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Slips, Trips and Falls…OH MY!





Categories: OSHA & Workplace Safety

Slips, trips and falls on walking working surfaces constitute the majority of general industry accidents. About 20% of all disabling occupational injuries result from falls, over 200,000 a year and 15% of all accidental deaths are attributed to slip/trip/fall incidents, second only to motor vehicles as a cause of fatalities. Because of this, OSHA has […]

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Knocking Down Barriers to Feedback: Key Communication Skills





Categories: Communication

Effectively delivering and receiving performance feedback in the workplace remains one of the greatest challenges facing most managers – but it is also the fastest way to get results.  Let’s look at some communication skills that can help both managers and employees maximize the benefits of feedback conversations. Curiosity is a very important aspect of […]

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Communications?!? But… We Fixed That!





Categories: Communication

Here’s a great story about manager communications from one of our trainers. I was working with a senior corporate leadership team, and they wanted to improve employee engagement and outcomes.  A recent employee survey indicated that manager-employee communication and feedback was a key shortcoming and challenge for the organization. “I can’t believe this!” the CEO […]

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Windows to the World: Effective Web Communication





Categories: Communication

Web-based communication has been around for about 20 years, and we still struggle to break the barriers to effective communication using this medium.  Here are some reminders for effectively communicating online: Create Stories. There’s a reason verbal communication around the campfire have lasted through generations. Stories move people more than facts. Here’s an example. Rather […]

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