Tag Archives: Technology

Technology in Business Communication

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The technology explosion of the past two decades has left businesses running catch-up. It’s easy for an individual to use a smart phone, but how does a large, or even not-so-large, organization leverage that convenience into business advantage? In some cases, communication technology has even harmed efficiencies by introducing tools that generate massive amounts of…
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Three Ways Technology Boosts Customer Satisfaction

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There’s a tendency to think of customer service as a people-centric service – and rightly so. Our customers are people, and customers like human interaction. Customers even often prefer in-person or over-the phone conversations with a real person to resolve customer service issues1. That does not mean, though, that technology can’t facilitate those interactions or…
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What does Professionalism Look like?

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What does professionalism look like? Do you “know it when you see it”? Take a look at the images below and sort them into two groups: More Professional and Less Professional.   Did you sort all of the people with digital devices into one group or the other? If not – congratulations! You’re not device-biased….
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