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Customer Service Training Activities: Stories and Strategies

Categories: Customer Service

The best team building activities allow people to have fun, while also creating something that will be useful to the team in the future. In this post, we share some small group activities to share with your customer service teams. First, form small groups of people that provide similar types of customer service: 4-5 people in […]

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How to Say It: Phrases for a Performance Appraisal

Categories: Professional Development

Performance appraisals can create stress for supervisors, particularly when you need to provide corrective feedback. Even the most experienced managers can find themselves at a loss for words during the conversation.  Here are some phrases to help engage the employee in a two-way dialogue. “The ABC Project was a key area of focus for you […]

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Leadership and Teamwork: Blending I and We

Categories: Management, Supervision & Leadership

“There is no I in TEAM” is a popular expression, but great teams know that individual leadership is essential to effective teamwork. In fact, without effective leadership, teams often lose focus and direction, and work and morale suffer as a result. Different leadership approaches work equally well on teams. When you are launching a team, […]

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