags that warn you conflict is brewing, and how to prevent further escalation
- How to calm down hotheads and quiet angry tempers — without losing sight of the issues at hand
- Time out! — and other tips to keep yourself in check if you ever feel you're "losing it"
Staying focused on the present
- How to move any conversation out of the past and into the here and now
- "Positive language" to steer a conversation in the right direction
- The one "must do" to get others to join in and build on your ideas
- Techniques to move past "would-haves" and "shouldhaves" to discuss what's really happening
Understanding how your behavior influences others
- How to fix situations — not people
- The value of challenging familiar routines and behaviors
- Weather the storm: specific techniques to help you stay cool under fire
- How to uncover hidden agendas, influence outcomes and overcome conflicts
Giving and receiving feedback
- How to evaluate criticism — what to take to heart, what you can safely ignore
- Ways to handle unjust criticism and rejection
- The kind of feedback to use for the fastest results
Writing for impact and clarity
- How to enhance your credibility through well-crafted memos, letters and emails
- The art of delivering a reader-centered message (instead of a writer-centered one)
- The best way to convey rejection and other bad news — and still come out looking good
- Powerful writing techniques that persuade people and affect outcomes
- Final edits that can add prestige to all your documents
Connecting with different types of people, from boss to spouse
- How to interact more effectively with your supervisors — especially your immediate boss
- How to successfully handle a tirade
- Ways to deal with bullies, liars and other difficult people
Communicating in a diverse environment
- A look at diversity in the workplace — how to keep differences in age, sex, race and culture from hindering communication
- The key to staying focused on outcomes instead of stylistic differences
- Advantages of considering out-of-the-box ideas
- Tips to help you overcome strong emotional responses to cultural collisions
- Basic business etiquette: how old-fashioned manners can often solve workplace differences
Boosting your "power of persuasion"
- The first deadly sin of communication — how to resist the temptation
- How to get the support you need for your projects and proposals
- The best way to use stories, case studies and other anecdotal information
- Tips to achieve complete buy-in
- How to sell the benefits
- Dynamic openers and closers
- Why you should build a "trust account" — and when to draw on it
- "Stealth" communication techniques that go unnoticed but get results
Framing your message in the positive
- The best way to frame an unwelcome message
- How to say "no" without feeling guilty or upsetting the other person
- The infectious synergy of positive thinking
2-Day Seminar - US $299.00
Groups of 3 or more: $279.00
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Continuing Education Certificates
You can obtain a certificate documenting your professional credits by visiting our certificate page.
Certificates will be available 10 days after your event has ended. You can find more information on credits, including a complete list of eligible courses, in our FAQs.