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Understanding the Project Management Process





Categories: Project Management

Successfully guiding projects from initiation to implementation requires a balance of knowledge, skills, tools and techniques [1]. One of the best ways to make sure a project has the best possible outcome is to understand the processes involved in effective management. Projects can be divided into six phases [2].

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Five of the Best Online Project Management Tools





Categories: Project Management

While it’s possible to guide projects with nothing more than whiteboards and email, most complex projects require software to track all the moving parts. In a dynamic work environment, online and cloud-based tools offer the most flexibility for the cost. There are hundreds of applications to choose from, but these five are among the most […]

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DOL Penalized for Overtime Violations (Video)





Categories: HR Corner, HR Training

Lisa Smith discusses the Department of Labor being penalized for overtime violations in the video below. Transcript Wage and hour issues are a serious subject with the Department of Labor. No employer wants to be in a position to pay heavy fines and penalties because they violated overtime laws or possibly didn’t classify an employee […]

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Energizing and Engaging Your Audience: Four Questions for Effective Public Speaking





Categories: Communication

Like most activities, preparation is the key in public speaking. Here are four questions to ask when you are preparing a talk that can help you maximize your impact with any group. Who is my audience and what is the context? These are basic questions, but too often, presenters are so focused preparing their content, […]

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Sweating Bullets!





Categories: Communication

A few years ago, the following conversation ensued between me and a colleague at work. Me: Hi Kate! I’ve not seen you in about a month. You must have been traveling. Kate: Yes, I was at three of our plant locations this past month. Me: Really! What were you doing? Kate: I had to deliver […]

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Employee Retention: 3 Make or Break Factors (Video)





Categories: HR Corner, HR Training

In this video blog, Lisa Smith discusses some employee retention strategies. Transcript Do you sometimes struggle with recruitment and retention issues in your organization? Well, if you do, I have a survey that you’ll enjoy. Recently, the Society for Human Resource Management surveyed a variety of workers across the United States and came up with […]

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Customer Service Training Activities: Stories and Strategies





Categories: Customer Service

The best team building activities allow people to have fun, while also creating something that will be useful to the team in the future. In this post, we share some small group activities to share with your customer service teams. First, form small groups of people that provide similar types of customer service: 4-5 people in […]

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